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4 SALES AND MARKETING AND REVENUE MANAGEMENT IN HOSPITALITY INDUSTRY SITE INSPECTIONS POWERFUL FIRST IMPRESSIONS A to Z of site inspections CONTENT The key points We all know you never get a second chance to make a good first impression. How often do you have a critical site inspection and the client is still considering 5 or 6 other hotels or – even worse –, 5 or 6 other destinations? Yes, you think your venue may be the best one, but how do you convey that? We take a walk through the hotel and you learn what really distinguishes your site from your competitors. This program will provide you with in-depth knowledge on identifying the customer’s needs and matching them with the benefits of your hotel. Everyone within the hotel operation from the reception team to the Duty Managers, who show clients around, will benefit from this course. If you don’t take care of your customers, somebody else will. TRAINERS Tanja Millner / Brigitte T. Gruber, MBA – Reburg & Partners n Storytelling n Communication skills: Getting your message across n Product knowledge: My hotel and how it works n Define the ideal customer for your hotel n Be prepared and ready for success n Question and listen: The power of asking the right questions at the right time n Overcoming price objections n Closing the deal n Let the “spark of enthusiasm” light up your sales n The do’s & don’ts of hotel site inspections TARGET AUDIENCE Apprentice, Assistant, Banquet, Department Head, Front Office, Management, Reservation, Sales, Supervisor, Conference & Events Teams, Duty Managers DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 10 LANGUAGE ENGLISH OR GERMAN BASIC ADVANCED
SALES AND MARKETING AND REVENUE MANAGEMENT IN HOSPITALITY INDUSTRY 5 PLANET SALES BASIC TRAINING FOR HOTEL SALES Learning the sales cycle and how to make an impact CONTENT The key points When people move into a sales role or start their own business, the thought of actually having to sell can sometimes be a little overwhelming. Planet Sales gives you the basis to sell successfully in the hotel industry by increasing your understanding of the hotel sales cycle. This program is designed for participants wanting to make an impact, working in a challenging sector and who want to engage positively in strategic sales. Talent and drive are the most important sales assets. Skills can be trained! TRAINERS Brigitte T. Gruber, MBA / Tanja Millner – Reburg & Partners n The impact you make in your selling role n Prospecting for new business n Structured selling: preparation is half the rent n Real time selling: Sales calls that work n Dealing with and overcoming objections n Basic revenue management, insights for sales people n The knowledge, skills, and attitude needed to sell n Product knowledge: my hotel and how it works n Customer knowledge: Understanding your market and uncovering your customer’s needs n Developing and maintaining customer relationships TARGET AUDIENCE Sales people at the beginning of their career DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 10 LANGUAGE ENGLISH OR GERMAN BASIC ADVANCED
Page 1: EFFECTIVE TRAININGS FOR PEOPLE IN H
Page 4 and 5: TRAINING PROGRAMS SALES AND MARKETI
Page 8 and 9: 6 SALES AND MARKETING AND REVENUE M
Page 10 and 11: 8 SALES AND MARKETING AND REVENUE M
Page 12 and 13: 10 SALES AND MARKETING AND REVENUE
Page 18 and 19: 16 PARTNERS Avvio is the premium bo
Page 20 and 21: 18 MARKET TRENDS AND STRATEGIC MANA
Page 26 and 27: 24 CONTROLLING IN HOSPITALITY INDUS
Page 32 and 33: 30 OPERATIONS IN HOSPITALITY INDUST
Page 38 and 39: 36 TRAINER PROFILES BRIGITTE T. GRU
Page 40 and 41: 38 TRAINER PROFILES RUŽICA HERCEG,
Page 42 and 43: 40 COMPANY PROFILES REBURG & PARTNE
Page 44 and 45: 42 COMPANY PROFILES HD CONSULTING H
Page 46 and 47: NOW IT´S YOUR TURN
Page 48: CONTACT Hondlova 2/9, 10000 Zagreb

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