Annual Report 2006 ISS Global A/S

Strategy
ISS Global is a fully owned subsidiary of ISS A/S (“ISS”
or the “Group”) and is therefore subject to the same
strategy as ISS. The following section describes the
strategy of ISS.
In 2005, ISS A/S (“ISS”) announced the new strategy,
Route 101. Route 101 is a destination plan that describes
ISS in terms of service offerings, organisation,
geography, etc. The destination described in Route 101
is a Facility Services company with revenue of DKK 101
billion. ISS will continue to work towards this goal following
the vision: “Lead Facility Services globally”.
To further operationalise this vision, ISS in the spring of
2007 introduced the “ISS Strategy Plan 2007-2009”.
ISS strategy plan 2007-2009
The ISS Strategy Plan 2007-2009 is not a new direction
for the Group. The strategy of transforming ISS into the
leading global Facility Services company remains the
same. The ISS Strategy Plan 2007-2009 further details
the initiatives needed to fulfil the vision.
Facility services
ISS continues the process of transforming itself into a
facility services company. In response to customer demand,
ISS has established operations in security services
through acquisitions in several geographies. To
further strengthen its strategic focus on developing
these services, Security, including access control and
guarding services, has been added as a fifth pillar in
ISS’s “IFS house” as illustrated above. This means that
ISS wants to offer a wide range of services supported
by the five pillars of the IFS House:
� Cleaning
ANNUAL REPORT 2006 / Strategy
� Office Support
� Property Services
� Catering
� Security
Service solutions are offered to the customer as
single services, multi services or Integrated Facility
Services (“IFS”).
In a single service outsourcing the customer
buys one service solution from ISS, e.g. outsourcing
of cleaning or property services. The
customer thereby enjoys the benefits of outsourcing
to ISS and can capitalise on service
know-how and best practices, labour management
and handling of all HR issues, procurement
benefits, reduced financial administration
of the outsourced service area, increased operational
flexibility, etc.
In a multi service outsourcing the customer
achieves the same benefits as single service
outsourcing only for each outsourced service
area as well as benefits of service integration
where possible.
In an Integrated Facility Services solution ISS
takes over all or most of the service functions at
the customer’s premises, provided the services
are within the pillars of the IFS house. The customer
thereby receives the full potential of single
service outsourcing and benefits from an ISS
on-site management solution that exploits the
synergy potential, and as a result provides the
customer with an integrated and cost effective
solution.
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