ANNUAL REPORT 2011 - Kuehne + Nagel

Quality, Safety, Health and Environment
QSHE – the basis for all three pillars of sustainability
In 2011, the Kuehne + Nagel Group again fulfilled its entrepreneurial
responsibility with regard to the three pillars of sustainability
by its integrated management in the areas of quality,
safety, health and environment:
— from the economic viewpoint, for instance, through quality
and efficiency improvements, which helped to enhance customer
satisfaction and data quality and to reduce nonconformity
costs;
— from the ecological viewpoint, by environmental measures
such as a reduction of CO2 emissions or the conservation of
valuable natural resources; and
— from the social viewpoint, above all by high work safety and
health protection standards.
Certification as a basis for continuous improvements
In 2011, Bureau Veritas Certifications, a global leader in conformity
assessment and certification services, again attested
that the international management systems of the Kuehne +
Nagel Group conform to international standards in the fields of
quality, environment and work safety. 630 locations in 83 countries
are now certified according to the latest quality standard
ISO 9001:2008, more than 270 locations in 46 countries conform
to environmental standards ISO 14001, and more than
230 locations in 41 countries meet the standards relating to
work safety and health (OSHAS). At the end of 2011, Kuehne +
Nagel held 1,200 certificates with a validity of three years. The
company carried out internal audits prior to the successful new
certifications and recertification. For the first time, the QSHE-
Audit Tool (QAT) was used for the standard quality testing of all
QSHE areas in 532 locations.
In addition, Kuehne + Nagel also fulfils the special quality
standards of specific industries. Examples include the high-tech
Sustainability _ _ _ _ _ _ Quality, Safety, Health and Environment
and aerospace industries as well as the chemical and food sectors.
To meet the high quality demands of the pharmaceutical
and health care industries worldwide training and audit programmes
were initiated in the year under review. Corresponding
location certifications are planned for the current business
year.
Recognition for quality
In 2011, the globally operating Kuehne +Nagel Group again
received a number of awards that testified to its high quality
level. In Asia Thailand's labour ministry conferred the “Best
Practice Workplace on Labour Relations and Labour Welfare
Award 2011” on the company, while the trade magazine “Supply
Chain Asia” nominated Kuehne + Nagel as “Seafreight Forwarder
of the Year” and at the same time honoured it with the
“Supply Chain Risk Management Award”. The outstanding quality
of Kuehne + Nagel's services was also honoured by the company's
nomination as “Global Logistics Supplier of the Year” by
one of the world's leading technology companies, and worldwide
medical equipment manufacturer Hill-Rom Holdings Inc.
presented its “Emerging Global Partnership Award” to Kuehne +
Nagel in the USA. In recognition of its system transparency and
integrated approach, the Italian Kuehne + Nagel organisation
received the “Logistics Award of the Year 2011” from Assologistica,
Euromercie Assologistica Cultura e Formazione. In Turkey a
wordwide well known garment manufacturer recognised the
quality of Kuehne + Nagel's services, and the Croatian national
company was proud to receive the distinction of “Employer of
the Year for Persons with Disabilities”.
Work safety and health
For Kuehne + Nagel the health and safety of its employees is
crucial. The company endeavours to achieve sustained and continuously
improved work safety and health protection, and acts
in accordance with the international standard OSHAS 18001. At
the same time, the Kuehne + Nagel corporate culture encourages
a high sense of responsibility and the minimisation of risks.
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