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28 CONTROLLING IN HOSPITALITY INDUSTRY FEASIBILITY OF INVESTMENTS HOW TO DO A FEASIBILITY STUDY OF A POTENTIAL INVESTMENT What is the feasibility of my investment? Is there a real need to perform a feasibility study or can we rely on our instincts? How often do we really check the feasibility of an investment? The goal of a study is not only to check the viability of a project but also to determine potential positive and negative outcomes before investing a significant amount of time and money into it. Doing the feasibility study, we are forced to consider various factors affecting the future business of the operation that we might not encounter otherwise. Feasibility studies also allow a business to address how it will operate, potential obstacles, competition and the funding needed to get the business up and running. CONTENT The key points n Business development context n Market trends and outlook n Positioning and the project concept n Investment n Financial projections n Financial feasibility and evaluating techniques and indicators for the project TRAINER Ružica Herceg, BA – HD Consulting TARGET AUDIENCE Managers and employees in business development and strategic departments, Financial and Market Analysts, Controlling Managers, and Financial Managers DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 15 LANGUAGE CROATIAN OR ENGLISH BASIC ADVANCED
OPERATIONS IN HOSPITALITY INDUSTRY 29 FRONT OFFICE OPERATIONAL TRAINING FOR THE FRONT DESK Learn how to manage guests in different situations CONTENT The key points Regardless of whom you talk to over the telephone or who comes to the desk seeking advice, it is essential to make a positive impression. Answering the telephone is an immediate opportunity to present your hotel in a professional and positive manner. This course is designed for front office employees enhancing their awareness how to identify customer needs. The heart of our course is to understand the importance of professional and friendly communication and how to manage guest information effectively for happy and returning customers. n Basic telephone communication skills n Up-selling and cross selling strategies n Professional communication (online & offline) n Guest relation management n Customer relationship experience – pre & post stay n Increasing direct revenues via direct sales, phone, online (website) n Additional sales opportunities including F&B, Entertainment & SPA n Handling complaints TRAINERS Martin Gahn / Stefan Böhm – Top Gahn Quality Coaching TARGET AUDIENCE Beginners and Front Desk Staff DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 10 LANGUAGE ENGLISH OR GERMAN BASIC ADVANCED
Page 1: EFFECTIVE TRAININGS FOR PEOPLE IN H
Page 4 and 5: TRAINING PROGRAMS SALES AND MARKETI
Page 6 and 7: 4 SALES AND MARKETING AND REVENUE M
Page 12 and 13: 10 SALES AND MARKETING AND REVENUE
Page 18 and 19: 16 PARTNERS Avvio is the premium bo
Page 20 and 21: 18 MARKET TRENDS AND STRATEGIC MANA
Page 26 and 27: 24 CONTROLLING IN HOSPITALITY INDUS
Page 28 and 29: 26 CONTROLLING IN HOSPITALITY INDUS
Page 32 and 33: 30 OPERATIONS IN HOSPITALITY INDUST
Page 38 and 39: 36 TRAINER PROFILES BRIGITTE T. GRU
Page 40 and 41: 38 TRAINER PROFILES RUŽICA HERCEG,
Page 42 and 43: 40 COMPANY PROFILES REBURG & PARTNE
Page 44 and 45: 42 COMPANY PROFILES HD CONSULTING H
Page 46 and 47: NOW IT´S YOUR TURN
Page 48: CONTACT Hondlova 2/9, 10000 Zagreb

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