Customer Information Driven After Sales Service ... - RePub

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Bibliography Acevedo, J., Pistikopoulos, E. N., 1996. A Parametric MINLP Algorithm for Process Synthesis Problems under Uncertainty. Industrial and Engineering Chemistry Research 35 (1), 147–158. Agatz, N. A., Fleischmann, M., Nunen, J. A. V., 2008. E-Fulfillment and Multi-Channel Distribution - A Review. European Journal of Operational Research 187 (2), 339 – 356. Agnihothri, S. E., 1985. Performance Evaluation of Field Service Territories. Ph.D. thesis, The University of Rochester. Agrawal, V., Chao, X., Seshadri, S., 2004. Dynamic Balancing of Inventory in Supply Chains. European Journal of Operational Research 159 (2), 296 – 317. Amini, M. M., Retzlaff-Roberts, D., Bienstock, C. C., 2005. Designing a Reverse Logistics Operation for Short Cycle Time Repair Services. International Journal of Production Economics 96 (3), 367 – 380. Aras, N., Aksen, D., 2008. Locating Collection Centers for Distance and Incentive Dependent Returns. International Journal of Production Economics 111 (2), 316 – 333. Armistead, C., Clark, G., 1991. A Framework for Formulating After-Sales Support Strategy. International Journal of Physical Distribution and Logistics Management 21 (9), 111–124. Auramo, J., Ala-Risku, T., 2005. Challenges for Going Downstream. International Journal of Logistics: Research and Applications 8 (4), 333 – 345. 163
BIBLIOGRAPHY Axsäter, S., 1981. Aggregation of Product Data for Hierarchical Production Planning. Operations Research 29 (4), 744–756. Axsäter, S., 2003. A New Decision Rule for Lateral Transshipments in Inventory Systems. Management Science 49 (9), 1168–1179. Axsäter, S., 2006. Inventory Control. Springer: New York. Axsäter, S., Kleijn, M., de Kok, T., 2004. Stock Rationing in a Continuous Review Two-Echelon Inventory Model. Annals of Operations Research 126, 177–194. Axsäter, S., Marklund, J., 2008. Optimal Position-Based Warehouse Ordering in Divergent Two-Echelon Inventory Systems. Operations Research 56 (4), 976–991. Axsäter, S., Marklund, J., Silver, E. A., 2002. Heuristic Methods for Centralized Control of One-Warehouse, N-Retailer Inventory Systems. Manufacturing and Service Operations Management 4 (1), 75–97. Ballou, D. P., Pazer, H. L., 1985. Modeling Data and Process Quality in Multi-Input, Multi-Output Information Systems. Management Science 31 (2), 150–162. Ballou, R. H., 1994. Measuring Transport Costing Error in Customer Aggregation for Facility Location. Transportation Journal 33 (3), 49 – 59. Ballou, R. H., 2001. Unresolved Issues in Supply Chain Network Design. Information Systems Frontiers 3, 417 – 426. BearingPoint, 2004. Service Parts Management: The Focus is the Customer. Tech. rep., BearingPoint, McLean, VA. URL http://www.mcasolutions.com/pdf/ServicePartsMgmtWP.pdf Belobaba, P. P., 1989. Application of a Probabilistic Decision Model to Airline Seat Inventory Control. Operations Research 37 (2), 183–197. Bender, P. S., 1985. Logistics System Design. In: Robeson, J. F., House, R. G. (Eds.), The Distribution Handbook. The Free Press:New York. Benton, W. C., Shin, H., 1998. Manufacturing Planning and Control: The Evolution of MRP and JIT Integration. European Journal of Operational Research 110 (3), 411 – 440. 164
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MUHAMMAD NAIMAN JALIL Customer Info
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Customer Information Driven After S
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Contents Acknowledgments v 1 Introd
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CONTENTS 3.4.3 Data Quality in Info
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Acknowledgments It gives me a great
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Chapter 1 Introduction What are the
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1.1. Business Trends in After Sales
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PARAMETER 1.2. Information Manageme
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1.2. Information Management Trends
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1.3. Scope, Research Contributions,
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1.4. Organization of the Thesis ser
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1.4. Organization of the Thesis we
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2. After Sales Service 2.1.1 Warran
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2. After Sales Service the failure
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2. After Sales Service the sporadic
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2. After Sales Service such mainten
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2. After Sales Service tenance acti
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2. After Sales Service 2.2.3 Spare
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2. After Sales Service for each ser
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2. After Sales Service such that ei
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2. After Sales Service second busin
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2. After Sales Service rules have a
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2. After Sales Service a decision n
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2. After Sales Service on-hand inve
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2. After Sales Service service dead
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2. After Sales Service 2.6 Informat
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2. After Sales Service Aberdeen gro
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2. After Sales Service and Suanet (
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2. After Sales Service critical vol
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2. After Sales Service withdraw fro
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2. After Sales Service ments. The r
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2. After Sales Service policy to de
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2. After Sales Service the expected
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2. After Sales Service binations of
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2. After Sales Service Table 2.7: R
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2. After Sales Service locations fo
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3. Inventory Planning & Information
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Chapter 4 Spare Parts Execution Man
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4.2. Literature Review and Chakrava
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typically observed in spare parts l
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4.3. Problem Formulation t = {1, 2,
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4.4. Structural Analysis and Heuris
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4.5. Numerical Experiments plexity
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4.5. Numerical Experiments customer
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Page 128 and 129: 4.5. Numerical Experiments (RMO and
Page 130 and 131: Customer Heterogeneity and Demand /
Page 132 and 133: 4.5. Numerical Experiments of the l
Page 134 and 135: 4.6. Conclusions location as a cand
Page 136 and 137: 4.7. Limitations and Generalization
Page 138 and 139: Chapter 5 Returns Management in Spa
Page 140 and 141: 5.2. Literature Review and disposit
Page 142 and 143: 5.2. Literature Review various auth
Page 144 and 145: 5.3. Problem Formulation rebalancin
Page 146 and 147: 5.3. Problem Formulation and FSLs)
Page 148 and 149: 5.4. Markov Decision Process Formul
Page 154 and 155: 5.5. Heuristic Solutions for Return
Page 160 and 161: 5.6. Conclusions decides to place t
Page 162 and 163: 5.7. Limitations and Generalization
Page 164 and 165: Chapter 6 Conclusions Throughout th
Page 166 and 167: 6.1. Research Contributions and Res
Page 168 and 169: 6.2. Discussion heuristic that does
Page 170 and 171: 6.3. Areas of Future Research manag
Page 172 and 173: 6.3. Areas of Future Research in af
Page 176 and 177: BIBLIOGRAPHY Bertrand, J. W. M., Fr
Page 178 and 179: BIBLIOGRAPHY Cohen, M. A., Pierskal
Page 180 and 181: BIBLIOGRAPHY Ferguson, M., Fleischm
Page 182 and 183: BIBLIOGRAPHY Hayes, N., 2005. Are y
Page 184 and 185: BIBLIOGRAPHY in Optimizing Route Pl
Page 186 and 187: BIBLIOGRAPHY Moinzadeh, K., 2002. A
Page 188 and 189: BIBLIOGRAPHY SAS, 2006. Service Par
Page 190 and 191: BIBLIOGRAPHY Tan, A. W. K., Yu, W.
Page 192 and 193: Xerox, 2010a. Xerox Service Agreeme
Page 194 and 195: Summary in English Over the years,
Page 196: Summary in English show that accoun
Page 199 and 200: Samenvatting (Summary in Dutch) ins
Page 202 and 203: About the author Muhammad Naiman Ja
Page 204 and 205: ERASMUS RESEARCH INSTITUTE OF MANAG
Page 206 and 207: ERIM Ph.D. Series Research in Manag
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ERIM Ph.D. Series Research in Manag
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Xu, Y., Empirical Essays on the Sto
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