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Effective trainings for people in hospitality and tourism
Effective trainings for people in hospitality and tourism
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34<br />
OPERATIONS IN HOSPITALITY INDUSTRY<br />
SUGGESTIVE SELLING<br />
IN RESTAURANTS<br />
COMMUNICATING WITH GUESTS AND THE ART OF<br />
UP-SELLING<br />
Creating memorable guest experiences in restaurants<br />
There is no better motivation than returning guests. What better sales person could<br />
there be than a cus<strong>to</strong>mer as an ambassador making an independent recommendation<br />
<strong>to</strong> a friend or business partner about your restaurant.<br />
Talking with guests in the restaurant is sometimes the only opportunity we get <strong>to</strong><br />
interact with them. Based on this encounter, a guest may decide <strong>to</strong> spend more<br />
while staying with you.<br />
This course focuses on restaurant staff and the techniques that create a pleasant<br />
experience for guests leading <strong>to</strong> higher spending and more frequent visits.<br />
CONTENT<br />
The key points<br />
n Suggestive selling – definition and<br />
role<br />
n Communication skills and empathy<br />
n Talking, writing and listening skills<br />
n Up-selling – knowing your sales<br />
cycle and advising guests<br />
n Convincing language<br />
n 12 steps of the serving process<br />
n Exercise<br />
TRAINER<br />
Denis Galic – HGE Consilio<br />
TARGET AUDIENCE<br />
Food & Beverages Manager, Restaurant Manager,<br />
Waiters / Waitresses, Chef<br />
DURATION OF THE PROGRAM 1- 3 Day(s)<br />
MAX. NUMBER OF PARTICIPANTS 10<br />
LANGUAGE CROATIAN OR ENGLISH<br />
BASIC<br />
ADVANCED
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