My Reading on ASQ CQA HB Part I-IA~IE-s

Part IE3
The auditor can establish good rapport with an auditee early in the audit by being
respectful, courteous, and appreciative of any special arrangements made for the
auditor’s comfort and convenience. By demonstrating that the audit has been
adequately planned and prepared for, and by making every effort to maintain the audit
schedule, the auditor projects an image of efficiency and professionalism. Maintaining
open communication channels throughout an audit is essential. An auditor must listen
attentively during interviews, allow the interviewee adequate response time, and
refrain from asking leading questions. Frequent and timely communication of findings,
questions, and concerns gives both the auditor and the auditee opportunities to
request clarifications, address corrective action, examine the scope of the situation,
and discuss the progress of the audit. Additionally, an auditor can set a positive tone
for an audit by highlighting commendable findings and observations.
The auditor’s ability to communicate effectively with management sets the tone for the
entire audit and may influence the auditee’s response to the audit findings. Auditors
should avoid naming names and should emphasize the purpose of the assessment
of the product, process, or system.
Charlie Chong/ Fion Zhang