THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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HOW DO CONSUMERS WANT<br />
TO MANAGE RETURNS?<br />
More than half of shoppers consider the ease of initiating<br />
returns and having free returns very important.<br />
Two thirds of the shoppers consider all the features<br />
presented to be at least somewhat important.<br />
Ease of initiating returns<br />
process<br />
Free returns<br />
Instant refund at the point<br />
of return<br />
Access to drop-off location<br />
Tracking information on<br />
returns<br />
Speed of returns<br />
0% 20% 40% 60% 80%100%<br />
Not at all important<br />
Somewhat unimportant<br />
Neither important nor<br />
unimportant<br />
Somewhat important<br />
Very important<br />
Most prefer to return items via Australia Post / Parcel<br />
Locker although 21% have no preference.<br />
Location Preference<br />
0% 10% 20% 30% 40% 50% 60% 70%<br />
Drop off at Post Office / Parcel<br />
Locker<br />
Drop off at local store<br />
Book a courier to collect<br />
No preference<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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