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MasterCare & Your Warranty
Minto MasterCare & Your Warranty Moving into your new home should be one of the happiest moments of your life. At Minto, we call upon our vast experience and expertise to enhance your experience. That’s why we’ve put so much time into creating our one-of-a-kind Minto MasterCare Program, designed to make everything about owning your new Minto home thoroughly enjoyable. Not just when you purchase it but for all the years to come. Minto MasterCare begins with Minto professionals who are on-hand to support you every step of the way. They will respond to your needs and follow-up with you after you move in to assure your total, ongoing satisfaction. We believe that communication is the key to meeting expectations and resolving any issues that may arise. We take pride in every home we build, and strive to provide you with the necessary tools, such as reference materials and inspections with our qualifi ed professionals, so you can enjoy your new home for years to come. Emergency Service Minto MasterCare provides 24-hour Emergency response for situations that are urgent. Should you experience an emergency, please call Minto MasterCare at 613. 782. 2310 during or after business hours and you will be directed on how to obtain service. Examples of emergencies are: • Plumbing leaks • Signifi cant water penetration from the exterior • Complete loss of heat or air conditioning (Minto supplied) Note: If you are experiencing a complete power outage, please contact your hydro supplier. 19
Page 1 and 2: Minto Home Care Guide Everything yo
Page 3 and 4: Introduction
Page 5 and 6: Warranty Service Requests .........
Page 7 and 8: Welcome Home Congratulations and we
Page 9 and 10: Customer Satisfaction Surveys Just
Page 11 and 12: Be Inspired to Live Green Thinking
Page 13 and 14: ENERGY STAR® Your new ENERGY STAR
Page 15 and 16: Tips for Living Greener You have ch
Page 17 and 18: Your New Community Welcome to your
Page 19 and 20: Exterior Security • Keep tools, l
Page 21 and 22: You and Your Condominium
Page 23 and 24: 16 The Process for Condominium Regi
Page 25: 18 The unit owner may be responsibl
Page 29 and 30: Overview of the Warranty Process So
Page 31 and 32: Warranty Service Requests 30-Day In
Page 33 and 34: It is also important that you follo
Page 35 and 36: • Exterior mortar work (including
Page 37 and 38: Home Care Maintenance & Features Mi
Page 39 and 40: It is a good practice to check for
Page 41 and 42: Painting Note: Contact your condomi
Page 43 and 44: Air Intake and Exhaust Vents On the
Page 45 and 46: Paint Low Volatile Organic Compound
Page 47 and 48: Countertops (Laminate) Countertops
Page 49 and 50: is similar above and below the fl o
Page 51 and 52: Carpet Carpet installed in your hom
Page 53 and 54: Hot Water Tank ENERGY STAR ® tanks
Page 55 and 56: Plumbing Fixtures Your home is equi
Page 57 and 58: Light Bulbs Compact Fluorescent Lig
Page 59 and 60: HRV Reduces the energy it takes to
Page 61 and 62: Air Handler You can save energy cos
Page 63 and 64: Fireplaces Fireplaces (Natural Gas)
Page 65 and 66: Appendices
Page 67 and 68: 58 Home Maintenance Checklist [All
Page 69 and 70: 60 [ ] Check caulking for soundness
Page 71 and 72: 62 5. Toilet blocked: • Low fl us
Page 73 and 74: 64 How will the project be managed
Page 75 and 76: 66 Do I have to be home on my work
Page 77 and 78:
68 Maintenance Fees | Are also refe
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