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20
MARKET TRENDS AND STRATEGIC MANAGEMENT IN HOSPITALITY & TOURISM
MANAGING CHANGE IN
TOURISM & HOSPITALITY
TOOLS AND CHALLENGES IN MANAGING INDUSTRY
CHANGE
How to deal with change in tourism & hospitality
In a contemporary environment the only constant is change. An organization in the
hospitality industry operates both internally and externally based on changing circumstances.
Such a dynamic environment demands adaptability in order to cope
with new challenges. This requires the commitment of the organization’s management
and staff. In the labour-intensive hospitality industry this is even more important,
as sales is volatile depending on the seasonality of a perishable good.
This course focuses on how to deal with change.
CONTENT
The key points
n Changes in the contemporary
environment
n Effective change management in a
hospitality company
n Roles and responsibilities in
managing change
n Tools for successful change
management
n The challenges of change
n Expected results of change
management in the hotel industry
TRAINERS
Sanja Čižmar, PhD, HD Consulting
Zoran Kasum, BA, HD Consulting
TARGET AUDIENCE
Hotel Owners, Hotel General Managers and their Assistants, Development
Directors, Marketing and Sales Directors, Finance and Controlling Directors,
Directors of Operations
DURATION OF THE PROGRAM 1 Day
MAX. NUMBER OF PARTICIPANTS 15
LANGUAGE CROATIAN OR ENGLISH
BASIC
ADVANCED