Northampton General Hospital NHS Trust Quality Account 2016-2017

NGH is reviewing the scores in order to improve the rates, and so the quality of its services. The
data is being fed through the trusts divisional structure with the aim to join it with patient
experience. The trust aims to increase staff engagement and hope to develop a triangulation
between performance, experience and engagement.
Friends and Family Test – Patient - (percentage recommended)
Period
NGH
National
Average
National
High
National
Low
Inpatient
2016/17 91.1% 96% 100% 80%
March 2016 85.4% 67% 93% 38%
March 2015 78% 95% 100% 78%
Period
NGH
National National National
Average High Low
Patients discharged from Accident and Emergency (types 1 and 2)
2016/17 86.7% 87% 100% 45%
March 2016 85.4% 84% 99% 49%
March 2015 85% 87% 99% 58%
NGH has taken the following actions to improve the percentages, and the quality of its services by
encouraging a culture of reporting throughout the Trust. Information on FFT has been covered in
Section Four.
Domain 5 – Treating and caring for people in a safe environment and protecting them from
avoidable harm
Venous Thromboembolism – (percentage of patients who were admitted to hospital and
who were risk assessed, for venous thromboembolism)
Period
NGH
National National National
Average High Low
Q4 16/17 95.90% 95.46% 100% 63.02%
Q3 16/17 95.87% 95.57% 100% 76.48%
Q2 16/17 95.25% 95.45% 100% 72.14%
Q1 16/17 94.10% 95.74% 100% 80.61%
Q4 15/16 95.2% 96% 100% 79.23%
NGH has taken action to improve the percentages and the quality of its services, by further
developing systems to ensure risk assessments are reviewed and promoted. The aim is that all
patients, who should have a VTE risk assessment carried out, have one 100% of the time.
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