Customer Information Driven After Sales Service ... - RePub

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Customer Information Driven After Sales Service Management: Lessons from Spare Parts Logistics Klanteninformatiegedreven after sales service management - leerpunten uit de reservenonderdelenlogistiek Thesis to obtain the doctoral degree from the Erasmus University Rotterdam by command of the rector magnificus Prof.dr. H.G. Schmidt and in accordance with the decision of the Doctoral Board. The public defense shall be held on Thursday 13 January 2011 at 13.30 hours By Muhammad Naiman Jalil born in Faisalabad, Pakistan
Doctoral committee: Promoter: Prof.dr. L. G. Kroon Other members: Prof.dr.ir. R. Dekker Prof.dr. M. Fleischmann Prof.dr.ir. G.J.J.A.N. van Houtum Co-promoter: Dr. R. A. Zuidwijk Erasmus Research Institute of Management - ERIM Rotterdam School of Management (RSM) Erasmus School of Economics (ESE) Erasmus University Rotterdam Internet: http://www.erim.eur.nl ERIM Electronic Series Portal: http://hdl.handle.net/1765/1 ERIM PhD Series in Research in Management, 222 Reference number ERIM: EPS-2011-222-LIS ISBN 978-90-5892-264-9 c○ 2011, Muhammad Naiman Jalil Design: B&T Ontwerp en advies www.b-en-t.nl and Muhammad Naiman Jalil Print: Haveka www.haveka.nl All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the author.
Page 1 and 2: MUHAMMAD NAIMAN JALIL Customer Info
Page 6 and 7: Contents Acknowledgments v 1 Introd
Page 8 and 9: CONTENTS 3.4.3 Data Quality in Info
Page 10 and 11: Acknowledgments It gives me a great
Page 12 and 13: Chapter 1 Introduction What are the
Page 14 and 15: 1.1. Business Trends in After Sales
Page 16 and 17: PARAMETER 1.2. Information Manageme
Page 18 and 19: 1.2. Information Management Trends
Page 20 and 21: 1.3. Scope, Research Contributions,
Page 22 and 23: 1.4. Organization of the Thesis ser
Page 24: 1.4. Organization of the Thesis we
Page 27 and 28: 2. After Sales Service 2.1.1 Warran
Page 29 and 30: 2. After Sales Service the failure
Page 31 and 32: 2. After Sales Service the sporadic
Page 33 and 34: 2. After Sales Service such mainten
Page 35 and 36: 2. After Sales Service tenance acti
Page 37 and 38: 2. After Sales Service 2.2.3 Spare
Page 39 and 40: 2. After Sales Service for each ser
Page 41 and 42: 2. After Sales Service such that ei
Page 43 and 44: 2. After Sales Service second busin
Page 45 and 46: 2. After Sales Service rules have a
Page 47 and 48: 2. After Sales Service a decision n
Page 49 and 50: 2. After Sales Service on-hand inve
Page 51 and 52: 2. After Sales Service service dead
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2. After Sales Service 2.6 Informat
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2. After Sales Service Aberdeen gro
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2. After Sales Service and Suanet (
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2. After Sales Service critical vol
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2. After Sales Service withdraw fro
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2. After Sales Service ments. The r
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2. After Sales Service policy to de
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2. After Sales Service the expected
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2. After Sales Service binations of
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2. After Sales Service Table 2.7: R
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2. After Sales Service locations fo
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3. Inventory Planning & Information
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Chapter 4 Spare Parts Execution Man
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4.2. Literature Review and Chakrava
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typically observed in spare parts l
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4.3. Problem Formulation t = {1, 2,
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4.4. Structural Analysis and Heuris
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4.5. Numerical Experiments plexity
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4.5. Numerical Experiments customer
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4.5. Numerical Experiments Table 4.
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4.5. Numerical Experiments the glob
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4.5. Numerical Experiments (RMO and
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Customer Heterogeneity and Demand /
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4.5. Numerical Experiments of the l
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4.6. Conclusions location as a cand
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4.7. Limitations and Generalization
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Chapter 5 Returns Management in Spa
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5.2. Literature Review and disposit
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5.2. Literature Review various auth
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5.3. Problem Formulation rebalancin
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5.3. Problem Formulation and FSLs)
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5.4. Markov Decision Process Formul
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5.5. Heuristic Solutions for Return
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5.6. Conclusions decides to place t
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5.7. Limitations and Generalization
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Chapter 6 Conclusions Throughout th
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6.1. Research Contributions and Res
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6.2. Discussion heuristic that does
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6.3. Areas of Future Research manag
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6.3. Areas of Future Research in af
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Bibliography Acevedo, J., Pistikopo
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BIBLIOGRAPHY Bertrand, J. W. M., Fr
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BIBLIOGRAPHY Cohen, M. A., Pierskal
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BIBLIOGRAPHY Ferguson, M., Fleischm
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BIBLIOGRAPHY Hayes, N., 2005. Are y
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BIBLIOGRAPHY in Optimizing Route Pl
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BIBLIOGRAPHY Moinzadeh, K., 2002. A
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BIBLIOGRAPHY SAS, 2006. Service Par
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BIBLIOGRAPHY Tan, A. W. K., Yu, W.
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Xerox, 2010a. Xerox Service Agreeme
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Summary in English Over the years,
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Summary in English show that accoun
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Samenvatting (Summary in Dutch) ins
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About the author Muhammad Naiman Ja
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ERASMUS RESEARCH INSTITUTE OF MANAG
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ERIM Ph.D. Series Research in Manag
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Xu, Y., Empirical Essays on the Sto
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