Customer Information Driven After Sales Service ... - RePub

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BIBLIOGRAPHY Moinzadeh, K., 2002. A Multi-Echelon Inventory System with Information Exchange. Management Science 48 (3), 414–426. Moinzadeh, K., Lee, H. L., 1986. Batch Size and Stocking Levels in Multi-Echelon Re- pairable Systems. Management Science 32 (12), 1567–1581. Mouro, M. C., Amado, L., 2005. Heuristic Method for a Mixed Capacitated Arc Routing Problem: A Refuse Collection Application. European Journal of Operational Research 160 (1), 139 – 153. Muckstadt, J., 1973. A Multi-Item, Multi-Echelon, Multi-Indenture Inventory System. Management Science 20 (4), 472 – 481. Murthy, D., Blischke, W. R., 2005. Warranty Management and Product Manufacture. Springer: New York. Nahmias, S., 2004. Production and Operations Analysis. McGraw-Hill. Olaya, Y., Dyner, I., 2005. Modelling for Policy Assessment in the Natural Gas Industry. The Journal of the Operational Research Society 56 (10), 1122–1131. Oliva, R., Kallenberg, R., 2003. Managing the Transition from Products to Services. International Journal of Service Industry Management 14 (2), 160–172. Öner, K., Franssen, R., Kiesmuller, G., Houtum, G., 2007. Life Cycle Costs Measurement of Complex Systems Manufactured by an Engineer-to-Order Company. In: Qui, R., Russell, D., Sullivan, W., Ahmad, M. (Eds.), The 17th International Conference on Flexible Automation and Intelligent Manufacturing. Pennsylvania, USA, pp. 569–589. Pince, C., Dekker, R., 2009. An Inventory Model for Slow Moving Items Subject to Obsolescence. Tech. rep., ERS-2009-053-LIS, Erasmus Universiteit Rotterdam, The Netherlands. Pinheiro, E., Weber, W.-D., Barroso, L. A., 2007. Failure Trends in a Large Disk Drive Population. In: Proceedings of the 5th USENIX Conference on File and Storage Technologies (FAST07). pp. 17–28. Porter, M. E., Millar, V. E., 1985. How Information Gives You Competitive Advantage. Harvard Business Review 63 (4), 149 – 160. 175
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MUHAMMAD NAIMAN JALIL Customer Info
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Customer Information Driven After S
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Contents Acknowledgments v 1 Introd
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CONTENTS 3.4.3 Data Quality in Info
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Acknowledgments It gives me a great
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Chapter 1 Introduction What are the
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1.1. Business Trends in After Sales
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PARAMETER 1.2. Information Manageme
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1.2. Information Management Trends
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1.3. Scope, Research Contributions,
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1.4. Organization of the Thesis ser
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1.4. Organization of the Thesis we
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2. After Sales Service 2.1.1 Warran
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2. After Sales Service the failure
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2. After Sales Service the sporadic
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2. After Sales Service such mainten
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2. After Sales Service tenance acti
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2. After Sales Service 2.2.3 Spare
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2. After Sales Service for each ser
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2. After Sales Service such that ei
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2. After Sales Service second busin
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2. After Sales Service rules have a
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2. After Sales Service a decision n
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2. After Sales Service on-hand inve
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2. After Sales Service service dead
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2. After Sales Service 2.6 Informat
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2. After Sales Service Aberdeen gro
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2. After Sales Service and Suanet (
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2. After Sales Service critical vol
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2. After Sales Service withdraw fro
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2. After Sales Service ments. The r
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2. After Sales Service policy to de
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2. After Sales Service the expected
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2. After Sales Service binations of
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2. After Sales Service Table 2.7: R
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2. After Sales Service locations fo
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3. Inventory Planning & Information
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Chapter 4 Spare Parts Execution Man
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4.2. Literature Review and Chakrava
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typically observed in spare parts l
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4.3. Problem Formulation t = {1, 2,
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4.4. Structural Analysis and Heuris
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4.5. Numerical Experiments plexity
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4.5. Numerical Experiments customer
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4.5. Numerical Experiments Table 4.
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4.5. Numerical Experiments the glob
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4.5. Numerical Experiments (RMO and
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Customer Heterogeneity and Demand /
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4.5. Numerical Experiments of the l
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4.6. Conclusions location as a cand
Page 136 and 137: 4.7. Limitations and Generalization
Page 138 and 139: Chapter 5 Returns Management in Spa
Page 140 and 141: 5.2. Literature Review and disposit
Page 142 and 143: 5.2. Literature Review various auth
Page 144 and 145: 5.3. Problem Formulation rebalancin
Page 146 and 147: 5.3. Problem Formulation and FSLs)
Page 148 and 149: 5.4. Markov Decision Process Formul
Page 154 and 155: 5.5. Heuristic Solutions for Return
Page 160 and 161: 5.6. Conclusions decides to place t
Page 162 and 163: 5.7. Limitations and Generalization
Page 164 and 165: Chapter 6 Conclusions Throughout th
Page 166 and 167: 6.1. Research Contributions and Res
Page 168 and 169: 6.2. Discussion heuristic that does
Page 170 and 171: 6.3. Areas of Future Research manag
Page 172 and 173: 6.3. Areas of Future Research in af
Page 174 and 175: Bibliography Acevedo, J., Pistikopo
Page 176 and 177: BIBLIOGRAPHY Bertrand, J. W. M., Fr
Page 178 and 179: BIBLIOGRAPHY Cohen, M. A., Pierskal
Page 180 and 181: BIBLIOGRAPHY Ferguson, M., Fleischm
Page 182 and 183: BIBLIOGRAPHY Hayes, N., 2005. Are y
Page 184 and 185: BIBLIOGRAPHY in Optimizing Route Pl
Page 188 and 189: BIBLIOGRAPHY SAS, 2006. Service Par
Page 190 and 191: BIBLIOGRAPHY Tan, A. W. K., Yu, W.
Page 192 and 193: Xerox, 2010a. Xerox Service Agreeme
Page 194 and 195: Summary in English Over the years,
Page 196: Summary in English show that accoun
Page 199 and 200: Samenvatting (Summary in Dutch) ins
Page 202 and 203: About the author Muhammad Naiman Ja
Page 204 and 205: ERASMUS RESEARCH INSTITUTE OF MANAG
Page 206 and 207: ERIM Ph.D. Series Research in Manag
Page 226 and 227: Xu, Y., Empirical Essays on the Sto
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