SO Responsibilityreport_2018

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Responsibilities to stakeholders SOL wants to offer everyday experiences that delight, inspire and excite customers. At their best, these experiences elevate the mind, enhance everyday life and the workday, and provide a sense of cleanliness and security. 55.1 Responsibilities to customers SOL offers high-quality services in a timely manner as agreed in the contract. The services are developed in accordance with the customer’s expectations and preferences. Our service solution model enables SOL to provide multiple services from one source, making our solutions the most advantageous economically. Productivity and efficiency are important goals in developing SOL’s processes. All our service sectors in Finland have a personnel recruitment and substitute system in electronic format. The personnel’s orientation training and some of the other training sessions are on the Internet, giving learners more freedom with regard to time and place. Nearly all of the invoices in Finland are transmitted to customers in a paperless format. Also nearly 100% of the purchase invoices are e-invoices. Continuous attention is paid to proper management of receivables, ensuring equal treatment for all customers. In Finland, we have enhanced the reporting system under the provisions of the Act on the Contractor’s Obligations and Liability when Work is Contracted Out. We use the www.tilaajavastuu.fi online service. These links enable customers to check that we fulfil our social responsibilities. while the figure in 2013 was 77.2%. Wages and salaries, excluding side expenses, amounted to MEUR 197.3 in 2017. SOL bears responsibility for safeguarding employment also in the future. The company’s workforce consists mainly of people in permanent employment relationships, some of which may be part-time due to the nature of the work. The proportion of temporary staff will increase with the expansion of SOL Henkilöstöpalvelut Oy’s operations. Personnel are rewarded for good work performance, which is followed up by customer satisfaction and other weighted indicators, such as the scorecard. Rewards for successful work performance have been given, for instance, to the service district of the year, the vendor of the year, the service instructor of the year, the Service Supervisor of the year, and the Service Director of the year. SOL organises an annual Quality Award competition with separate categories for service supervisors, service districts and sales personnel. Awards are also given for the environmental and well-being at work categories. Competition entries are submitted in the form of applications showing budgets, results and the previous year’s figures. The Quality Award is based on a competition by the Finnish Quality Association, which has been adapted to suit SOL’s needs. The key considerations in the competition are customer orientation, employee well-being and financial results. The practice has been established since 1996. 5.2 Responsibilities to employees At SOL, employees have a key role in everything we do. In 2017, personnel costs represented 79.4% of net sales, 28 Responsibility 2018 | www.sol.fi
The quality prizes of 2018 were awarded in the SOL Days of November. 1st category quality prize was awarded to Julija Goncalves ja Vladen Melechko. ‘Every time the prize comes as a really good surprise. It was the same this year, since we did not do as well as we had hoped. To us the quality prize means that we are on the right path and we are very proud of our ship team. It was amazing to announce that we got the prize. Last year’s biggest challenge was labour shortage in Greater Helsinki, but we prevailed. In our company cooperation works well and help and advice is always available The other challenge was balance and staying in budget. We thought a lot about how to implement work so that we benefit more and can at the same time maintain our good quality. Keeping both the customer and the employees happy. Our location has two superiors and they both have their own strengths and weaknesses we use to complement each other. And it has worked really well Thank you for appreciating our work this year!’ Thank you to you also, Julija and Vladen. www.sol.fi | Responsibility 2018 29
Page 1 and 2: www.sol.fi Responsibility report 20
Page 3 and 4: 4 Responsibility - everyday acts 10
Page 5 and 6: International service locally Turno
Page 7 and 8: 1.2 SOL Future SOL Future has endea
Page 9 and 10: 1.5 Managing Director’s review La
Page 11 and 12: Highlights of 2018 Multiculturalism
Page 13 and 14: Highlights of 2018 Juhana Olkkola S
Page 15 and 16: At the sources of Solar energy SOL
Page 17 and 18: Gross investments (MEUR) Figure 3.
Page 19 and 20: Management principles, illustrating
Page 21 and 22: we will operate responsibly by prov
Page 23 and 24: Customer satisfaction Figure 5. Cus
Page 25 and 26: We comply with the UN Global Compac
Page 27: Group net sales, MEUR Change in net
Page 31 and 32: All procurement is governed by writ
Page 33 and 34: We reduce the consumption of paper
Page 35 and 36: Commitment 2050 targets and actions
Page 37 and 38: SOL Palvelut was the first in Finla
Page 39 and 40: Energy utilisation rate of waste 41
Page 41 and 42: Environmental aspects at SOL Enviro
Page 43 and 44: Wages and social security expenses
Page 45 and 46: 4,0 3,5 3,0 2,5 2,0 1,5 1,0 0,5 0,0
Page 47 and 48: Electronic occupational safety tool
Page 49 and 50: 22 SOL members completed the SOL Li
Page 51: We are all equal SOL is widely know

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