RBU_JR_LIS_V23_2021-FULL_TEXT-E-Copy

Choudhury & Rath: Use of college library …
Introduction
The library is the central part of educational institutions.
To give quality education, the library plays a vital role in
the teaching and learning process. The library is used
mainly by the students, teachers/ faculty members, and
research scholars in higher education institutions.
Nowadays, the library can provide services remotely.
However, it is challenging to know whether they are
consuming properly or not. If we only see the statistics
(like webpage visits), we cannot understand their mind or
think about library services. Whenever the users visit the
library physically, we can understand their particular
needs, their views on present library services and make
them aware of other services. Besides this, the library is
the third place (first home and second their office or
classroom) where they can think or work independently.
There is no other inducement in their decision-making.
Their self-learning ability helps them long way to go. That
is why we want to categories the reasons why they visit
the library. After analysis the reasons we come to know
which are the solid reasons and in which side library
should give importance to enhance the services.
"Academic libraries are meant for providing services to its
users' community. To provide quality-oriented services,
the library should have a periodic assessment to maintain
and to improve the quality to meet the users' need at the
highest level. Assessment of the quality of a library can be
done by getting feedback from users because users are the
best judges of the quality of the library. It helps to identify
the performance of the services provided for the library
users." [Hussain, A and Abalkhail, Abdulwahab M.
(2013)].
There are 56 general degree colleges under Vidyasagar
University located mainly in rural areas. Maximum
students are coming from rural villages. So, the libraries
have to fulfil the needs of the users (mainly students).
From this paper, we tried to evaluate the library facilities
from the users' view. First, we asked the users about the
reasons for their college library visit and collected the
possible reasons from them. Then we request them to rank
the possible reasons for their library visit.
In this paper, the significant factor about the reason for
library visits by the users of college libraries under
Vidyasagar University is identified by applying Henry
Garrett's ranking technique for ordering method to
determine to rank. Henry E. Garrett (1894) was an
American Psychologist. In 1946 he was the president of
the American Psychological Association. He wrote a book
named "Statistics in Psychology and Education" (1926).
There he described a ranking technique based on mean
score. However, Professor Clark Hull devised this formula
and the method built around it in his article "The
Computation of the Pearson r from Ranked Data" (Journal
of Applied Psychology, 1922, 6, 385). In this article,
Professor Hall told "The proposed method is, in brief, to
convert the series of ranks into an array of scores on a
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convenient linear scale, the linear scores then to be used in
the computation of r in the ordinary way. In translating the
ranks into linear units, it is assumed that the ability in
question is distributed according to the Gaussian law. It
then becomes easy with the aid of a table computed from
that of Sheppard to tell the percent of cases falling
between the various successive points of the scale.". Later,
Henry E. Garrett described the method in detail in his
book. In the book, he said "It is often very desirable,
especially in the calculation of coefficients of correlation,
to be able to transmute measures arranged in order of
merit into measures in units of amount or 'scores' on some
linear scale. This can easily be accomplished by means of
tables, provided we can assume "normality" in the trait for
which the ranking has been made." (Page number- 111).
This technique is mainly used for psychological factors
analysis and to analyze the rank greater than ten (10)
factors. Here we analyze the user's psychosocial
perception about the reasons behind their library visit,
which helps us evaluate the library services because the
library's ultimate goal is to satisfy the user.
Literature review
o Sridhar, M S (1989), in his case studies at the ISRO
Satellite Centre (ISAC) based on library visits, library
traffic, user movements, and personal observations of the
Indian Space Research Organization's (IST) stay as a user
of the primary library. This study shows the relative use of
different service areas of the library, the internal use of
library documents, and the intensity of library use by the
IST. The user's knowledge of real-time interactions and
behaviours helps to plan and evaluate the library's physical
layout and understand the user's information behaviours,
but the study of the user's physical interactions with the
library is complete. We conclude that it is lacking.
o Banwet, Devinder K. and Datta, Biplab (2002) in their
paper the quality of service observed in the library was
investigated within a designated period. Attribution-level
quality of service, importance, satisfaction, and post-visit
intent was measured twice every six months. Studies have
shown that the quality of service for most features has
declined for six months, and the importance of features
has not changed significantly over the same period. The
material impact of quality of service on post-visit
objectives was investigated within a causal framework.
The results tentatively show that quality of service and
consequent satisfaction will change the impact of service
performance and satisfaction on future inspection
objectives.
o Nilsen, Kristi (2004), in this research paper, describes
the methodology and reports preliminary results of a study
investigating the concept of users of digital reference
services. This is part of a library visit survey, a long-term
research project conducted at Western Ontario University
in three phases for over a decade. Stages 1 and 2 examined
the perceptions of users asking reference questions to the
library's physical reference desk. The third step in the
study is to consider the reference encounters at the virtual
reference desk and compare the user experience at the
physical reference desk with the experience at the virtual
reference desk. Research shows that virtual reference