Hotel & Tourism SMARTreport #43

Richard Barnes
Editor-in-chief
richard.barnes@cleverdis.com
Tel: +33 (0) 4 42 77 46 00
Hotel & Tourism
SMARTreport #43
2019 Summer Edition 3
3
FOREWORD
APAC IN THE SPOTLIGHT…
NEW DESTINATION IDEAS, AND KEY
INFORMATION ON INDUSTRY TRENDS
Welcome to the summer edition of the
Hotel & Tourism SMARTreport – focusing
this season primarily on destinations in
Asia-Pacific, while in our “Elite Travel
Trends” section, we take a close-up look
at trends concerning honeymoons, as well
as details of a new report by Ctrip on highend
Chinese outbound tourism.
The Cleverdis team has been spending
more and more time in Asia-Pacific,
following a specialised consulting mission
throughout last year with Tourism Malaysia
(TourMAB.com), and now as publishers
of the official show dailies at ITB China
in Shanghai in May, ITB Asia in Singapore
in October, and, coming soon, ITB India
in Mumbai (in 2020). This gives us an
interesting and more in-depth insight into
trends and news in travel and tourism in
this region, an area where trends, facts and
figures are evolving so fast it can otherwise
be hard to keep up!
We are also particularly happy to have had
a chat in this edition with Audrey Hendley,
President, American Express Travel, who
gives us the latest news from her fullservice
travel and lifestyle network.
And in our innovations and technologies
section, we spotlight Generation Z, and
how this fast-growing group of travellers is
changing the way those in the industry do
business… and communicate.
We trust these insights will be useful in
assisting you in your day-to-day business.
Happy reading.
4 EXCLUSIVE INTERVIEWS
4 TRENDS, PERKS, WATTS & NEPAL
Audrey Hendley,
President, American Express Travel
6 EVENTS
6 VIRTUOSOS OF LUXURY FLOCK
TO LAS VEGAS
7 RESPONDING AND ADAPTING
TO RAPID GROWTH AND TRANSITION
8 NOUVELLE-AQUITAINE PARTNERS
WITH UNWTO FOR WINE TOURISM
EVENT IN OCTOBER
9 24% RISE IN NTO PARTICIPATION FOR ITB ASIA
9 MESSE BERLIN (SINGAPORE) LAUNCHES
FIRST MICE SHOW ASIA 2019
10 EVENTS CALENDAR
11 ELITE TRAVEL TRENDS
11 HIGH-END CHINESE TRAVELLERS
INCREASINGLY SEEKING “UNIQUE”
EXPERIENCES
12 IN THE FIELD WITH MARY GOSTELOW
FROM THE IDYLLIC TO THE UNWITTINGLY
BEAUTIFUL, THREE ROMANTIC LOCATIONS
IN ASIA-PACIFIC
CONTENTS
13 HONEYMOONING IN PARADISE
14 THE ORIGINALS, HUMAN HOTELS & RESORTS
16 PLAYERS, HONEYMOONERS AND LOVERS
OF FARNIENTE
17 ON LUXURY, SUSTAINABILITY AND
AUTHENTIC EXPERIENCES
18 CORRECTING THE TOURISM TRADE BALANCE
19 CHINESE HIGH-END CUSTOMISED TRAVEL
20 THE EVOLUTION OF CHINESE LUXURY TRAVEL
21 ASIA - PACIFIC
21 APAC RIDING WAVE OF TOURISM SUCCESS
22 FACT & FIGURES
TOURISM BOOM CONTINUES IN APAC
22 RUSSIANS RUSH TO APAC: ARRIVALS UP 54.4%
23 THE PATA VIEWPOINT
24 NEW LINK… NEW HORIZONS
25 FORBES TRAVEL GUIDE EXPANDING
IN ASIA-PACIFIC
26 AIR TRANSPORT
KEY NEWS ON APAC ROUTES AND AIRPORTS
28 TRENDING DESTINATIONS
INDIA… AS INCREDIBLE AS EVER
28 ITB TRADE SHOW MAKES ITS WAY TO
THE SOUTH ASIAN SUBCONTINENT IN 2020
WITH THE INAUGURAL EDITION OF ITB INDIA
29 DESTINATION JAPAN
30 BUMI KENYALANG
31 TRENDING HOTELS
WHERE LUXURY MEETS MODERN ART
31 ENERGY SAVINGS THROUGH INNOVATION
32 EAST MEETS WEST
33 MARRIOTT INTERNATIONAL BOLSTERS ASIA
PACIFIC LUXURY OFFERING
33 MGALLERY BY SOFITEL TO DEBUT
IN HONG KONG
34 OUTBOUND TOURISM
INDEPENDENT TRAVEL AND EVENTS FUEL
CHINESE TOURISM
35 INNOVATIONS
& TECHNOLOGIES
35 CHANGING TIMES, CHANGING GENERATIONS,
CHANGING TECHNOLOGIES
36 IN THE FIELD WITH DAVID ESSERYK
MILLENNIALS & E-REPUTATION
37 THE “TECH EFFECT”
38 THE IMPORTANCE OF ONLINE REVIEWS
FOR HOTELIERS
38 DIRECT TRANSLATION: THE BOOM IN
MULTILINGUAL BLAH-BLAH