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ERIM Ph.D. Series Research in Management Sonnenberg, M., The Signalling Effect of HRM on Psychological Contracts of Em- ployees: A Multi-level Perspective, Promotor: Prof.dr. J. Paauwe, EPS-2006-086-ORG, ISBN: 90-5892-119-0, http://hdl.handle.net/1765/7995 Sotgiu, F., Not All Promotions are Made Equal: From the Effects of a Price War to Cross-chain Cannibalization, Promotors: Prof.dr. M.G. Dekimpe & Prof.dr.ir. B. Wierenga, EPS-2010-203-MKT, ISBN: 978-90-5892-238-0, http://hdl.handle.net/1765/1 Speklé, R.F., Beyond Generics: A closer Look at Hybrid and Hierarchical Gover- nance, Promotor: Prof.dr. M.A. van Hoepen RA, EPS-2001-008-F&A, ISBN: 90-5892- 011-9, http://hdl.handle.net/1765/357 Srour, F.J., Dissecting Drayage: An Examination of Structure, Information, and Control in Drayage Operations, Promotor: Prof.dr. S.L. van de Velde, EPS-2010-186- LIS, http://hdl.handle.net/1765/1 Stam, D.A., Managing Dreams and Ambitions: A Psychological Analysis of Vision Communication, Promotor: Prof.dr. D.L. van Knippenberg, EPS-2008-149-ORG, http://hdl.handle.net/1765/14080 Stienstra, M., Strategic Renewal in Regulatory Environments: How Inter- and Intraorganisational Institutional Forces Influence European Energy Incumbent Firms, Promotors: Prof.dr.ir. F.A.J. Van den Bosch & Prof.dr. H.W. Volberda, EPS-2008-145-STR, ISBN: 978-90-5892-184-0, http://hdl.handle.net/1765/13943 Sweldens, S.T.L.R., Evaluative Conditioning 2.0: Direct versus Associative Transfer of Affect to Brands, Promotor: Prof.dr. S.M.J. van Osselaer, EPS-2009-167-MKT, ISBN: 978-90-5892-204-5, http://hdl.handle.net/1765/1 Szkudlarek, B.A., Spinning the Web of Reentry: [Re]connecting reentry training theory and practice, Promotor: Prof.dr. S.J. Magala, EPS-2008-143-ORG, ISBN: 978-90- 5892-177-2, http://hdl.handle.net/1765/13695 Tempelaar, M.P., Organizing for Ambidexterity: Studies on the Pursuit of Exploration and Exploitation through Differentiation, Integration, Contextual and Individual Attributes, Promotors: Prof.dr.ing. F.A.J. van den Bosch & Prof.dr. H.W. Volberda, EPS-2010-191-STR, ISBN: 978-90-5892-231-1, http://hdl.handle.net/1765/1 211
ERIM Ph.D. Series Research in Management Teunter, L.H., Analysis of Sales Promotion Effects on Household Purchase Behavior, Promotors: Prof.dr.ir. B. Wierenga & Prof.dr. T. Kloek, EPS-2002-016-MKT, ISBN: 90-5892-029-1, http://hdl.handle.net/1765/868 Tims, B., Empirical Studies on Exchange Rate Puzzles and Volatility, Promotor: Prof.dr. C.G. Koedijk, EPS-2006-089-F&A, ISBN: 90-5892-113-1, http://hdl.handle.net/1765/8066 Tiwari, V., Transition Process and Performance in IT Outsourcing: Evidence from a Field Study and Laboratory Experiments, Promotors: Prof.dr.ir. H.W.G.M. van Heck & Prof.dr. P.H.M. Vervest, EPS-2010-201-LIS, ISBN: 978-90-5892-241-0, http://hdl.handle.net/1765/1 Tuk, M.A., Is Friendship Silent When Money Talks? How Consumers Respond to Word-of-Mouth Marketing, Promotors: Prof.dr.ir. A. Smidts & Prof.dr. D.H.J. Wigboldus, EPS-2008-130-MKT, ISBN: 978-90-5892-164-2, http://hdl.handle.net/1765/12702 Tzioti, S., Let Me Give You a Piece of Advice: Empirical Papers about Advice Taking in Marketing, Promoters: Prof.dr. S.M.J. van Osselaer & Prof.dr.ir. B. Wierenga, EPS- 2010-211-MKT, ISBN: 978-90-5892-251-9, http://hdl.handle.net/1765/21149 Vaccaro, I.G., Management Innovation: Studies on the Role of Internal Change Agents, Promotors: Prof.dr. F.A.J. van den Bosch & Prof.dr. H.W. Volberda, EPS- 2010-212-STR, ISBN: 978-90-5892-253-3, http://hdl.handle.net/1765/21150 Valck, K. de, Virtual Communities of Consumption: Networks of Consumer Knowledge and Companionship, Promotors: Prof.dr.ir. G.H. van Bruggen & Prof.dr.ir. B. Wierenga, EPS-2005-050-MKT, ISBN: 90-5892-078-X, http://hdl.handle.net/1765/6663 Valk, W. van der, Buyer-Seller Interaction Patterns During Ongoing Service Exchange, Promotors: Prof.dr. J.Y.F. Wynstra & Prof.dr.ir. B. Axelsson, EPS-2007-116- MKT, ISBN: 90-5892-146-8, http://hdl.handle.net/1765/10856 Verheijen, H.J.J., Vendor-Buyer Coordination in Supply Chains, Promotor: Prof.dr.ir. J.A.E.E. van Nunen, EPS-2010-194-LIS, ISBN: 90-5892-234-2, http://hdl.handle.net/1765/1 212
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MUHAMMAD NAIMAN JALIL Customer Info
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Customer Information Driven After S
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Contents Acknowledgments v 1 Introd
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CONTENTS 3.4.3 Data Quality in Info
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Acknowledgments It gives me a great
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Chapter 1 Introduction What are the
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1.1. Business Trends in After Sales
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PARAMETER 1.2. Information Manageme
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1.2. Information Management Trends
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1.3. Scope, Research Contributions,
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1.4. Organization of the Thesis ser
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1.4. Organization of the Thesis we
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2. After Sales Service 2.1.1 Warran
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2. After Sales Service the failure
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2. After Sales Service the sporadic
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2. After Sales Service such mainten
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2. After Sales Service tenance acti
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2. After Sales Service 2.2.3 Spare
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2. After Sales Service for each ser
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2. After Sales Service such that ei
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2. After Sales Service second busin
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2. After Sales Service rules have a
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2. After Sales Service a decision n
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2. After Sales Service on-hand inve
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2. After Sales Service service dead
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2. After Sales Service 2.6 Informat
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2. After Sales Service Aberdeen gro
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2. After Sales Service and Suanet (
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2. After Sales Service critical vol
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2. After Sales Service withdraw fro
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2. After Sales Service ments. The r
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2. After Sales Service policy to de
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2. After Sales Service the expected
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2. After Sales Service binations of
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2. After Sales Service Table 2.7: R
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2. After Sales Service locations fo
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3. Inventory Planning & Information
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Chapter 4 Spare Parts Execution Man
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4.2. Literature Review and Chakrava
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typically observed in spare parts l
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4.3. Problem Formulation t = {1, 2,
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4.4. Structural Analysis and Heuris
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4.5. Numerical Experiments plexity
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4.5. Numerical Experiments customer
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4.5. Numerical Experiments Table 4.
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4.5. Numerical Experiments the glob
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4.5. Numerical Experiments (RMO and
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Customer Heterogeneity and Demand /
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4.5. Numerical Experiments of the l
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4.6. Conclusions location as a cand
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4.7. Limitations and Generalization
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Chapter 5 Returns Management in Spa
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5.2. Literature Review and disposit
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5.2. Literature Review various auth
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5.3. Problem Formulation rebalancin
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5.3. Problem Formulation and FSLs)
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5.4. Markov Decision Process Formul
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5.5. Heuristic Solutions for Return
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5.6. Conclusions decides to place t
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5.7. Limitations and Generalization
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Chapter 6 Conclusions Throughout th
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6.1. Research Contributions and Res
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6.2. Discussion heuristic that does
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6.3. Areas of Future Research manag
Page 172 and 173: 6.3. Areas of Future Research in af
Page 174 and 175: Bibliography Acevedo, J., Pistikopo
Page 176 and 177: BIBLIOGRAPHY Bertrand, J. W. M., Fr
Page 178 and 179: BIBLIOGRAPHY Cohen, M. A., Pierskal
Page 180 and 181: BIBLIOGRAPHY Ferguson, M., Fleischm
Page 182 and 183: BIBLIOGRAPHY Hayes, N., 2005. Are y
Page 184 and 185: BIBLIOGRAPHY in Optimizing Route Pl
Page 186 and 187: BIBLIOGRAPHY Moinzadeh, K., 2002. A
Page 188 and 189: BIBLIOGRAPHY SAS, 2006. Service Par
Page 190 and 191: BIBLIOGRAPHY Tan, A. W. K., Yu, W.
Page 192 and 193: Xerox, 2010a. Xerox Service Agreeme
Page 194 and 195: Summary in English Over the years,
Page 196: Summary in English show that accoun
Page 199 and 200: Samenvatting (Summary in Dutch) ins
Page 202 and 203: About the author Muhammad Naiman Ja
Page 204 and 205: ERASMUS RESEARCH INSTITUTE OF MANAG
Page 206 and 207: ERIM Ph.D. Series Research in Manag
Page 226 and 227: Xu, Y., Empirical Essays on the Sto
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