STEEL + TECHNOLOGY 01/2020 EXTRACT
STEEL + TECHNOLOGY 01/2020 EXTRACT
STEEL + TECHNOLOGY 01/2020 EXTRACT
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<strong>STEEL</strong> DISTRIBUTION | 71<br />
Aperam to modernize service desk for end users<br />
HCL Technologies will transform the<br />
end-user experience and IT operations<br />
for Aperam through best-in-class services<br />
based on artificial Intelligence and<br />
automation.<br />
HCL Technologies has secured a contract<br />
with Aperam, a global player in stainless,<br />
electrical and specialty steel to significantly<br />
enhance its employees’ end-user experience,<br />
foster business-IT collaboration,<br />
and increase business efficiency globally.<br />
HCL Technologies will be providing a 24x7<br />
multi-channel multilingual IT service desk<br />
for Aperam’s end users, using its AI-enabled<br />
cognitive virtual assistant, DRYiCE<br />
Lucy, to provide first-line support.<br />
Increased automation and the use of predictive<br />
analytics will significantly reduce<br />
resolution times and help transform Aperam<br />
into a true next-generation digital workplace.<br />
In order to ensure that Aperam is<br />
realizing full value from all its IT suppliers,<br />
HCL will also be establishing an end-toend<br />
service integration framework.<br />
Through AI and automation capabilities,<br />
and a service integration framework, Aperam<br />
will be able to be supported by innovative<br />
end users’ chatbot to transform its IT<br />
operations.<br />
• HCL Technologies<br />
ArcelorMittal expands e-commerce in Europe<br />
First launched in France in 2<strong>01</strong>7,<br />
ArcelorMittal e-steel is now available<br />
in Belgium, the Netherlands and<br />
Italy and in five languages. And its<br />
deployment is still ongoing in <strong>2020</strong>,<br />
with Spain and Germany added to<br />
the list.<br />
Fluid and intuitive, the e-shop “ArcelorMittal<br />
e-steel” has been designed to<br />
simplify customer shopping experience.<br />
With this new service, customers<br />
can easily find products, such as<br />
beams, sheets, tubes and bars and<br />
order them in a few clicks. B-to-B and<br />
B-to-C customers can see the real-time<br />
stock status of the products, add them<br />
to their cart, choose their delivery<br />
method, and then safely pay their order<br />
online. Once registered/logged in, customers<br />
can see their own condition<br />
prices, check their order history, re-order<br />
products, access their promotional<br />
discounts, add products to their<br />
favorites and contact their sales representative.<br />
• ArcelorMittal<br />
Benteler divests distribution business to focus on automotive<br />
Benteler has taken the strategic decision<br />
to increase its focus more on its core<br />
automotive business and sell the Benteler<br />
Distribution division to Van Leeuwen<br />
Pipe and Tube Group.<br />
Digitalization, new technologies and<br />
changes in production methods in the<br />
automotive industry have provided Benteler<br />
with new opportunities. This requires an<br />
active focus on its core business, the automotive<br />
division, which accounts for<br />
approximately 80% of the group’s turnover,<br />
combined with substantial investments.<br />
Against this backdrop, Benteler has<br />
decided to divest its distribution division<br />
to the Van Leeuwen Pipe and Tube<br />
Group. The sale is expected to be completed<br />
by the end of 2<strong>01</strong>9. Benteler Distribution<br />
is an international distribution<br />
partner for high-quality steel tubes and<br />
associated services with around 1,600<br />
employees.<br />
• Benteler<br />
XOM Materials signs 50th distributor<br />
XOM Materials, the independent industry<br />
platform launched by Klöckner & Co,<br />
has brought its 50th distributor on<br />
board.<br />
The platform has further extended its<br />
range to include around 20,000 different<br />
products and also offers plastic<br />
products to its registered customers,<br />
who number around 600 in all. In addition,<br />
the XOM Materials platform will<br />
be complemented by e-shops and<br />
e-procurement solutions in the future.<br />
XOM Materials is expanding not only its<br />
product portfolio but also its international<br />
footprint, having signed ten distributors<br />
onto the platform in Spain<br />
alone.<br />
In signing its 50th distributor, XOM<br />
Materials has reached a major milestone<br />
in its still short history. XOM<br />
Materials was founded in Berlin in<br />
2<strong>01</strong>7 with the aim of creating a procurement<br />
platform for all the products<br />
and services associated with the<br />
materials industry. March 2<strong>01</strong>8 marked<br />
the official market launch of the XOM<br />
Materials platform. This was followed<br />
by the opening of two additional offices:<br />
Parts of sales are based in Duisburg,<br />
Germany, and the facility in<br />
Atlanta, Georgia handles activities on<br />
the US market.<br />
• Klöckner & Co<br />
<strong>STEEL</strong> + <strong>TECHNOLOGY</strong> 2 (<strong>2020</strong>) No. 1
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