Ready to grow?

More documents

Recommendations

Info

24 CONTROLLING IN HOSPITALITY INDUSTRY FANTASTIC FIGURES HOW TO UNDERSTAND AND INTERPRET KPIs Choosing meaningful KPIs for your hotel CONTENT The key points What gets measured gets managed! Your hotel’s growth and success depends on meeting your aims and objectives. How do you know you are actually achieving them? How can you measure them? By choosing meaningful Key Performance Indicators (KPIs) you can achieve your goals better. KPIs create transparency and accountability. In this course you will learn how to choose relevant KPIs for your hotel and how to create snap shot reports showing your results at a glance. n Introduction to KPIs n Benefits and limits of KPIs n The most common KPIs for managing a hotel n Additional and useful KPIs for managing a hotel n Case study n How to choose meaningful KPIs for your hotel n Reporting n Creating your own reports n KPI quiz TRAINER Mag. Alexandra Federer, MBA – Reburg & Partners TARGET AUDIENCE Management, Department Head, Sales Managers, Financial Controllers DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 10 LANGUAGE ENGLISH OR GERMAN BASIC ADVANCED
CONTROLLING IN HOSPITALITY INDUSTRY 25 CONTROLLING THE BENEFIT OF USALI REPORTS Reporting system in a hospitality company CONTENT The key points Controlling is the most valuable support for operations managers. It comprises of setting standards, measuring performance, comparing actual performance with benchmarks, analysing and understanding deviations, and taking corrective actions. Uniform System of Accounts for the Lodging Industry (USALI), now in its 11th edition, is helping Hospitality Managers to monitor their performance in an easy to use way and compare operations of their own properties against benchmarks. So stop making mistakes! See how new challenges can be met head-on working with the USALI reporting system. n What is controlling in a hospitality company and for whom is it relevant? n Subsystems of controlling and controlling in the modern organizsation n The roles and responsibilities of Hotel Operational Controllers n USALI: reporting areas and standard reporting forms n Rules and Standard Operating Procedures for creating reports n Key Performance Indicators for the hotel business as a management tool TRAINER Sanja Čižmar, PhD – HD Consulting TARGET AUDIENCE Owners, Senior Management / Directors, Finance and Controlling Directors / Managers, Controlling Department Manager and Employees, Operation Directors, Hotel General Managers and their Assistants, Department heads DURATION OF THE PROGRAM 1 Day MAX. NUMBER OF PARTICIPANTS 15 LANGUAGE CROATIAN OR ENGLISH BASIC ADVANCED
Page 1: EFFECTIVE TRAININGS FOR PEOPLE IN H
Page 4 and 5: TRAINING PROGRAMS SALES AND MARKETI
Page 6 and 7: 4 SALES AND MARKETING AND REVENUE M
Page 12 and 13: 10 SALES AND MARKETING AND REVENUE
Page 18 and 19: 16 PARTNERS Avvio is the premium bo
Page 20 and 21: 18 MARKET TRENDS AND STRATEGIC MANA
Page 28 and 29: 26 CONTROLLING IN HOSPITALITY INDUS
Page 30 and 31: 28 CONTROLLING IN HOSPITALITY INDUS
Page 32 and 33: 30 OPERATIONS IN HOSPITALITY INDUST
Page 38 and 39: 36 TRAINER PROFILES BRIGITTE T. GRU
Page 40 and 41: 38 TRAINER PROFILES RUŽICA HERCEG,
Page 42 and 43: 40 COMPANY PROFILES REBURG & PARTNE
Page 44 and 45: 42 COMPANY PROFILES HD CONSULTING H
Page 46 and 47: NOW IT´S YOUR TURN
Page 48: CONTACT Hondlova 2/9, 10000 Zagreb

Ready to grow?

Create successful ePaper yourself

Delete template?

Save as template?