ONBOARD Magazine summer 2019

Show, Monaco, Cannes and Dusseldorf to yacht shows further north
in Europe and across the Atlantic, Marivent as a sales agent for
its brands is busy all year round. The shows are longer within
the high season months and require attendance throughout
the year in many different locations. Logistically this is
a massive undertaking and together with its partner
brands Marivent carefully plans staff and yacht
transport and sets down a specific set of goals
for each show. Oliver notes, “It’s important for the
business to have a plan when attending these shows
and be able to look back and track leads or at least
monetize our show attendance to some extent.”
Marivent has recently set up a new office in Ibiza
and developing this region is of growing importance.
Driven by customer demand, Marivent have always prided
themselves on developing the brand to deliver the best
possible customer experience throughout their yacht’s lifetime.
Opening the new office in Ibiza is a direct effect of client demands
and is already proving to be a successful location. Quite often the
final meetings of the day are with the after sales department to check on all work in
progress and make sure delivery schedules and any planned maintenance is running
as planned. We discuss client feedback and see if suggestions or comments need to
be addressed or can in fact be brought in to our business plan to enhance service
standards. Marivent’s goal is to deliver a seamless service from A-Z, to deliver the
perfect customer experience. This has been the business ethos for Oliver over the
past 30 years and will continue to be so.
matter the
size, is a
massive
decision, but
taking delivery
is a wonderful
moment for any
person. So, it is with
great attention and pride
that we make 100% sure every detail is ticked off at
this stage of the client journey with us. The actual moment
of delivery can be quite emotional for all concerned,
maybe sounds silly, but this is everyone’s favourite day.”
EVENING
Of an evening at least twice a week, Oliver will find himself
‘networking’ somewhere across Europe either at a shipyard, the
Hanse Group or with another partner or supplier. Building Marivent
as a brand and delivering the highest levels of service is at the
forefront of Oliver’s mind and this face to face contact with business
associates is vital. “It allows us to give precious feedback to the
shipyards,” Oliver explains. “Developing various strategies to drive
all the brands is in everyone’s interest and just like our lunch time
office conversations, these evening ‘business’ discussions often
help in bringing some wonderful business ideas to fruition.It’s
important to look at what other successful brands are doing and
see if anything can de developed for the Marivent family.”
LUNCH
Lunch is often spent with the team, where a more relaxed
and informal chat about the business and island life in
general takes place. From these more relaxed discussions
(many now an adopted business processes) some great
ideas have been born – it’s an ideal time to chuck about
ideas and have people from different departments put
in their personal feelings and comments. The foundation
of Merivent is and has always been to work as a team
and for everyone to have an element of input.
AFTERNOON
Marivent have some form of representation at all the boat
shows across the world. From a larger scale presence at
the grander Mediterranean shows such as the Palma Boat
ONBOARD | SUMMER 2019 | 137