1 PSN Services Service Descriptions - Government Procurement ...

NextiraOne UK Limited
NextiraOne offers a comprehensive set of services relevant to this Lot, built around the ITIL services
lifecycle model, from requirements to design, from integration to deployment and incorporating
operation, support, management and optimisation services.
The services are listed below:
940
Assessment of Requirements – this service consists of: an information gathering phase carried
out by our Consultants with the Customer; the production of a report defining the Customer’s
business and technical requirements associated with the specific technology in scope; and a
workshop with the Customer to review the findings. For this Lot, the service is applicable to:
o Voice solutions (incorporating requirements for dial plans, calls and Voice minutes plans
and packages, Call Routing options, call preferences, system distribution and resilience,
handset and switchboard specifications, CTI requirements, migration strategies and
Voicemail)
o Communications solutions, specifically Audio/Web/Video Conferencing (desktop-based),
Internet access, Email, Instant Messaging and Presence. The following are examples of
what the assessment covers:
§ For a corporate Email solution: details of the current messaging architecture, routing
topologies, underlying directory services, storage and backup platforms, physical or
virtual server infrastructure, current products being used including editions and
versions
§ For a desktop-based Conferencing solution: details of the existing underlying Voice
solutions and call control architectures, directory services, storage and backup
platforms, physical or virtual server infrastructure, mobility strategies, User usage
profiles and current products being used
o Security solutions for Communication systems, by addressing specific security requirements
for Email and Instant Messaging, Anti-virus, Email scanning, Email filtering, Malware and
Spyware identification and blocking, intrusion detection and prevention, identity and access
management. As an example, the assessment service for the security of an Email solution
covers a review of the Customer’s end user security policy and its alignment with existing
Antivirus configuration settings, Firewall rules, Email content scanning & filtering policies
and Malware and Spyware settings
Technical Audit and Assessment – this service delivers a comprehensive view of the Customer’s
current network and security infrastructure, its capability to support the systems and
technologies relevant to this Lot and recommendations for changes and improvements. For