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38 Literature Survey<br />

(words, objects, … lacking context Greenwald and Leavitt, and partially<br />

store the information obtained into memory (Foxall, Brown and Goldsmith, 1998).<br />

Focal attention can be voluntary, a selective type of attention when the consumer<br />

experiences a need to which the stimulus relates and which thus have relevancy to<br />

current intentions (Foxall, Brown and Goldsmith, 1998, Kardes, 1999). Attention<br />

can also be drawn from the environment in which the message take shape through<br />

different styles of messaging (Kotler, 2012), potentially more disruptive in nature,<br />

which can as such serve as salient, sometimes involuntary, stimuli (Kardes, 1999).<br />

The concepts of comprehension and elaboration will be discussed further on.<br />

The level of consumer involvement in the product strongly affects information<br />

processing (Krugman, 1965): in the case of high involvement, consumers<br />

have a high level of attention and evaluation to arguments proposed through the<br />

message, contrarily to low involvement where little information is being processed<br />

(Foxall, Brown and Goldsmith, 1998).<br />

The next section describes how the consumer gives meaning to the message<br />

which is in turn stored in memory.<br />

3.3.2 Comprehension and memory<br />

Memory is an information processing system (Kardes, 1999) where information<br />

goes from perception to transferal in a sensorial register before eventually being<br />

transferred to short-term memory and long-term memory (Atkinson, 1968) as show<br />

on figure 10.<br />

Fig. 10 Structure of the memory system<br />

Source: Atkinson, 1968, p. 93 (own adaptation)<br />

Information is kept in short-term memory for very short periods of time and that<br />

this tendency to forget information is affected by failure to rehearse (Peterson and<br />

Peterson, 1959). Short-term memory information is acoustically encoded whereas

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