1 PSN Services Service Descriptions - Government Procurement ...

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Featurenet Smartnumbers Virtual Queue – The Featurenet ACD service enables
incoming calls from any location to be resolved by call centre agents according to
business rules that customer defines. It supports industry standard call management,
virtual contact centres, dispersed offices and aligned agencies.
Featurenet Smartnumbers Messaging – Manages customer fax and voicemail
services. The hosted service, allows access to messages from any telephone handset
from any national or international telephone network. Fax and voice messages can be
delivered to individuals or group email accounts.
Featurenet Smartnumbers Announcement – Allows a recorded public
announcement or broadcast message to be delivered via a telephone number
(geographic or non-geographic). Callers dial the contractor’s announcement number to
hear the message. Administrators can record announcements using any telephone
handset.
Service description for Featureline
Featureline offers similar functionality to a small telephone system (PBX) but directly from
the contractors Digital Local Telephone Exchanges. This is known as a Centrex service. At the
customer's premises, Featureline is delivered as a standard PSTN exchange line with PSTN
standard socket, a touch tone telephone handset is required to use the service. A telephone
handset which is specifically designed for use with the Featureline service is available.
The following features are provided within tariff: