Amadeus Glorious Magazine Issue 05

NURTURING TALENT MASTERCLASS
FROM THE CLASSROOM
TOP TIPS:
When directing guests to the appropriate tea
or coffee station hold the flat of your hand out
with the thumb tucked in rather than pointing
•
Always say “have a lovely day”– you may only
have 20 seconds with a guest to make
a lasting impression
•
Be engaging when providing staff with a
catering brief and make sure the staff know
you are approachable
“New points that I learned
included understanding how
to deal with complaints with
more empathy and learning
more about Amadeus’
standards across the core
venues and how health and
safety and laws affect
the business.
Sundas Sheikh
Zero Hour Multi-Skilled Operative/
Trainee Team Leader
34 GLORIOUS