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BLOG spot THERAPIST, OR THERAPIST? By Will Fennell Ok, I am going to be totally honest with you here and not pretend that I love every blessed moment of my chosen career...... So, I will come clean.... Yes, there are some days I wish to stab my clients with (sterilised) tweezers. Not actually kill them as such. No, no, no! I’d never pull off an orange jumpsuit in prison, just perhaps hurt them enough, so they’d at least stop talking. Does this make me a bad person, or even worse, a bad skin therapist? Don’t get me wrong, I am so blessed to have clients I call family and I love nearly every single moment with them, it’s just sometimes in the mornings I hardly have the energy to apply deodorant under both arms, without then having to spend the day listening to the unique “personal” challenges, that each of our clients are facing in their day to days shenanigans. I love being challenged with skin conditions such as acne, rosacea, lines, wrinkles, sensitivities. These tests of my professional expertise are why I went to Beauty School and not what I am talking about - these challenges are why I do what I do, and I wouldn’t change it for the world! It’s more the other side of our profession when we slip from being skin therapists into being more “budget” mental therapists. Maybe they did teach us this particular forte at college? I just must have been doing pedicure training and missed the class at school on how to advise your client on whether to keep the lover she is sleeping with behind her husband’s back? So, can we be good skin therapists and balance it all. One that treats skin, is empathetic, but is able to keep their clients at a healthy distance? I myself have always had trouble with this one. I once advised a client to divorce her douchebag husband. Let’s just say it all ended badly, for all parties. But mostly me. It is surprising just how far a 100kg muscle man can throw a 65kg twinkie. Admitting that I am not so good at it myself and to make sure I don’t ever go to prison for stabbing a client, I asked my business partner Peta Friend, who without doubt is the best skin therapist I know, who somehow perfectly balances professionalism with the warmth of a client/friend relationship, for some advice. Here are some points she gave me that help her keep a healthy therapist /client relationship balance in her life. Peta; “Lead with kindness, ask questions about skin first, but then if the client wants to open up about their private life, listen, but don’t pry and never (ever) give advice. Will; “But what if they won’t shut up”? Peta; “I am always really firm, I never reply with any questions. I just listen and then lead the conversation back to their skin. Will; “What about invitations to weddings and birthdays”? Peta; “Depends on how good the food and champagne is! This one I decide client by client. You need to remember for a lot of my clients I have been a big part of their wedding preparation and they want me to be a part of their special day. Mostly I am very proud to be there with them”! I really love this advice. Remember we are skin therapists, not psychologists and I think that there needs to be a very firm wall between therapists and clients when it comes to their personal lives. But never discount that what we do is an incredibly personal service. Our clients often adore us and think of us as family. Sometimes we just need to use our common sense, listen to them, show them our appreciation and love, but remember they are clients, and you are their skin therapist. Set boundaries and stick to them. Give them good skin, leave their personalise lives to them and that will have them coming back for more! Will Fennell is an international trainer for BIODROGA biodroga.com.au @biodroga_aus 56 Beauty Biz Year 14 Issue 1
BEAUTY & SCIENCE FOR THE INDIVIDUAL BEAUTY OF YOUR SKIN
Page 1 and 2:
The Essential Business Guide for Sa
Page 3 and 4:
THE ABIA CATEGORIES EDUCATOR CATEGO
Page 5 and 6: • • Global leaders in education
Page 8 and 9: Beauty Biz PUBLISHER Linda Woodhead
Page 10 and 11: FEATURE 10 MINUTES WITH Rebecca Mil
Page 12 and 13: FEATURE THE HEART & SOUL OF Beauty
Page 14 and 15: FEATURE AN INSPIRATIONAL YOUNG GUN
Page 16 and 17: FEATURE 10 MINUTES WITH April Jones
Page 18 and 19: ABIA AUSTRALIAN BEAUTY INDUSTRY AWA
Page 20 and 21: INDUSTRY NEWS INDUSTR ULTRACEUTICAL
Page 22 and 23: INDUSTRY NEWS INDUSTR AUSSIE FACE H
Page 24 and 25: COVER STORY A NEW APPROACH TO MICRO
Page 26 and 27: SALON FEATURE A LIFELONG PASSION TO
Page 28 and 29: SALON FEATURE MOVING ON, UP & OUT!
Page 30 and 31: SALON FEATURE A CUT ABOVE THE REST
Page 32 and 33: DERMAL THE IMPORTANCE OF GUT MICROB
Page 34 and 35: DERMAL CHOOSING THE RIGHT EQUIPMENT
Page 36 and 37: SOLVE SKIN LETHARGY ATP infused ski
Page 38 and 39: DERMAL NECROTIC TISSUE WHAT IS IT?
Page 42 and 43: COSMETIC COSMETIC TATTOOING AN INSI
Page 44 and 45: BEAUTY INCORPORATING BROW SERVICES
Page 46 and 47: BEAUTY BUSTING LASH LIFT MYTHS THE
Page 48 and 49: BEAUTY EMBRACING THE ‘ISOLATION
Page 50 and 51: BEAUTY OFFERING PROFITABLE NAIL SER
Page 52 and 53: Beauty SHOP GINGER & ME SKIN CHILL
Page 54: “HOME TO THE BEST PROFESSIONAL BE
Page 59 and 60: WaxPro Digital Twin Litre Professio
Page 61 and 62: PROFESSIONAL wax cups NEW • Enric
Page 63 and 64: World Leading Nail Enhancements Bea
Page 65 and 66: Get Your “WOW SKIN” Now... OPAL
Page 67 and 68: LIGHTS, CAMERA, ACTION! You might r
Page 69 and 70: BUSINESS NO STAFF, NO WORRIES By Ka
Page 71 and 72: Without a doubt, the number one que
Page 73 and 74: Spend 30 minutes developing a self-
Page 75 and 76: Professional Eyelash and Eyebrow Ti
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