1 PSN Services Service Descriptions - Government Procurement ...

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functionality using the Automatic Call Distribution features of the Genband’s carrier
class CS2000 switch.
o Integrated and advanced IP contact centre functionality, including facilities such as work
force management, sophisticated call treatment and skills based routing are available
from other services provided by the Contractor. These are currently deployed at the
scale required by some of the major UK Government agencies and are CESG approved.
Cisco - The service is interconnected to the PSTN via centralised in-country carrier trunks or
per site to local PSTN carriers in others.
o Cisco Systems is the vendor for the solution, integrating Cisco and 3rd party equipment
and services, providing a single solution for the Contractor to manage. Customer
administrators are able to self-provision and handle moves and changes for non-billable
aspects of the service.
One Cloud global
The Contractors structured solution based on Cisco’s Hosted Unified Communications
Service – (HUCS) is One Cloud global. HUCs can provide Government departments with a
controlled step towards the enhanced services available in the world of IP telephony solutions.
The diagram referred to below provides an overview of the Hosted IP Telephony-Cisco
network. It shows established PoPs in the UK integrated into the UK PSTN and the reach to the
EMEA region with local break-out to PoPs in the USA that serve the Americas. The Global
Managed Voice (GMV) network is a shared resource with Onevoice that both share US domestic