THE DELIVERY EXPERIENCE

HOW DO CONSUMERS WANT
TO SPECIFY THEIR DELIVERY?
57% of online shoppers are attracted by the option to
select a delivery window.
Weekend deliveries, the ability to specify delivery
instructions and after hours deliveries appeal to almost
half of online shoppers.
Ability to specify delivery time
slot
Weekend deliveries
After hours deliveries (e.g.
Evenings)
Ability to specify delivery
instructions
None of these
0% 10% 20% 30% 40% 50% 60%
15%
47%
45%
45%
57%
Of those who would be attracted to a delivery window
option;
• 30% would prefer a short window of an hour,
• A further 50% happy with a two hour window.
19% Other
50%
4 hour delivery window
(i.e. AM or PM delivery)
Almost half would be prepared to pay extra for this
feature (43%).
30%
2 hour delivery window
1 hour delivery window
ONLINE DELIVERY REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM