1 PSN Services Service Descriptions - Government Procurement ...

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o Many Numbers to a Single Plan: Delivers multiple numbers into the same plan; helps
to utilise plan routing
o Caller ID (CLI): Routes calls according to their specific CLI
o Dialled Number Feature: Uses the dialled number as the entry criteria to split
permitting alternative call treatment
o ISDN Feature: Routes calls based on the ISDN data of the call.
o Payphone Feature: Routes calls on the bases of call originating from a Contractor
registered payphone.
o Statistics Feature: Allows users with Inbound Architect to gather stats on the
behaviour of their call plans.
Call Terminating features:
o Announcement: Standard courtesy announcement to the caller in the eventuality of
it not being possible to answer the call
o Follow Me: For out of hours availability to direct calls to another number
o Follow Me to Mobile: For out of hours availability where calls can be terminated on
mobile ranges
o Messagelink 1: Answers calls with a recorded message