ANNUAL REPORT 2011 - Kuehne + Nagel

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Employees: as per Dec. 31, 2011 Per cent Duration of employment Per cent Personnel structure Per cent 68 Men 32 Women 18 < 1 year 27 1–3 years 15 4–5 years 19 6–10 years 18 11–25 years 3 > 25 years 8 Management 48 Salaried 44 Waged Sustainability _ _ _ _ _ _ Human Resources The globally uniform and direct system of recording employees' reasons for leaving the company now permits, among other things, a systematic identification of weaknesses in the organisation or personnel management. Unwanted attrition was substantially reduced in the year under review. Performance assessment is one of the most important means of ascertaining the commitment and productivity of employees. In 2011, the target agreement and performance monitoring processes was extended to further management levels of the Group. The utilisation of the Human Capital Management Systems (HCM), an innovative IT solution, supports the process of systematic performance measurement and management. Knowledge management extension To make better use of the employees’ expert knowledge, 7,300 virtual web meetings were held. This represents an increase of 40 per cent over the preceding year. In each management seminar a central problem is dealt with by the participants from different levels of management. In 2011, the combined knowledge of more than 100 members of the managerial staff led to concrete process improvements which are being implemented in the company throughout the world. The specialists of the Kuehne + Nagel Group can also network and exchange knowledge through the modern communication media of the intranet (wikis, blogs, forums). This is in line with the general corporate philosophy of creating space for individual initiative and value creation. Compliance – acting according to the rules The training campaigns on the topics of “competition law” and “corruption and illicit payments” were continued in the year under review. Immediately after joining the company all new employees go through a multimedia and computer-based training at the end of which they take a final test. In addition, a third compliance training campaign entitled “Code of Conduct” has been developed. This will be introduced on a worldwide basis in the current business year. Number of employees In 2011, the number of employees increased from 57,536 to 63,110, a rise of almost 10 per cent. 35
36 Sustainability _ _ _ _ _ _ Kuehne Foundations Kuehne Foundations: An enduring commitment to training and further education The Kuehne Foundation, which was founded in Switzerland in 1976, has gained high esteem for its initiatives to promote training, further education and research in the fields of logistics and transport. At the same time, it supports projects in cultural and medical areas. The Kuehne Foundation is operationally active and initiates almost all of the projects it funds. The sole donor of this public trust foundation, Prof. Dr. h. c. Klaus-Michael Kuehne, regards his commitment to quality and sustainability as an important part of his social responsibility as an entrepreneur. Grants in the field of logistics In addition to the financing of the Kühne Logistics University, Hamburg, the following logistics institutes, professorships and projects were supported in 2011: — Professorship of Logistics Management at the Federal Institute of Technology (ETH), Zurich — Professorship and Kuehne Centre for Logistics Management at WHU – Otto Beisheim School of Management, Vallendar — Hochschule für Internationale Wirtschaft und Logistik (HIWL)/ German Foreign Trade and Transport Academy (DAV), Bremen — Professorship for Logistics Management at Tongji University, Shanghai — Research project “Humanitarian Logistics” at the Technical University (TU) Berlin and establishment of a Centre for Humanitarian Logistics at the domicile of the Foundation in Schindellegi, Switzerland Kühne Logistics University (KLU), Hamburg 2011 was a year of development for the Kühne Logistics University (KLU). Nine professors are now teaching in the faculty, and their publications in renowned scientific journals support the claim of KLU to an international position as a research-oriented university. KLU currently offers two master programmes in global logistics and management. These are characterised by a cosmopolitan student community which now numbers more than 60, together with an excellent staff-student-ratio and a first class network. In addition, the university offers further education courses for managerial staff. In November 2011, together with the leading international business school INSEAD, KLU opened a research centre devoted to humanitarian logistics with the joint aim of developing humanitarian logistics by research and innovation. The researchers will initially concentrate on three main areas: emergency aid, global health logistics and vehicle fleet management. Research will also focus on the question of what humanitarian logistics can learn from commercial logistics. Professorship of Logistics Management at the Federal Institute of Technology (ETH), Zurich The Kuehne Foundation began sponsoring the Professorship of Logistics Management at the Federal Institute of Technology already in 2008. Apart from courses on the subjects of supply chain management, procurement management and the management of logistics companies as part of the regular master programmes of the ETH Zurich, the department is responsible for an accredited further education programme, the Executive MBA in Supply Chain Management, which is the only one of its kind in Europe. The course, in which 25 managers receive a targeted preparation for their next career step over an 18-month period, started for the ninth time in September 2011. The participants also have the opportunity to become acquainted with companies and universities in China, Japan, Russia and the USA. The research activities of the professorship rest on three main pillars: First, problems of practical relevance are studied by scientific methods and in close collaboration with industry experts. As a consequence, it is possible to offer logistics companies practicable solutions for the optimisation of supply chains. Second, outstanding results in research and teaching are achieved by intensive collaboration with first-class partners. This requires cooperation with appropriate institutes in Europe, the USA or Asia, and also demands active participation in academic and industry associations. Finally, progress is increasingly achieved on the basis of an interdisciplinary approach, and for this reason
Page 1 and 2: NETWORK AND PRODUCT PORTFOLIO KUEHN
Page 3 and 4: EXPANSION NETWORK AND PRODUCT PORTF
Page 11 and 12: BEIJING / CHINA MUMBAI / INDIA
Page 13 and 14: CHINA Kuehne + Nagel offers an exte
Page 15 and 16: INDIA The new automotive competence
Page 17 and 18: KUEHNE + NAGEL GROUP KEY DATA CHF m
Page 19 and 20: 2 The Board of Directors KARL GERNA
Page 21 and 22: 4 Report of the Board of Directors
Page 23 and 24: 6 Report of the Board of Directors
Page 25 and 26: 8 REPORT OF THE MANAGEMENT BOARD St
Page 27 and 28: 10 Report of the Managament Board K
Page 29 and 30: 12 Report of the Managament Board u
Page 31 and 32: 14 Status Report _ _ _ _ _ _ Income
Page 33 and 34: 16 Status Report _ _ _ _ _ _ Financ
Page 35 and 36: 18 Status Report _ _ _ _ _ _ Invest
Page 37 and 38: 20 Status Report _ _ _ _ _ _ Shareh
Page 39 and 40: 22 REPORT OF THE BUSINESS UNITS Sea
Page 41 and 42: 24 Report of the Business Units _ _
Page 51: 34 Sustainability _ _ _ _ _ _ Human
Page 55 and 56: 38 Sustainability _ _ _ _ _ _ Kuehn
Page 57 and 58: 40 Sustainability _ _ _ _ _ _ Quali
Page 59 and 60: 42 Global Network KUEHNE + NAGEL WO
Page 61 and 62: 44 CORPORATE GOVERNANCE Kuehne + Na
Page 63 and 64: 46 Corporate Governance Klaus-Micha
Page 65 and 66: 48 Corporate Governance Dr. Wolfgan
Page 67 and 68: 50 Corporate Governance On invitati
Page 69 and 70: 52 Corporate Governance Management
Page 71 and 72: 54 Corporate Governance The members
Page 73 and 74: 56 CONSOLIDATED FINANCIAL STATEMENT
Page 75 and 76: 58 Consolidated Financial Statement
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86 Consolidated Financial Statement
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100 Consolidated Financial Statemen
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114 SIGNIFICANT SUBSIDIARIES AND JO
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120 FINANCIAL STATEMENTS 2011 OF KU
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122 Financial Statements 2011 _ _ _
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CORPORATE TIMETABLE 2012 March 5, 2
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ANNUAL REPORT 2011 - Kuehne + Nagel

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