171117_SECAP of Greater Irbid Municipality_SET_rev2

Priority Action Fiche #3
Title: Smart Municipal services
Background
The information technology revolution linked to the technical advancement drives
rapid increase in the spread and exchange of information achieved by the
communication means. The institutional framework in the Greater Irbid Municipality
needs a strong, fast, reliable and flexible IT system capable of facilitating the work
that could serve the local community interests. However, in the absence of clear,
strategic plans, there has been a marked decline in the institutional performance, in
the municipality’s interactive role with its various departments and regions, as well
as a decline in the interactive role with citizens and community institutions, which
has led to an increase in the financial burden rate and operating expenses, time
consumption, lack in the process speed measures and citizens’ dissatisfaction.
Building on these facts, there must be an integrated, secure and reliable information
technology system that links the municipality’s departments and regions to a
common database capable of facilitating the work, strengthening the partnership
between the municipality and the local community sectors, meeting their needs and
enhancing an effective monitoring role that could have a positive impact on the
public service and other institutions.
The current situation
The number of daily visitors to the municipality is around 300;
The number of departments in the municipality is around 70;
The paper consumption with Ink cost annually around JOD 40,000;
The average distance the visitor travels is around 13Km to reach the municipality;
The visitor consumes around 1 to 14 days in following up the municipal paper work.
Description of the action
E-management is an organizational and functional electronic system aiming at
transforming the normal management process from manual to computer-based
management, relying on strong information systems that help in administrative decision-making in faster time and at the
lowest costs.
The Internal and external communications are key factors in e-management that contribute to fully introduce transparency
and accountability within any administration leading to an improved and well-developed e-management. The
implementation of the e-management solution should be customer centric rather than organizational, should remove
dependence on specific individuals and introduce transparent system of working.
Evolving from Traditional Management to E-management:
Mitigation
MWh/a t CO2/a
1434 357
Contribution for
24.8%
Cost of Implementation
1,000,000
Involvement
of Stake
Holders
Staff
Capacity
In order to move from traditional management to e-management, the following stages must be followed:
- Automating the internal management system and converting all paperwork management information into electronic
information;
- Providing the essential infrastructure to link all departments to a network system and exchanging information between
different parties;
- Identifying all transactions/contacts between the citizen and each institution and converting them into electronic ones.
That is achieved through:
- Conducting evaluation studies for all procedures, transactions and services in the municipality and identifying all items
to implement a computerized information system in all departments and regions of the various municipalities with the
decentralization concept. Connecting these departments and regions with an information system enhances the
coordination and integration between them to save time and effort on the employee and citizen at work and to access
LA
External
H
M
Other M
L M H
Years of Implementation
Key performance Indicator
Time consume for municipal
operations
Measurement Units
days
Area of intervention
Information and
Communication Technologies
Policy Instrument
Awareness raising / training
Origin of action
Local authority
Priority of action
139