Northampton General Hospital NHS Trust Quality Account 2016-2017

We said we would:
Aim to Deliver Patient and Family Centred Care Using the Dementia Carers’ Survey Results.
What we achieved:
What:
Understand the needs and improve the experience of carers of those living with
Dementia when they are admitted to hospital.
A minimum of 25 carers of patients living dementia are asked each month if they
feel supported and involved with the care of their loved ones.
How Much: Continuous improvement
When: March 2017
Outcome:
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
Carers Survey 2015-16 / 2016-17 Comparison
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
2016/
17
2015/
16
A snap shot of the Quarter 4 data shows that in 2016/2017 97% of carers felt
supported and involved in the care of their loved ones compared to 94.6% in
2015/2016.
We are improving the care of people living with dementia by:
Developing survey feedback mechanisms to the clinical areas.
Incorporating the feedback into teaching plans.
Share the feedback in Dementia awareness sessions, inside and outside
of the Trust.
Review of the patient profile/passport to improve communication.
Developing relationship/communication channels with care homes.
Carers and outside agencies are an integral part of the Dementia steering
group.
Support of John’s campaign, which is based on a simple belief that carers
of patients living with dementia should be welcomed into our hospital, and
that collaboration between the patients and all connected with them is
crucial to their health and their well-being.
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