ANNUAL REPORT 2011 - Kuehne + Nagel

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the IT platform KN Login, Kuehne + Nagel provides its customers with an uninterrupted documentary record of the temperature along the supply chain. In the year under review the company developed a tailor-made concept that opens up a new dimension with regard to transparency in the transport of temperature-sensitive goods. This solution, which is unique in the industry, will shortly be ready for rollout. Aviation/Aerospace Logistics In the field of spare parts logistics and maintenance, Kuehne + Nagel gained new customers in 2011 and recorded a satisfactory growth in volume. The continuing trend towards outsourcing in the aerospace sector will provide the company with further opportunities for growth in the current business year. Hotel Logistics The hotel logistics segment offers turnkey logistics solutions to leading global hotel chains. In 2011, Kuehne + Nagel managed numerous projects associated with hotel construction and renovation projects, and strengthened its position in this segment. Marine Logistics The experts in the marine logistics segment ensure a seamless operation of the spare parts supply chain for commercial ships. Ship owners and ship management agencies are making increas- Performance Airfreight Report of the Business Units _ _ _ _ _ _ Airfreight ing use of Kuehne + Nagel's special know-how. In 2011, Kuehne + Nagel expanded activities in this segment, and added a new ship management software to the portfolio. Process improvement and quality assurance In order to further improve the quality of service, investments were again made in the training and further education of the staff in the airfreight business unit. New software, which will be implemented worldwide in 2012 will increase efficiency by process optimisation and standardisation. The airfreight business unit’s improved operational result in 2011 reflects the increases in productivity and strict management of costs. Outlook for 2012 The forecasts for the global airfreight market in 2012 are not very encouraging. A further decline in demand is expected, particularly in the first half of the current business year. The increase in capacity – new cargo aircraft are ready for delivery to the airlines – will also not ease the situation. Kuehne + Nagel is facing up to these challenges and again aims to grow at a faster rate than the market. The company is concentrating on efficiency and operational excellence and increasing its efforts to market its portfolio of high value-added airfreight services. CHF million 2011 Margin 2010 Margin Variance per cent per cent 2011/2010 per cent Turnover 4,020 100.0 4,044 100.0 –0.6 Gross profit 795 19.8 749 18.5 6.1 EBITDA 252 6.3 234 5.8 7.7 EBIT 232 5.8 216 5.3 7.4 Number of operational staff 5,073 4,244 19.5 Tons '000 1,073 948 13.2 25
26 Report of the Business Units _ _ _ _ _ _ Road & Rail Logistics Road & Rail Logistics: Consistent strategy implementation leads to substantial volume growth The targeted expansion of activities in the segments groupage, full and part load and industry-specific distribution is reflected in the net turnover, which in local currencies increased by 19 per cent compared with the preceding year. Development of European road transport While volumes in the European overland transport market increased in the first half of the year, a reduced demand was experienced in the second half, resulting in a market growth of around 5 per cent in 2011. Providers had to cope with high price pressure as a result of the constant rise in fuel costs, and shortage of both transport capacity and drivers. Kuehne + Nagel recorded a favourable volume development in European overland transport. The expansion of the service portfolio and the customer-oriented services in the groupage, full and part load and industry-specific distribution segments contributed towards a 10 per cent volume increase. The investments in further enhancing the density of its overland transport network, product development and process optimisation, however, affected the operational result. European groupage network In 2011, Kuehne + Nagel increased its volume by 15 per cent (groupage market: 5 per cent) and handled 17 million national and international groupage shipments. The main impetus for the above-average volume growth came from the British groupage provider RH Freight, acquired in April 2011 and consolidated since that month. RH Freight, which is represented in 17 locations in the United Kingdom, handles roughly 425,000 shipments each year at its two freight terminals in Nottingham and South East London and operates daily services to 32 European destinations. In addition, Kuehne + Nagel benefited from further improvements in its service offering. The unified Europe-wide product portfolio “KN Euroline”, which targets the individual customer needs, was launched in January 2011 and met with rapid acceptance. The increased number of scheduled international lines from 300 to 370 resulted in a higher departure frequency and shortening of transit times within the network. Establishment of a Eurohub in Bad Hersfeld In October 2011, through the acquisition of Carl Drude GmbH & Co. KG, Kuehne + Nagel gained access to a highly capable hub operation for international groupage activities in Hauneck/Bad Hersfeld in the German state of Hesse. From mid-2012, daily lines to 50 European economic centres will be operated via this central hub. Consistent cargo consolidation and overnight transhipment operations will increase departure frequencies and reduce lead times. In addition, capacity utilisation will be optimised. Development of land transport outside Europe Kuehne + Nagel invested not only in increasing the density of its European groupage network, but also in the expansion of its road logistics services in growth regions. With the acquisition of the Brazilian Grupo Eichenberg it made an entry into the South American overland transport market. This company, headquartered in Porto Alegre, is one of the leading providers of overland transport services in the Brazilian domestic market as well as in the Mercosur zone to and from Argentina, Chile and Uruguay. In China Kuehne + Nagel started to develop a national network. At present, there are regular services between eight major Chinese cities; further lines will be added in the course of the current business year. Full and part loads The investments made in the continuous expansion of the full and part load business are bearing fruit. In 2011, the transported tonnage increased by more than 17 per cent, corresponding to 120,000 full loads. In addition, roughly 1.2 million part loads were
Page 1 and 2: NETWORK AND PRODUCT PORTFOLIO KUEHN
Page 3 and 4: EXPANSION NETWORK AND PRODUCT PORTF
Page 11 and 12: BEIJING / CHINA MUMBAI / INDIA
Page 13 and 14: CHINA Kuehne + Nagel offers an exte
Page 15 and 16: INDIA The new automotive competence
Page 17 and 18: KUEHNE + NAGEL GROUP KEY DATA CHF m
Page 19 and 20: 2 The Board of Directors KARL GERNA
Page 21 and 22: 4 Report of the Board of Directors
Page 23 and 24: 6 Report of the Board of Directors
Page 25 and 26: 8 REPORT OF THE MANAGEMENT BOARD St
Page 27 and 28: 10 Report of the Managament Board K
Page 29 and 30: 12 Report of the Managament Board u
Page 31 and 32: 14 Status Report _ _ _ _ _ _ Income
Page 33 and 34: 16 Status Report _ _ _ _ _ _ Financ
Page 35 and 36: 18 Status Report _ _ _ _ _ _ Invest
Page 37 and 38: 20 Status Report _ _ _ _ _ _ Shareh
Page 39 and 40: 22 REPORT OF THE BUSINESS UNITS Sea
Page 41: 24 Report of the Business Units _ _
Page 45 and 46: 28 Report of the Business Units _ _
Page 51 and 52: 34 Sustainability _ _ _ _ _ _ Human
Page 53 and 54: 36 Sustainability _ _ _ _ _ _ Kuehn
Page 55 and 56: 38 Sustainability _ _ _ _ _ _ Kuehn
Page 57 and 58: 40 Sustainability _ _ _ _ _ _ Quali
Page 59 and 60: 42 Global Network KUEHNE + NAGEL WO
Page 61 and 62: 44 CORPORATE GOVERNANCE Kuehne + Na
Page 63 and 64: 46 Corporate Governance Klaus-Micha
Page 65 and 66: 48 Corporate Governance Dr. Wolfgan
Page 67 and 68: 50 Corporate Governance On invitati
Page 69 and 70: 52 Corporate Governance Management
Page 71 and 72: 54 Corporate Governance The members
Page 73 and 74: 56 CONSOLIDATED FINANCIAL STATEMENT
Page 75 and 76: 58 Consolidated Financial Statement
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76 Consolidated Financial Statement
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100 Consolidated Financial Statemen
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114 SIGNIFICANT SUBSIDIARIES AND JO
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120 FINANCIAL STATEMENTS 2011 OF KU
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122 Financial Statements 2011 _ _ _
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CORPORATE TIMETABLE 2012 March 5, 2
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ANNUAL REPORT 2011 - Kuehne + Nagel

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