My Reading on ASQ CQA HB Part I-IA~IE-s

Part IB
IB-Gossip
A new auditor received lots of complimentary feedback from an auditee who was very close to
the process he managed. A staff auditor had coached the new internal system auditor to ask
reporter- type questions, explaining that the ―why‖ question was not philosophical. The answer to
―why‖ gives the reason or driver for an activity. After the audit, the manager said that he had
learned more from attempting to answer and document the driver for the activity than from any
previous audit experience. It reinforced the actions needed for an activity and surfaced
unnecessary actions.
Comments:
The 5-Why did works to improve quality as a means for root cause analysis?
Charlie Chong/ Fion Zhang