Northampton General Hospital NHS Trust Quality Account 2016-2017

With the right staff training, departmental processes and an adapted care environment we have
been able to make our busy, A&E “frail friendly”.
QI reporting
During 2016, the bi-annual Quality Improvement and Efficiency Report brings together the national
focus that demands assurance for continual learning and improvement of Patient Care and
supports the Quality Improvement Strategy 2016/19.
Our aim is to ensure that improvement is measured and presented using run charts and control
charts to understand variation. Our view is “a picture is worth a thousand words” and is a
fundamental concept for quality improvement. Rather than relying on data tables its best to make
a picture of the data and let the picture do the talking. Plotting data over time can incentivise and
maximise the learning from data collected by revealing patterns and improvement opportunities.
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