6 Submitting an Expense Report - ExpenseWire

End User Training Guide
Document Version: 1.6
March 2012

Copyright © 2011 Rearden Commerce. All Rights Reserved.
Window captures and dialog box sample views are the copyright of their respective owners.
Use of this user documentation is subject to the terms and conditions of the applicable End-User License
Agreement.
WARNING: The software described in this manual and its related user documentation are protected by copyright
law. In no event, shall any part of the related user documentation be copied, reproduced, distributed, transmitted,
stored in a retrieval system, or translated into any language, without the express written permission of Rearden
Commerce.
Contact Rearden Commerce at legal@reardencommerce.com.
(Jan. 2011)
Rearden Commerce Trademark Information
The following are trademarks of Rearden Commerce and/or its affiliates in the United States and/or other
countries:
Rearden Personal Assistant
ExpenseWire
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Ketera Spend Analysis
Ketera Contract Management
Ketera Invoicing
Ketera Sourcing
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Table of Contents
Introduction ............................................................................................................ 5
1.1 About This Document .................................................................................. 5
1.2 Definitions .................................................................................................. 5
2 System Requirements ....................................................................................... 5
3 Getting Started .................................................................................................. 6
3.1 Logging In .................................................................................................. 6
3.2 Creating a Personal Password ....................................................................... 7
3.3 New User Setup .......................................................................................... 8
3.4 Direct Deposit Set-up (optional) .................................................................. 11
3.5 Adding a Delegate (optional) ...................................................................... 13
3.6 Adding a Credit Card (optional) ................................................................... 15
3.6.1 Allow Delegates to View Linked Cards ............................................... 18
3.7 Determining Receipts Email Address ............................................................ 19
4 Navigating the Main Expense Page .................................................................. 19
5 Creating an Expense Report ............................................................................ 20
5.1 Adding a Line Item .................................................................................... 22
5.1.1 Split a Line Item ............................................................................ 24
5.2 Attaching a Receipt ................................................................................... 26
5.2.1 Attach Receipt to the Line Item ........................................................ 26
5.2.2 Upload a Receipt to the Report ........................................................ 28
5.2.3 Attaching an Emailed Receipt to a Report .......................................... 31
5.2.4 Faxing a Receipt ............................................................................ 33
5.3 Policy Compliance ..................................................................................... 34
5.4 Importing Credit Card Transactions ............................................................. 34
5.4.1 Creating a Report from a Credit Card ................................................ 35
5.4.2 Importing Credit Card Transactions from an Expense Report ............... 36
5.4.3 Importing Credit Card Transactions as a Delegate .............................. 37
6 Submitting an Expense Report ........................................................................ 38
7 Approving/Denying an Expense Report ........................................................... 39
7.1 Approving an Expense Report ..................................................................... 40
7.1.1 Approving a Report from the Summary ............................................. 40
7.1.2 Approving a Report from the Details of Each Report ........................... 41
7.2 Denying an Expense Report ........................................................................ 42
7.2.1 Denying the Entire Report ............................................................... 42
7.2.2 Denying a Line Item ....................................................................... 43
7.3 Approving/Denying an Expense Report on Mobile .......................................... 44
7.3.1 Setting up Email Approval ............................................................... 44
7.3.2 User Preferences ............................................................................ 44
7.3.3 Using Email Approval on a Mobile Device .......................................... 46
8 Processing an Expense Report for Payment .................................................... 50
8.1 Exporting a Batch Report ........................................................................... 52
8.2 Marking a Batch Paid ................................................................................. 53
9 Help Section .................................................................................................... 55
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9.1 Lost User Password ................................................................................... 55
9.2 Lost User ID ............................................................................................. 56
9.3 Contacting ExpenseWire ............................................................................. 56
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Introduction
Welcome to the Rearden Expense Management system, known as ExpenseWire.
1.1 About This Document
This guide is intended to provide basic instruction on how to use ExpenseWire. Topics covered will
show from how to log in, and creating a user profile, to creating and submitting an expense report.
1.2 Definitions
• Approver: Person with responsibility to approve another person’s expense report.
• Delegate: A person filing the expense report on behalf of someone else.
• GL Code: Accounting terminology short for General Ledger Code.
• Line Item: One purchase for reimbursement is listed per row of data and is called a Line
Item.
• Submitter: The person whose expenses are being reported for reimbursement.
2 System Requirements
• Internet Explorer 6.0 or above for PCs running Windows.
• Add " *.expensewire.com“ and “ *.webex.com” to your browser's trusted sites.
• Finally, the application uses pop-up windows to improve application navigation, and the user
experience. If pop-up blocker running, it must be set to allow pop-ups from
expensewire.com.
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3 Getting Started
3.1 Logging In
From the Internet Explorer browser, access the internet address http://expensewire.com/login-toexpensewire/
An email, such as the sample here, with temporary credentials will be sent to each user.
Type in, or copy and paste the temporary login credentials into the User ID (User Name) and
Password fields.
Note: Be sure that there are no whitespaces before or after the Password.
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3.2 Creating a Personal Password
When logging in for the first time, a page will appear saying Your Password has Expired. This
allows the creation of a new personal password.
The new password must have the following:
• Contain at least 8 characters
• Contain at least 1 letter
• Contain at least 1 symbol or number
Once the system checks that the password is valid, the Submit button becomes active. Click
Submit.
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3.3 New User Setup
Next, fill in the New User Setup page.
Note: The fields with the red asterisks * are required.
When completed, click on the Continue button to go to the next step, or Finish Later to complete
this another time. The new user setup process must be completed prior to using ExpenseWire.
On the next page, select your Department. Click anywhere in the field for a drop down list of
values to choose from.
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Note: If a department is not available on the drop down list, please contact your ExpenseWire
system administrator.
From this same page, check the option I Want to Receive E-mail Alerts checkbox to receive
alerts, or leave it blank for no alerts.
An email address in the Copy Alerts (E-mail Address) field will notify another person such as an
assistant or manager. Leave blank to skip this option.
Click on the Continue button when completed.
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A Congratulations page will appear to confirm that the new user setup is complete.
Click on the Get Started button to launch the ExpenseWire application.
Just a few more steps remain to finish setting up ExpenseWire.
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3.4 Direct Deposit Set-up (optional)
The next step captures direct deposit information. This step is optional. Some companies may have
already set this up on the user’s behalf. Other companies do not use direct deposit.
Note: If this link is not visible in the Actions area, skip to the next section.
When Manage Direct Deposit is clicked, the ACH Settings window will appear.
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• Enter the ExpenseWire credentials (User Name and Password.)
• Click on the Submit button.
• Next, check the box next to Enable Direct Deposit.
• Input the ABA Number, Account Number, Account Name, and Account Type.
• Click on the Submit button.
Note: It is critical that the accurate account information is entered. Please double check all
information prior to clicking on Submit.
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3.5 Adding a Delegate (optional)
A Delegate is a user who can submit expense reports on behalf of someone else. For example an
executive administrator submitting reports for a team or manager. This set up is optional if a
delegate is not needed.
To add a Delegate:
• Click on the My Profile link on the top right.
• Click on Assign My Delegate Users in the Actions menu.
• When the Maintain Delegates fields appear on the left, search for the delegate by
selecting the radio button for All, Delegates (for users who are already delegates),
or Non-Delegates. Use All to return the most values.
• A search can be done by Last Name, First Name, or Department. Click on the
dropdown box to change the search options.
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• Type in a partial or full value in the blank field next to the Search button. Use the
“%” value as a wildcard.
• Click on the Search button to start the search.
• Click on the checkbox under the column Is Delegate to select the delegate.
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3.6 Adding a Credit Card (optional)
To bring credit card transactions into ExpenseWire, the card must be added in. This step is optional
if you do not want to link in credit card transactions.
Note: Have the credit card online banking UserID and Password ready when adding.
• From the ExpenseWire main page, click on My Profile in the top right corner.
• Under the Actions area on the right, select View/Add Credit Card.
• This will expand the Online Bank Accounts section. Select the Add New Card link.
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• A new box will open to select the card being added.
• Click on the Quick Links card name, if it is listed. Select from the list of card types.
• Select Other… to open up a Search field if it is not listed.
o Put in a partial card name, and click on the Go button to start the search.
o When the results appear, select the card being searched for.
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• A Create Account window will appear to input the User ID and Password to the
online banking account or credit card account.
• When done, click on the Submit Credentials button.
An additional Create Account window appears.
• Check the Select checkbox to choose the card to link.
• Type in the name of this account under ExpenseWire Account Name.
• Click on the radio button for who will be paying this account (the company or the
user.)
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• To save this information, click on the Finish button.
The card then appears on the Online Bank Accounts section of ExpenseWire to manage the card
information as needed.
Credit card update options:
• Update Bank Credentials -If the banking credentials change, ExpenseWire must
have the current information. Click this link to update.
• Refresh Accounts - If current transactions are not visible, click Refresh Account to
pull them in. If no change is visible, the bank credentials may need updating.
• Delete – Click on Delete to remove a linked card. The imported transactions will
remain in any expense reports already created, but it will not be traceable back to a
deleted card.
• Edit – Click on Edit to modify the Account Name, Payment Type, and the Payer.
• Disable - To leave the card linked, but not display the transactions associated with
it, select Disable. To display those transactions again, the card can be re-enabled.
3.6.1 Allow Delegates to View Linked Cards
To allow delegate(s) to view transactions from the linked card(s)
• Go to My Profiles
• Click the [+] icon of the My Personal Payment Types for Delegates to
expand the area.
• Select the checkbox in the Visible to Delegate column next to the card that
all delegates can view.
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3.7 Determining Receipts Email Address
Receipts can be emailed to ExpenseWire from smart phones or computers. In order to determine
the email address used for an account open My Profile.
The Receipts Email is displayed in the User Information section.
4 Navigating the Main Expense Page
The main ExpenseWire page has areas to the right, left, and tabs along the top to navigate around.
There is generally more than one way of doing the same function.
To open any item on the left under My Tasks, My Expenses, or My Messages, double click on
the item. For example to see the unsubmitted expenses, double click on Unsubmitted and the list
of reports will be available to choose from.
Another way to open an existing expense report, click on the Expenses tab and search for the
type of expense report. Once found, it can be opened, printed, or checked for policy compliance.
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Some of the tabs may not be visible based on the access granted. Click around and explore. The
basic tasks of working with expense reports will be covered in this guide.
5 Creating an Expense Report
ExpenseWire provides multiple ways of starting a new expense report. There are 4 ways to create
one from the initial home page.
• Click on any of the 3 highlighted areas to start a new expense report.
Note: A 4 th option to create a report from a credit card will be discussed later in the guide.
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An Adding an Expense Report window appears to name, and provide information about the
expense report. Each customer may have a difference in forms. The information captured here will
also be used as a default as each line item is entered into this expense report.
Adding an Expense Report field descriptions:
Expense Title = Name the expense report. Typically this will be a summary of the expenses.
Submitter = Person whom the report is created for. If it is for someone other than yourself, click
on the dropdown box to select the person it is being created for.
Note: The user must be set up as a delegate for the submitter prior to having the option to change names
here.
Location = Where the majority of the expenses were incurred. A list of cities will appear as you
type in a value. A valid location from the list must be selected.
Customer = Select a customer to associate the expense report with a customer. Click on the
magnifying glass icon to search for a list of customers to choose from.
Note: If there are no customers to choose from, or the expense report is not associated with a customer,
leave the field blank.
Department = The organization which the expenses are associated to. The default will be the
department of the submitter.
Purpose = Describe the reason for the expenses or event (i.e. Sales kick off meeting at corporate
headquarters, or office supplies for internal training.)
Cash Advanced = Only input an amount if your company has provided money in advance of the
incurred expense. The value in the Cash Advanced field will be deducted from the Reimbursable
total of the expense report.
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Default Currency = The currency in which the majority of the expenses were incurred. A specific
line item can have a different currency type. This sets the default.
When this form is completed, there are 3 options. Click on one of them.
• Click on the Save + Add Items button to continue and start adding line items.
Another form will appear for each line item.
• Click on the Save + Close button to save this information and add line items later.
• Click on the Cancel button to erase all field values and return to the Home page.
5.1 Adding a Line Item
Line items are required to indicate the details of what is being expensed.
There are multiple ways to add a line item.
1) Select Save + Add Items from the last option, the Adding a Line Item window
appears.
2) From an existing, unsubmitted expense report, Click on Add Line Item in the
Items tab or in the Actions area for the Adding a Line Item window.
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Adding a Line Item field descriptions:
Expense Date = date the expense was incurred.
Location = city where expense occurred. Select a city from the list that appears
when a city is typed into the field, and you click into the field.
Customer = name of customer if this line item is associated with a customer. Select
the magnifying glass to search for a list of customers.
The Division and Department = organization which this line item is associated.
Choose from dropdown options.
Expense Type = category for this line item. Choose from the dropdown options.
Description = details for this line item.
Payment Type = the original payment type for line item. Choose from the dropdown
options.
Reimbursable = check the box if the item is reimbursable. If the box is grayed out,
the value in the box cannot be changed.
Amount = enter the amount of the expense.
Currency = currency this expense was originally incurred in. The value entered
in the Amount field above should reflect the amount in the currency it was
incurred in.
When this form is completed, there are 4 options.
• Save + Add will save this line item and bring up a new Adding a Line Item form.
• Save + Close will save this line item and return to the expense report.
• Save + Split will save this line item and open the Split Wizard.
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• Cancel will close this line item without saving and return to the expense
report.
5.1.1 Split a Line Item
After adding a line item, the original line item can be split into multiple items. There are two ways
of splitting a line item.
• From the Adding a Line Item form above, select Save + Split.
• From the expense report, hover the mouse over the Open icon, and select Split.
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A Split Workbench window appears. The original Item will be one of the items you are splitting
out.
Note: The original line item cannot equal 0.
Select Add New Split Item to split this item. The item can be split as many times as needed.
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• Fill in the Expense Type of this split item, as well as Date, Amount,
whether it is Reimbursable, and the Department and Customer this is
associated with.
• To split this item again, click on Add New Split Item, or Save Changes
when completed.
• This can also be canceled by clicking on Cancel Changes.
Note: The amount entered into each split item will be deducted from the original item’s amount.
5.2 Attaching a Receipt
There are several different ways to add a receipt to an expense report, depending on your
company's system settings. Individual receipts per expense item can be attached as well as one
combined file of all the receipts for one expense report. The option to fax in a group receipt can
also be available.
Note: The receipt must be scanned, and saved as a PDF or JPG to the computer before
attaching. The file size limit is 7.5MB.
5.2.1 Attach Receipt to the Line Item
To attach a receipt from the line item, open the expense report.
• Click on the Receipt icon from the line item to attach
• The Receipt Upload window appears.
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• Browse for the saved receipt
• Give the file a name in the Document Title field (i.e. Team Dinner)
• Put in a Description (i.e. names of people at the dinner)
• Click on the I Agree + Upload button
• The icon for Receipt on that line item turns into a check.
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5.2.2 Upload a Receipt to the Report
All the receipts pertaining to one expense report can be compiled, and attached as one document
to the report. This can be done from the Receipts tab from the expense report. Scan and save the
file to the computer prior to attaching.
• From an open expense report, click on the Receipt tab
• Click on Upload Receipt Document
• The Receipt Upload window appears
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• Browse for the saved receipt file
• Give the file a name in the Document Title field (i.e. Trip to Seattle)
• Put in a Description (i.e. Meeting with Company XYZ)
• Click on the I Agree + Upload button
• The uploaded receipt file is visible in the Receipt tab
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Receipts that have been uploaded can be associated to multiple line items. From an open
expense report, hover the mouse over the Open icon on the line item, and select Edit
Any receipt that has been uploaded will be available to associate with the line item. Click on the
Receipt dropdown to choose the file to link. Save + Close the window to save.
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5.2.3 Attaching an Emailed Receipt to a Report
Receipts can be emailed directly into an ExpenseWire account and then linked to individual expense
reports. This can be done from a smart phone or computer.
While in an expense report, use the Receipts tab to attach an emailed receipt to the expense
report.
Click the View Emailed Receipts link to select receipts to attach.
Select Attach and enter a Description for the receipt to attach to the report. Click the Attach
Selected button once all receipts are selected.
The receipt is now visible on the Reports tab of the expense report.
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The receipt will now be available to be attached to an expense line as needed.
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5.2.4 Faxing a Receipt
Receipts can be faxed, and linked directly to an expense report. This function only works when
submitting one group of receipts for the entire report. It does not work for adding one receipt to
one line item.
Note: The Fax Cover Sheet link will not appear if this feature is not enabled.
• After completing an expense report, select the Fax Receipt Cover Sheet link under
Actions. This can also be done from the Receipts tab and click on Fax Cover
Sheet.
• Print the cover sheet that is generated.
• Fax the cover sheet, and receipts to the fax number listed on the cover sheet.
Note: Please allow 20-30 minutes for automatic association
• Follow the steps above for attaching a receipt to add the group of receipts to any line
item.
Sample Cover Sheet:
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or

5.3 Policy Compliance
Expense policies are established by each company, and will be different per company. Before
submitting an expense report, check for any violations. If an item is out of policy, a red icon is
visible.
To view why an item is out of policy, hover the mouse over the red Policy icon or it can also be
viewed in the Violations tab.
5.4 Importing Credit Card Transactions
Once a credit card is set up (see 3.6 Adding a Credit Card,) an expense report can use the
imported transactions. An expense report can be initiated from a credit card transaction, or line
items can be added to an existing expense report from a credit card.
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5.4.1 Creating a Report from a Credit Card
To create a new expense report from a credit card transaction, start from the main ExpenseWire
Home tab. This can also be accessed from the Expense and Search Tabs.
• Click on New Expense Report from Credit Card link under Actions.
• When the transactions display, check the ones to import and select the Expense
Type for the transaction. If needed the date range can be changed.
• When completed, click on the Next button.
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• Then select the radio button to Create a New Expense Report or select an
expense report to import the transactions into.
• Click on the Create Expense Report button when completed.
• Once imported, the line items can be edited. Hover the mouse over the Open icon
and select Edit to add additional information.
5.4.2 Importing Credit Card Transactions from an Expense Report
To bring credit card transactions into an existing expense report, start by opening the report.
• Click on either the Import Credit Card link in the Items tab, or Import Credit
Card Data under Actions.
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• Then follow the steps above to select the transaction items and edit as needed.
5.4.3 Importing Credit Card Transactions as a Delegate
Importing credit card transactions as a delegate have the same steps and options as the steps
above. The difference is the person that is chosen as Submitter when creating a new expense
report.
The Submitter value is the person whom the expenses are being created for.
The credit card transactions that are available to import will be that of the person in the Submitter
field.
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6 Submitting an Expense Report
Once the expense report is complete, click on Submit for Payment under Actions.
Before submitting, an Additional Notes window will provide an area to send a note to the approver.
When completed, select Submit & Print, Submit or Cancel.
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7 Approving/Denying an Expense Report
Some users of ExpenseWire will be designated as approvers of the expense reports of selected
individuals. This generally occurs for a department manager having approval responsibilities for
their direct reports.
Information will be displayed on the Home tab, under My Tasks, if there are reports awaiting
approval.
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To view the pending reports, click on the icon next to, or the message There are “x” Expense
Reports Awaiting Your Approval.
A summary of the reports are listed. To view the details of a report, click on the Open icon.
7.1 Approving an Expense Report
Reports can be approved at the summary level or within the detailed level.
7.1.1 Approving a Report from the Summary
If the information on the summary page is sufficient, the expense report can be approved by
selecting the checkbox under the Approve column next to the specific report. Then click on the
Process Selected Expense Report button.
Multiple expense reports can be approved from the summary level as well. Select all the
checkboxes for the expense reports that apply, and click on the Process Selected Expense
Reports button.
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7.1.2 Approving a Report from the Details of Each Report
If more information is needed than what is provided on the summary page, hover the mouse over
the Open icon of the specific expense report, and select View.
Once the detailed report is open, review the line items and click on Approve for Payment under
Actions when ready to approve.
An Approving Expense window appears where Additional Notes can be added.
Click on Approve to save and continue. Cancel to go back.
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7.2 Denying an Expense Report
Expenses can be rejected at the line item level with all other items on the report approved, or the
entire report can be rejected. The term used in ExpenseWire is Deny. The submitter can resubmit
the report once modifications are made.
7.2.1 Denying the Entire Report
The steps to reject the entire report are similar to those above for approving a report.
From the open expense report, click on Deny Entire Report under Actions.
A Denying Expense window appears where Additional Notes can be added.
Click on Deny to save and continue. Cancel to go back. The submitter will be notified.
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7.2.2 Denying a Line Item
If only a line item needs to be rejected, deny just that item or items, and approve the rest of the
report.
From the open expense report, hover the mouse over the Open icon, and click on Deny.
A Deny Line Item window appears. Put in the Denial Reason so the submitter can see why it
was denied. Click on the Deny Line Item button to save and continue or Cancel to go back.
Note: Denied line item(s) will be sent back to the submitter once the report is approved.
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Once returned to the expense report, select Approve for Payment to approve the remaining
items on the report.
7.3 Approving/Denying an Expense Report on Mobile
ExpenseWire allows email approval from a mobile device. This section outlines how to use mobile
approvals.
7.3.1 Setting up Email Approval
In order to use the email approval; Email Notifications must be turned on in User Preferences
and Email Approval must be initialized by the system administrator.
7.3.2 User Preferences
The user must enable Email Notifications on their profile.
1. Click the My Profile link in the upper right corner of the ExpenseWire page.
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2. Click the Edit My Profile link to access and update the profile.
3. Select the Email Enabled option.
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7.3.3 Using Email Approval on a Mobile Device
Once Email Approval has been activated, users can receive emails on their mobile phones and
approve from the device.
7.3.3.1 The Email Notification
The email notification can be viewed on a mobile device or from a computer.
• The device type and model, dictates how the email displays.
• The email contains the same information when viewed from a mobile device as it does
when viewed from a computer.
• Email approval bypassing system login is only available from a mobile device.
Click the Review this expense further button to access and approve the expense report. You
will be asked if you want to continue to ExpenseWire.
Note: The bottom button will ALWAYS direct you to a login for the ExpenseWire home page when
accessed from a computer. Additionally, it will also direct you to a login page if your system
administrator has set the system option to Yes – Login Required
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7.3.3.2 Mobile Device - Login to ExpenseWire (only if Login Required option is on)
If your system settings dictate that login is required you will be directed to the login page. On a
mobile device this may appear very small and you may need to enlarge it to see the login page.
Input the User ID and Password and click the Log In button.
7.3.3.3 Mobile Device - Review Expense Report
Review individual report lines and click Approve or Deny as appropriate.
7.3.3.4 Mobile Device – Expense Approval
After the Approve or Deny is selected, add any notes and select Yes to continue with the approval
process.
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OR
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7.3.3.5 Mobile Device – Confirmation
A confirmation message will appear on the mobile device.
OR
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8 Processing an Expense Report for Payment
This chapter of the guide is for those in finance who will be responsible for processing the expense
report for payment.
From ExpenseWire, select the Pay tab
Select the checkbox under Mark for Payment next to the report(s) for processing. Once a report
is checked, the row turns yellow.
When they have been selected, click on the Create New Batch From Selected button. Multiple
reports are generally processed at the same time.
The option to add this to an existing batch is also available if there is a batch already in process. A
button called Add Selected to Existing Batch would appear next to the Create New Batch
From Selected button.
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The status of the report(s) changes to Batches Pending. Review the information and when ready,
click on the Process Batch button.
Confirm by clicking on Process Batch from the Payment Batch ID window or click on Cancel
and Close to go back.
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The batch status then changes to Batches Processing. Take note of the Batch ID assigned for
the export function.
8.1 Exporting a Batch Report
When the batch is in the Batches Processing status, the data is ready to export into the company
accounting system. A custom export report will be created by ExpenseWire along with the
implementation process.
To export the batch file, select the file name under Exports. In this example, the file name is
TIME0002 File, however, each company report name will be different but found in this same
location.
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A Report Criteria window will appear on the right to select the Batch ID to export. The field and
other options will differ depending on the custom report created for each company.
Export and save the file to a designated directory.
Note: The next step is to import the file into the company’s accounting system. All import
processes will differ based on the company data, and accounting system used. The import process
is not covered in the ExpenseWire guide.
8.2 Marking a Batch Paid
After reimbursement through the accounting system, go into Batches Processing, and click on
the Pay Batch button.
The Payment Batch ID window appears to allow for confirmation. To mark this batch paid, click
on the Pay Batch button. Click on Cancel and Close to cancel the operation.
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The status of the batch will change to Batches Paid.
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9 Help Section
9.1 Lost User Password
To retrieve a lost password, click on the Forgot Password link from the initial login page
http://expensewire.com/login-to-expensewire/
A new web page will open to request a reset of the password.
• Type in the User ID, and the Email address that was used for ExpenseWire.
• Then click on the Submit button.
• An email will be sent with a temporary password.
Note: If an email does not arrive in your standard inbox, please check the junk mail or spam
folder in case it was filtered out.
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9.2 Lost User ID
To retrieve a lost User ID, please contact your internal ExpenseWire system administrator or email
support@expensewire.com
9.3 Contacting ExpenseWire
To contact ExpenseWire, please email support@expensewire.com
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