INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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<strong>INFLIGHT</strong> <strong>CATERING</strong><br />
<strong>Process</strong> <strong>Analysis</strong> <strong>and</strong> <strong>User</strong><br />
Requirements<br />
www.iata.org/stbsupportportal 1 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
REVISION<br />
Document Status<br />
Version Date <strong>IATA</strong> StB - Authors Notes<br />
1.0 14.03.2007 � Nicolas Bondarenco,<br />
RFID Deputy Manager<br />
� Benoit Pilon, Manager<br />
Airport & Inflight Services<br />
Initial Version<br />
1.1 27.03.2007 � Nicolas Bondarenco,<br />
RFID Deputy Manager<br />
� Benoit Pilon, Manager<br />
Airport & Inflight Services<br />
Update of the following chapters following<br />
inflight Task Force Review Meeting<br />
(22.03.2007, Geneva):<br />
1.4. RFID technology for the trial<br />
(clarifications)<br />
5.3. Structured data<br />
5.4. Prioritization<br />
5.5 Technical Requirements<br />
1.2 03.05.2007 � Nicolas Bondarenco,<br />
RFID Deputy Manager<br />
UR 26: priority set to 2 instead of 4<br />
www.iata.org/stbsupportportal 2 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Glossary of Terms<br />
Stakeholder Physical Location Type of product<br />
Airline HQ N/A<br />
Repair Facility U/S trolley repair<br />
Warehouse Serviceable trolleys<br />
Aircraft N/A<br />
Caterer Catering Facility<br />
Kitchen Food<br />
Commissary Non-food, non-bonded items<br />
Bonded Facility Bar <strong>and</strong> Duty Free items<br />
Equipment Store Serviceable food trolleys<br />
Duty Free Supplier Bonded Facility Duty Free items, if outsourced<br />
Repair Supplier Repair Facility U/S trolley repair, if outsourced<br />
Definitions:<br />
Catering Equipment: All rotable equipment used for catering; including trolleys, carriers, ovens, coffee<br />
makers, etc.<br />
Trolley: Container on wheels (trolley, cart, etc.)<br />
Carrier: Container carried by h<strong>and</strong> (carrier, stowage unit, box, etc.)<br />
Galley: Infrastructure on board aircraft into which trolleys <strong>and</strong> carriers are inserted.<br />
In this document, the word trolley is used to identify both trolley <strong>and</strong> carrier. However, a decision will be<br />
made as to whether RFID technology should apply first to trolleys, <strong>and</strong> then to carriers, or to both at the<br />
same time.<br />
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Table of contents<br />
1. Executive Summary ..............................................................................................................................5<br />
2. Project Objectives & Scope..................................................................................................................6<br />
2.1. History..................................................................................................................................................6<br />
2.2. <strong>IATA</strong> Project Objectives & Scope ........................................................................................................6<br />
2.3. Global Approach ..................................................................................................................................7<br />
2.4. Global Planning....................................................................................................................................7<br />
3. Context ...................................................................................................................................................8<br />
4. <strong>Process</strong> Cartography ..........................................................................................................................10<br />
4.1. Objectives of the <strong>Process</strong> Description Approach ..............................................................................10<br />
4.2. Macro <strong>Process</strong> Cartography..............................................................................................................10<br />
5. <strong>Process</strong> Description............................................................................................................................11<br />
5.1. Introduction ........................................................................................................................................11<br />
5.2. Define <strong>and</strong> Implement the Marketing & Sales Strategy – <strong>Process</strong> Description ................................11<br />
5.3. Manage Catering Equipment Asset – <strong>Process</strong> Description ..............................................................12<br />
5.4. Procure Catering Equipment – <strong>Process</strong> Description.........................................................................12<br />
5.5. Provide Inflight Service – <strong>Process</strong> Description..................................................................................13<br />
5.5.1. Level 1 – Macro Level ................................................................................................................13<br />
5.5.2. Level 2 – Overview .....................................................................................................................13<br />
5.5.3. Level 2 – Determine Catering Equipment Requirements...........................................................14<br />
5.5.4. Level 2 – Operate Inflight Service Activities ...............................................................................16<br />
5.6. Maintain Catering Equipment – <strong>Process</strong> Description ........................................................................35<br />
5.6.1. Level 1 – Macro Level ................................................................................................................35<br />
5.6.2. Level 2 – Define Maintenance & Repair Programme.................................................................35<br />
5.6.3. Level 2 – Maintain & Repair Catering Equipment ......................................................................36<br />
5.6.4. Level 2 – Manage & Track the Maintenance Performance........................................................41<br />
6. <strong>User</strong> Requirements .............................................................................................................................43<br />
6.1. Criteria used for <strong>User</strong> Requirements prioritization ............................................................................43<br />
6.2. The track & trace approach ...............................................................................................................43<br />
6.3. Structured of required data................................................................................................................45<br />
6.4. Operational user requirements ..........................................................................................................47<br />
6.5. Technical requirements .....................................................................................................................56<br />
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1. Executive Summary<br />
This document (in orange in the following picture) is the second report that is part of the <strong>IATA</strong> inflight project.<br />
It describes in details all the inflight processes where the management <strong>and</strong> the maintenance of the inflight<br />
equipment - especially trolleys - are involved as well as the management of trolley contents.<br />
Along those processes the main issues have been listed <strong>and</strong> the stakeholder needs to improve operation<br />
business activities <strong>and</strong> to limit those issues have been detailed <strong>and</strong> prioritised.<br />
Inflight Project <strong>Process</strong> Description<br />
<strong>Process</strong> Description<br />
Deliverables<br />
Identify high<br />
level potential<br />
benefits<br />
Identify issues<br />
<strong>and</strong> define<br />
needs<br />
Describe <strong>and</strong><br />
set up a trial<br />
Select<br />
Technology<br />
Evaluate with<br />
trials<br />
Detail cost &<br />
benefits<br />
analysis<br />
Develop a<br />
Recommend<br />
Practice<br />
• Initial <strong>IATA</strong> view on the potential benefits of the use of<br />
RFID in Inflight<br />
• Description of the detailed processes <strong>and</strong> main operational<br />
encountered issues<br />
• Identification <strong>and</strong> prioritization of the stakeholder needs for<br />
an RFID solution applied to inflight, peer reviewed by the<br />
inflight task force.<br />
• The elements of the user requirements to be tested in the<br />
trial, along with which party will provide what element of<br />
the trial.<br />
• The technology to be carried forward to trial based upon<br />
tests <strong>and</strong> peer opinion for the use of RFID<br />
• The results of the trial applied to the inflight processes as<br />
well as technology performance results. Mainly focused on<br />
trolleys management <strong>and</strong> maintenance with some<br />
technology tests for trolley contents.<br />
• A report on the detailed business case for RFID on<br />
catering trolleys, supported by realistic costs from the<br />
industry <strong>and</strong> returns on investment from airlines.<br />
• A new Recommended Practice to be included in future<br />
JPSC manuals<br />
High Level<br />
Business Case<br />
<strong>Process</strong><br />
<strong>Analysis</strong> <strong>and</strong><br />
<strong>User</strong><br />
Requirements<br />
Trial<br />
Requirements<br />
Technology<br />
Report<br />
Trial Results<br />
Report<br />
Detail Business<br />
Case<br />
Recommended<br />
Practice<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
2. Project Objectives & Scope<br />
2.1. History<br />
In April 2006, the first RFID workshop was held in Madrid with airlines, caterers <strong>and</strong> suppliers invited to<br />
attend in order to identify potential area of application for Automated Identification Technology within inflight<br />
services. There were 23 attendees from 21 companies in attendance: Airlines, Caterers, Government,<br />
Vendors, <strong>and</strong> Specialists who discussed the areas that were of importance to the industry.<br />
The workshop attendees were asked to list a number of industry issues. These issues were then collected<br />
into broad groups. Each issue within each group was given a nominal dollar value against the worth of<br />
solving the issues to their particular business. Therefore, an issue such as trolley maintenance may rate<br />
highly for airlines <strong>and</strong> caterers, but not at all highly for regulators.<br />
The outcome of this exercise showed that the areas that can be offer the most immediate benefits are:<br />
� Trolley Tracking<br />
� Trolley maintenance<br />
� Trolley Contents<br />
<strong>IATA</strong> then documented a high level Business Case published in October 2006. Last December, the <strong>IATA</strong><br />
Inflight RFID initiative received strong support from the Simplify the Business Board of Directors, based on<br />
this preliminary Business Case.<br />
2.2. <strong>IATA</strong> Project Objectives & Scope<br />
In January 2007 <strong>IATA</strong>, as part of <strong>IATA</strong>'s Simplifying the Business initiative, started to analyse in detail what<br />
RFID could bring to Airlines <strong>and</strong> Caterers in the management of trolleys <strong>and</strong> stowage units, their<br />
maintenance, <strong>and</strong> the management of their contents as well.<br />
<strong>IATA</strong> is now launching a process to identify user requirements to better manage these assets <strong>and</strong> needs the<br />
contribution of Airlines <strong>and</strong> Caterers to underst<strong>and</strong> requirements as thoroughly as possible. After having met<br />
several airlines <strong>and</strong> caterers individually <strong>and</strong> after having consolidated all the identified needs in one<br />
document, a Task Force will review the user requirements.<br />
Following this, next steps would include:<br />
� Identification of the best RFID technology solution to cover documented needs<br />
� Type trial with some stakeholders<br />
� Documentation of a detailed Industry Business Case<br />
� Development of Industry St<strong>and</strong>ards<br />
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2.3. Global Approach<br />
Identify<br />
Identify<br />
What What is is at at Stake<br />
Stake<br />
Description of:<br />
• environment<br />
• context & challenges<br />
• objectives & scope of<br />
the project<br />
Macro <strong>Process</strong><br />
Cartography &<br />
Stakeholder positioning<br />
Key gains identification<br />
Define<br />
Define<br />
High High Level<br />
Level<br />
<strong>User</strong> <strong>User</strong> Requirements<br />
Requirements<br />
Macro process<br />
description<br />
Identification of existing<br />
issues<br />
Identification of user<br />
requirements per<br />
stakeholder<br />
Requirements analysis &<br />
prioritization<br />
*Select *Select <strong>and</strong> <strong>and</strong> Test<br />
Test<br />
RFID RFID Technology<br />
Technology<br />
Selection of the right<br />
RFID technology<br />
solution<br />
RFID trial<br />
Write<br />
Write<br />
Business Business Case<br />
Case<br />
Trial results<br />
Cost / Benefits <strong>Analysis</strong><br />
Rollout Map<br />
*Note: the main goal is to explore potential RFID solutions that could improve the inflight catering process<br />
for the benefit of stakeholders. Other solutions may be explored in addition to RFID.<br />
2.4. Global Planning<br />
Define needs<br />
Select<br />
Technology<br />
Evaluate with<br />
Trials<br />
Write Business Detail the Business Case<br />
Case<br />
Review with Task force & update<br />
Define<br />
recommended<br />
practice<br />
Organise<br />
Define users requirements<br />
Validate with Task Force<br />
Evaluate RFID technology<br />
Validate with Task Force<br />
Identify partners, RFID suppliers<br />
Kick-off & follow-up<br />
Write key learning's<br />
Collect key elements<br />
Pre-define the RP<br />
Validate the RP (<strong>Process</strong>)<br />
Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec<br />
The Recommended Practice activities will also run in 2008. Some of the activity dates may slightly be<br />
changed. As a first step the technology will be selected for the trial <strong>and</strong> will have to suit identified needs the<br />
best way <strong>and</strong> demonstrate the benefits of the technology. As new types of RFID technology are currently<br />
under development, those solutions might be tested for environment <strong>and</strong> compatibility.<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
3. Context<br />
The typical relationships between stakeholders, which depends on the airline model, is shown in the figure<br />
below:<br />
Suppliers<br />
Suppliers<br />
(food (food / / non-food)<br />
non-food)<br />
Caterers<br />
Caterers<br />
Stakeholder Stakeholder Relationships<br />
Relationships<br />
Duty Duty Free<br />
Free<br />
Suppliers<br />
Suppliers<br />
Passengers<br />
Passengers<br />
Airlines<br />
Airlines<br />
Repair<br />
Repair<br />
Suppliers<br />
Suppliers<br />
OEM<br />
OEM<br />
Suppliers<br />
Suppliers<br />
The Airline Inflight Offering<br />
Inflight service has always been an important driver in customer relationship management to meet<br />
passenger needs <strong>and</strong> expectations.<br />
Airlines propose different offerings to passengers: traditionally, airlines have provided beverages <strong>and</strong> food<br />
as part of the ticket price, with duty free sales on international flights. However, some airlines (<strong>and</strong> in<br />
particular low-cost companies) now sell food <strong>and</strong> drinks on board. The industry is currently looking at<br />
offering passengers to pre-purchase their meals on-line. The key word here is constant evolution of the<br />
market place, which puts pressure on the underlying catering infrastructure to adapt quickly.<br />
If airlines are going to continuously improve their product offerings then everything should be done to ensure<br />
that the product delivery is achieved with minimum cost <strong>and</strong> maximum efficiency.<br />
The Role of Caterers<br />
Inflight catering remains a complex operational system, with hundreds of takeoffs <strong>and</strong> l<strong>and</strong>ings every day for<br />
different airlines, with specific products <strong>and</strong> with up to tens of thous<strong>and</strong>s of meals produced daily at large<br />
catering facilities.<br />
The business of flight catering changed in the mid-1980s as airlines began selling their flight kitchens <strong>and</strong><br />
outsourcing food production to maintain competitive service. In response caterers changed their business<br />
model <strong>and</strong> gained expertise in logistics. Following 9/11, caterers <strong>and</strong> airlines turned to food suppliers to<br />
further reduce costs <strong>and</strong> caterers became assemblers <strong>and</strong> drastically reduced their food production. The<br />
future of the catering industry will require a shift from mass production to a more retail business, focused on<br />
meeting specific passenger requirements. This will require quicker response times on the part of caterers<br />
<strong>and</strong> in particular in terms of asset management to support these new services.<br />
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The Catering Equipment<br />
The catering equipment used to transport <strong>and</strong> load inflight products such as trolleys <strong>and</strong> carriers need to be<br />
available in the right quantity, for the right aircraft, at the right time <strong>and</strong> also need to be fully serviceable.<br />
Caterers also have to face potential disruptions such as flight delays due to irregular operations <strong>and</strong> aircraft<br />
substitutions due to mechanical failure.<br />
The asset is therefore key to perform the service <strong>and</strong> caterers usually maintain reserve trolley equipment<br />
(buffer stock). Airlines must therefore carry more equipment than should be necessary to operate, which<br />
increases inventory cost.<br />
Inventory counts are not accurate, often done manually, <strong>and</strong> it is difficult to identify precisely where trolleys<br />
are worldwide. Trolleys go missing <strong>and</strong> need to be replaced; it can also be necessary to truck trolleys<br />
between kitchens to deal with equipment unbalances.<br />
Given this context, the need for a technology that can help overcome those main issues as well as rise to<br />
new challenges is great.<br />
Global Environment<br />
Although, both caterers <strong>and</strong> airlines try to differentiate themselves to grow their business, many of the<br />
behind-the-scene processes are similar.<br />
This offers the possibility to look at new technology in the context of cost-sharing business models to lighten<br />
individual costs <strong>and</strong> afford the optimal solution through the development of Industry st<strong>and</strong>ards.<br />
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4. <strong>Process</strong> Cartography<br />
4.1. Objectives of the <strong>Process</strong> Description Approach<br />
For this project the process description approach has been chosen:<br />
� To provide the stakeholders with a common <strong>and</strong> shared view of the inflight activity<br />
� To free ourselves from the bounds of any organisation (cross-functional oriented)<br />
� To identify step by step all the main issues <strong>and</strong> impacts<br />
� To identify needs / solution to improve performance of the processes<br />
� To identify what needs to be measured for a better<br />
performance management control<br />
� To evaluate potential benefits <strong>and</strong> value added<br />
4.2. Macro <strong>Process</strong> Cartography<br />
The following identified processes are mainly focused on the Airline inflight point of view. The macro process<br />
cartography is focused on inflight needs. All the identified processes will not be detailed, or some will be<br />
more detailed than others, as the objective of this analysis is to identify all the potential needs covered by<br />
the use of an Automated Identification<br />
technology to improve the inflight supply chain, reinforced by an<br />
Information<br />
System solution.<br />
Operational processes<br />
The operational processes contribute directly to the realisation of the service. It mainly regroups the<br />
operating inflight activities.<br />
Support processes<br />
They contribute as a support of the operational<br />
processes<br />
Performance management processes<br />
They contribute to improve service <strong>and</strong> to reach the<br />
company strategic objectives. They allow adjusting <strong>and</strong><br />
following up the coherence of existing processes.<br />
Define Define <strong>and</strong> <strong>and</strong> Implement Implement the<br />
the<br />
Marketing Marketing & & Sales Sales Strategy<br />
Strategy<br />
Manage<br />
Manage<br />
Catering Catering Equipment Equipment Asset<br />
Asset<br />
In In Scope<br />
Scope<br />
Out Out of of Scope<br />
Scope<br />
Management process<br />
Operational process<br />
Support process<br />
Lead, Lead, Measure, Measure, Analyse, Analyse, Report<br />
Report<br />
Procure Procure Catering Catering Equipment<br />
Equipment<br />
Provide Provide Inflight Inflight Service<br />
Service<br />
Maintain Maintain & & Repair Repair Catering Catering Equipment<br />
Equipment<br />
Perform Perform Caterer Caterer Contract Contract Management<br />
Management<br />
Perform Perform Duty Duty Free Free Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
Perform Perform Repair Repair Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
Perform Perform OEM OEM Supplier Supplier Contract<br />
Contract<br />
Management<br />
Management<br />
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5. <strong>Process</strong> Description<br />
5.1. Introduction<br />
For each macro process, a detailed table provides the following information:<br />
� <strong>Process</strong> description: a description of the process into activities, including location of the activity<br />
as well as acting stakeholder<br />
� Related documents: describes the list of document(s) (input <strong>and</strong> output) involved along the<br />
process<br />
� Comments: a list of comments to underst<strong>and</strong> the process in further details<br />
� Questions: a list of questions to clarify process, rules or any other relevant point<br />
� Main issues: identification of the main issues <strong>and</strong> impacts in terms of performance (delay,<br />
quality, visibility…) <strong>and</strong> cost<br />
� Needs: description of the user requirements to improve inflight catering<br />
� Added value: description of the potential added value achieved by finding ways to meet identified<br />
needs<br />
� Current key indicators<br />
<strong>and</strong> Identification of additional key indicators will enable performance<br />
measurement<br />
� Current IT Supports: existing IT solution (Out of scope for the moment)<br />
� Required data description: list of data to track <strong>and</strong> trace along the chain<br />
� Constraints to be taken into account: identification of all constraints to be taken into account<br />
before building solution.<br />
5.2. Define <strong>and</strong> Implement the Marketing & Sales Strategy – <strong>Process</strong> Description<br />
Define Define <strong>and</strong> <strong>and</strong> Implement Implement the the Marketing Marketing & & Sales Sales strategy<br />
strategy<br />
Analyse Global<br />
Market &<br />
Competition<br />
Update<br />
Positioning<br />
Update<br />
Service<br />
Offerings<br />
Manage<br />
Service<br />
Offerings<br />
• Add / Delete routes<br />
• Update route frequencies<br />
• Modify service offerings<br />
• Re-allocate aircraft <strong>and</strong> catering<br />
equipment<br />
• Adjust supplier contracts<br />
• Buy new aircraft <strong>and</strong> new<br />
catering equipment<br />
There is no need to describe in detail this process. This process allows the user to determine Catering<br />
Equipment needs following the addition / deletion of routes, the adjustment of frequencies on existing<br />
routes, as well as the modification of service offerings.<br />
The need for new Catering Equipment will be fulfilled by purchasing equipment, covered by the ‘’Procure<br />
Catering Equipment’’ process.<br />
When<br />
equipment is purchased it becomes<br />
part of the asset to be managed. This is covered in the ‘’Manage<br />
Catering<br />
Equipment Asset’’ process.<br />
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5.3. Manage Catering Equipment Asset – <strong>Process</strong> Description<br />
Existing<br />
Target<br />
Analyse Life<br />
Cycle Statistics<br />
Manage Manage Catering Catering Equipment Equipment Asset<br />
Asset<br />
• Repair Equipment when Broken<br />
• Replace Condemned Equipment<br />
• Prevent Equipment Breakable through<br />
Preventive Maintenance Programme<br />
• Plan Equipment Retirement<br />
5.4. Procure Catering Equipment – <strong>Process</strong> Description<br />
Manage Procurement<br />
Contracts & Request<br />
Quotation<br />
Plan<br />
Shipment<br />
Allocation<br />
Procure Procure Catering Catering Equipment<br />
Equipment<br />
Purchase<br />
Catering<br />
Equipment<br />
Receive<br />
Catering<br />
Equipment<br />
Plan<br />
Replacement<br />
Monitor<br />
Shipment<br />
Allocation<br />
Monitor <strong>and</strong><br />
Manage Supplier<br />
Contracts<br />
There is no need to develop this process at that stage of the study. On the other h<strong>and</strong> it is important to keep<br />
in mind that this process is linked from the operational point of view to the processes ‘’Provide Inflight<br />
Service’’ <strong>and</strong> ‘’Manage Logistics’’.<br />
When buying catering equipment, a chipset (i.e. the quantity of trolleys required to fill all aircraft galley<br />
positions) is used, three to five chipsets are purchased with the aircraft. In addition, once a year, a certain<br />
quantity of trolleys is purchased to replace those condemned during the year.<br />
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5.5. Provide Inflight Service – <strong>Process</strong> Description<br />
5.5.1. Level 1 – Macro Level<br />
Plan Inflight Service<br />
Operations<br />
5.5.2. Level 2 – Overview<br />
Determine Catering Equipment Requirements<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Measure, Analyse <strong>and</strong> Improve<br />
Provide Provide Inflight Inflight Service<br />
Service<br />
Operate<br />
Inflight Service Activities<br />
Plan Inflight Service Operations<br />
Operate Inflight Service Activities<br />
Manage <strong>and</strong> Track<br />
Manage & Track<br />
Pre-flight In-flight Post-flight<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
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Store<br />
Food<br />
Trolleys
5.5.3. Level 2 – Determine Catering Equipment Requirements<br />
Plan Inflight Service Operations<br />
Determine Catering Equipment Requirements<br />
Determine Catering Equipment Requirements<br />
Description Physical Area Stakeholders<br />
1. Issue monthly Flight Provisioning Plan by station<br />
to Caterers (flight number, origin, destination,<br />
departure time, days of week, aircraft type, meal<br />
code by class of service, bar code, duty free code,<br />
poly bag loading (i.e. items boarded outside trolleys<br />
<strong>and</strong> carriers))<br />
HQ Airline<br />
2. Calculate Catering Equipment allocation by<br />
station, by type of equipment, to support busiest<br />
day of the week during the month<br />
HQ Airline<br />
3. Communicate to Caterers revisions to the<br />
Catering Equipment Allotment Plan<br />
HQ Airline<br />
4. Conduct equipment inventory / advise Airline of All parts of the Catering Caterer<br />
current equipment inventory <strong>and</strong> of equipment<br />
requirements to meet new allotment plan<br />
Facility<br />
5. Redistribute equipment amongst stations, when<br />
appropriate, on a monthly basis<br />
Related documents<br />
� Flight Provisioning Plan<br />
� Catering Equipment Allotment Plan<br />
Equipment Store Caterer<br />
� Fax-form may be used for equipment inventory reporting, or e-mail<br />
Comments<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
� Usually each Catering Facility asks for more equipment then it really needs to keep a reserve<br />
(buffer<br />
stock).<br />
� Airlines have little control over their trolleys,<br />
carriers<br />
<strong>and</strong> other equipment.<br />
There is no<br />
information regarding:<br />
� Age of trolleys,<br />
� Number <strong>and</strong> types of trolleys in the fleet,<br />
� Data needed for future requirements,<br />
� Flow of equipment (on aircraft, at Catering<br />
Facilities, at Equipment Stores, at Repair Facilities, at<br />
Bonded Facilities, on transport).<br />
Therefore:<br />
� Trolleys <strong>and</strong> equipment treated as cost, not as inventory<br />
(as assets, leased equipment, etc.)<br />
� Life cycle cost analysis not possible<br />
� Warranty <strong>and</strong> modification work not possible<br />
� Equipment procurement not supported (planning difficult, specification input,<br />
etc.).<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� Airlines often do not take into account<br />
operational peaks <strong>and</strong> valleys during the<br />
day in the calculation of equipment<br />
allocation<br />
� Caterers perform equipment inventories<br />
manually<br />
� Redistribution of equipment amongst<br />
stations is necessary to ensure<br />
operations but this cost is not measured<br />
or controlled<br />
� Caterers usually keep a buffer stock of<br />
trolleys, carriers <strong>and</strong> other equipment,<br />
which is costly for the airlines (overstock)<br />
� Inventory may include errors <strong>and</strong> is costly<br />
for caterers (labour intensive)<br />
� Uncontrolled cost burden<br />
Needs Added value<br />
� Automate trolley inventory control<br />
� Know in real time where all trolleys are<br />
<strong>and</strong> in which quantity<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
� Internet-based communication for<br />
inventory reporting (depends on Airline /<br />
Caterer collaborative level achieved)<br />
Constraints to be taken into account<br />
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5.5.4. Level 2 – Operate Inflight Service Activities<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Build Trolleys<br />
Operate Inflight Service Activities<br />
Pre-flight In-flight Post-flight<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Ensure Daily Catering Equipment Requirements<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload<br />
Receive<br />
Trolleys<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Ensure that for a particular flight the required<br />
quantity of equipment is available – one day before<br />
flight<br />
Equipment Store Caterer<br />
2 When missing equipment, use buffer stock<br />
Related documents<br />
Equipment Store Caterer<br />
Comments<br />
� Daily check of equipment quantities is done manually <strong>and</strong> is time consuming.<br />
� Airlines have little control over their trolleys, carriers <strong>and</strong> other equipment.<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� In practice, it seems the inventory<br />
control is not performed, especially<br />
when Catering Facility serves lots of<br />
different airline customers with daily<br />
flights<br />
Needs Added value<br />
� Calculate automatically the required<br />
number of trolleys on a daily basis by<br />
type, by Airline<br />
� Simulate / plan / control<br />
real trolley stock<br />
by type, by Airline<br />
� Automate trolley inventory control<br />
Inspect<br />
Trolleys<br />
Inspect<br />
Trolleys<br />
� Difficulty to get visibility on real equipment<br />
needs<br />
� Reduce over stock to an optimized level<br />
(cost savings)<br />
� Reduce labour costs<br />
� Know in real time what<br />
each Catering<br />
Facility has in stock<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
� Internet-based communication for<br />
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Store<br />
Food<br />
Trolleys<br />
Store<br />
Food<br />
Trolleys
inventory reporting (depends on Airline /<br />
Caterer collaborative level achieved)<br />
Constraints to be taken into account<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Build Trolleys<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Pick up Airline X serviceable food trolleys from<br />
Equipment Store by type for a particular<br />
flight<br />
Equipment Store Caterer<br />
2. Prepare <strong>and</strong> print Flight Labels Food Prep/Commissary Caterer<br />
3. Attach correct Flight Label to proper trolley Food Prep/Commissary Caterer<br />
4. Build trolleys with galley equipment Food Preparation Caterer<br />
5. Build trolleys with TSU + food Food Preparation Caterer<br />
6. Build trolleys with dry food Commissary Caterer<br />
7. Re-build trolleys with bar Bonded Facility Caterer<br />
8. Re-build trolleys with duty free Bonded Facility Caterer/Duty<br />
Free<br />
Supplier<br />
9. Identify <strong>and</strong> attach U/S Tag on U/S trolleys Food Prep/Commissary<br />
Caterer/Duty<br />
Free<br />
/Bonded Facility Supplier<br />
10.Ship U/S trolleys back to Equipment Store for Food Prep/Commissary<br />
Caterer/Duty<br />
Free<br />
eventual shipment to Repair Facility<br />
/Bonded Facility Supplier<br />
11. Prepare Customs Docs for bar / duty free Bonded Facility Caterer/Duty<br />
Free<br />
Supplier<br />
12. Note trolley number <strong>and</strong>/or seal number on Bonded Facility Caterer/Duty<br />
Free<br />
Customs Docs<br />
Supplier<br />
13. Prepare Catering Manifest<br />
Related documents<br />
Food Prep/Commissary Caterer<br />
� Flight Labels show flight number / date / galley position / trolley content.<br />
� Customs Docs are government requirements.<br />
� Numbered seals.<br />
� U/S Tags.<br />
� Catering Manifest.<br />
Comments<br />
� Through-away RFID tags for meals, bar items <strong>and</strong> duty free items.<br />
� This will involve manufacturers<br />
of bar items <strong>and</strong> duty free items.<br />
Questions<br />
� RFID embedded flight labels?<br />
Main issues Impacts / Measurable information to share<br />
� Although most Catering Facilities use<br />
software to prepare<br />
Flight Labels, these<br />
still need to be printed <strong>and</strong> placed on the<br />
� Labour intensive. Risk of error<br />
proper trolley<br />
� Customs Docs must be prepared, most<br />
of the time manually<br />
� Labour intensive. Risk of error<br />
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Store<br />
Food<br />
Trolleys
� Identifying trolley number <strong>and</strong>/or seal<br />
number on Customs Docs is a manual<br />
process at most<br />
Catering Facilities<br />
� Labour intensive. Risk of error<br />
• Identified U/S trolleys are<br />
not usually sent back to<br />
Equipment Store <strong>and</strong> will be<br />
loaded onto truck <strong>and</strong><br />
aircraft, since it is estimated<br />
too late in the process<br />
• Impacts<br />
onboard quality of<br />
service <strong>and</strong> irritates Cabin<br />
Crew<br />
Needs Added value<br />
� Automatically assign trolley <strong>and</strong> its<br />
contents (number<br />
of meals, special<br />
meals; duty free <strong>and</strong> bar items) to a flight<br />
� Cost savings. Increase process reliability<br />
number/date<br />
� Automatically prepare Customs Docs<br />
� Automatically identify U/S trolleys<br />
� Automatically link trolley, its contents<br />
� Cost savings. Increase process reliability<br />
� Avoid loading U/S trolleys<br />
� Cost savings. Increase process reliability<br />
<strong>and</strong> seal number<br />
used<br />
to Customs Docs<br />
� Automatically prepare <strong>and</strong> update<br />
Catering Manifest<br />
� Cost savings. Increase process<br />
reliability<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Software to prepare <strong>and</strong> print Flight Labels. � Type of contents<br />
Constraints to be taken into account<br />
Food<br />
Preparation area may be hot/cold.<br />
Risk of liquids.<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trol leys<br />
to Catere r<br />
Re-build Duty Free Trolleys<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Unseal <strong>and</strong> unlock duty free trolley Bonded Facility Duty Free<br />
Supplier/Caterer<br />
2. Verify the seal number by using the h<strong>and</strong>held Bonded Facility Duty Free<br />
selling tool (if applicable) or on Customs Docs<br />
Supplier/Caterer<br />
3. Download sold items data from the h<strong>and</strong>held Bonded Facility Duty Free<br />
selling tool onto the database<br />
Supplier/Caterer<br />
4. Verify duty free trolley’s contents (manually) Bonded Facility Duty Free<br />
Supplier/Caterer<br />
5. Re-build duty free trolley based on Airline Bonded Facility Duty Free<br />
specifications<br />
Supplier/Caterer<br />
6. Write seal number on Customs Docs <strong>and</strong> key Bonded Facility Duty Free<br />
the seal number in the h<strong>and</strong>held selling tool (if<br />
applicable)<br />
Supplier/Caterer<br />
Inspect<br />
Trolleys<br />
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Store<br />
Food<br />
Trolleys
7. Fill a ‘’Loading / Update Contents’’ document Bonded Facility Duty Free<br />
Supplier/Caterer<br />
8. Put the h<strong>and</strong>held selling tool in duty free trolley Bonded Facility Duty<br />
Free<br />
(if applicable) <strong>and</strong> lock <strong>and</strong> seal duty free trolley<br />
Supplier/Caterer<br />
Related documents<br />
� Customs Docs<br />
� Loading / Update Contents<br />
Comments<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� Verification of duty free trolley’s contents<br />
is done manually <strong>and</strong> sometimes the<br />
inventory contains counting errors.<br />
� Labour intensive.<br />
� Compliance with Airline specifications<br />
should really be done after duty free<br />
trolley is locked <strong>and</strong> sealed.<br />
� Impacts accounting <strong>and</strong> billing directly. It<br />
also can impact relationship with the<br />
Airline.<br />
Needs Added value<br />
� To verify duty free trolley inventory<br />
automatically.<br />
� Labour savings. Reduce risk of error.<br />
� To automatically<br />
confirm re-built duty<br />
free inventory against Airline<br />
specifications.<br />
� Increase product compliance.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
Ensure Daily Build Trolleys<br />
Move<br />
Ensure Daily Build Trolleys<br />
Move<br />
Load<br />
Trolleys<br />
Catering<br />
Trolleys<br />
Equipment<br />
Return Duty to<br />
Equipment Re-build Return Duty to<br />
onto<br />
Requirements Duty Free Free Trolleys Staging<br />
Requirements Duty Free Free Trolleys Staging<br />
Truc ks<br />
Trolleys to Caterer Area<br />
Return Duty Free Trolleys to Caterer Facility<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Assemble built duty free trolleys from Airline X<br />
for shipment to Caterer Facility Y<br />
Outbound dock Duty Free Supplier<br />
2. Load onto truck for delivery to Caterer Facility Outbound dock Duty Free Supplier<br />
3. Drive truck to Caterer Facility Road Duty Free Supplier<br />
4. Unload duty free trolleys from truck Inbound dock Duty Free Supplier<br />
5. Sign transfer of responsibility document Inbound dock Duty<br />
Free<br />
Supplier/Caterer<br />
Inspect<br />
Trolleys<br />
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Store<br />
Food<br />
Trolleys
6. Transfer duty free trolleys to Secure Room Secure Room Caterer<br />
Related documents<br />
� Transfer of responsibility document<br />
� Invoice<br />
Comments<br />
� Duty Free Supplier may h<strong>and</strong>le several airlines using different caterers.<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� Some trolleys may be missing during<br />
loading process (not all picked-up)<br />
� Impacts<br />
the process time delivery<br />
� Trolleys not put in the right truck<br />
� Impacts the process time delivery<br />
Needs Added value<br />
� Identify trolleys leaving the Bonded<br />
� We know what goes out of the Bonded<br />
Facility<br />
Facility (real time inventory<br />
control)<br />
� Ensure all trolleys<br />
are picked-up <strong>and</strong> the<br />
right ones / Facilitate sorting<br />
� Visibility <strong>and</strong> compliance with service /<br />
order<br />
� Timestamp to indicate when duty free<br />
cycle end.<br />
� Manage turnaround time<br />
Current Key indicators Request for further key indicators<br />
� Turnaround time<br />
Current IT Support Required data description<br />
� End duty free cycle<br />
Constraints to be taken into account<br />
� Inbound <strong>and</strong> Outbound docks are<br />
opened to outdoor conditions (i.e. –40c<br />
to +40c, 0% to 100% humidity,<br />
with sun,<br />
snow, rain, etc.)<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc<br />
� Trolleys are banged around.<br />
� High volumes.<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Build Trolleys<br />
Move<br />
Clean Food<br />
Load Deliver<br />
Trolleys<br />
Operate<br />
Trolleys<br />
Trolleys Trolleys<br />
Offload Rec eive<br />
Re-build Return Duty to<br />
on<br />
onto to<br />
Tr olleys Trol leys Ship Duty<br />
Duty Free Free Trolleys Staging<br />
Board<br />
Trucks Aircraft<br />
Free Trolleys<br />
Trolleys to Caterer Area<br />
to Du ty Free<br />
Move Trolleys to Staging Area<br />
Description Physical Area Stakeholders<br />
1. Move built trolleys into chillers Staging - Chillers Caterer<br />
Inspect<br />
Trolleys<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
2. Move built trolleys into ambient temperature area Staging - Ambient Caterer<br />
3. Prepare oven racks <strong>and</strong> entrées (frozen meals) Staging Caterer - Dispatcher<br />
4. Verify content (specs 100%), check Flight<br />
Labels; count the equipment <strong>and</strong> any poly bags<br />
5. Complete security check based on local<br />
regulations, <strong>and</strong> food safety check (temperature<br />
probe)<br />
6. Seal trolleys <strong>and</strong> note seal numbers on the<br />
Catering Manifest (only duty free <strong>and</strong> bar)<br />
7. Sign the Security Declaration Form (specifying<br />
there is no prohibited items in the catering)<br />
Related documents<br />
� Security<br />
Declaration Form<br />
� Catering Manifest<br />
Comments<br />
Questions<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Main issues Impacts / Measurable information to share<br />
� If a food trolley is not placed in the right<br />
area, the cold chain may be broken<br />
� Serious food safety breach<br />
� Bar trolley is not placed in the right area<br />
(for instance white wine in chillers)<br />
� Decreased<br />
quality<br />
� The service delivery team does not<br />
verify all the trolleys. Even if verified,<br />
errors may occur.<br />
� Labour intensive. Items may be missing<br />
from trolley<br />
Needs Added value<br />
� Trigger automatically a warning before<br />
the cold chain is<br />
broken <strong>and</strong> save<br />
� Cost savings. Increased food safety<br />
contents<br />
� Trigger automatically<br />
a warning when a<br />
� Keep quality of products<br />
trolley does not go to the right area<br />
� Automate trolley content verification.<br />
� Cost savings. Increase process reliability<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
� Temperature may be from –40c to 40c.<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� High volumes.<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Prepare <strong>and</strong> Load Trolleys onto Trucks<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Rec eive<br />
T rolleys Trol leys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Tr olleys<br />
Description Physical Area Stakeholders<br />
1. Assemble Airline X trolleys for a given flight Staging Caterer - Driver / Loader<br />
2. Move trolleys to the Outbound Dock Outbound Dock Caterer - Driver / Loader<br />
3. Conduct security check of trucks (prior to loading<br />
must ensure there is no prohibited items inside<br />
the<br />
truck)<br />
Outbound Dock Caterer - Driver<br />
4. Segregate by galley as per aircraft type <strong>and</strong><br />
destination<br />
Outbound Dock Caterer<br />
- Driver / Loader<br />
5. Take<br />
Catering Manifest, check trolleys <strong>and</strong> verify<br />
seals<br />
Outbound Dock Caterer - Driver<br />
6. Load trolleys into trucks Truck Caterer - Driver / Loader<br />
7. Seal the trucks Truck Caterer - Driver<br />
8. Complete Security Documentation Form Truck Caterer - Dispatcher<br />
9. Drive to appropriate aircraft for the flight Tarmac Caterer - Driver<br />
Related documents<br />
� 1. For bar <strong>and</strong> duty free, this is done from Commissary / Bonded Facility / Secure Room<br />
� Catering<br />
Manifest<br />
� Security Documentation Form (Sealing of the vehicle): 2 copies are given to the Driver, one for<br />
the airport security who uses it to check the seal number on the truck <strong>and</strong> the second one kept<br />
by the Driver; one is also kept by the Dispatcher<br />
Comments<br />
� The Dispatcher in the previous activity<br />
who checks <strong>and</strong> counts trolleys regarding requirements<br />
fills the Manifest <strong>and</strong> then the Driver or Loader counts<br />
<strong>and</strong> checks the Manifest.<br />
Questions<br />
� Readers on the trucks?<br />
Main issues Impacts / Measurable information to share<br />
� Some trolleys may be missing during<br />
loading process (not all picked-up)<br />
� Impacts the process time delivery<br />
� Trolleys not put in the right trucks<br />
� Impacts the process time delivery<br />
� Trolley temperature checking<br />
is required<br />
but only done r<strong>and</strong>omly<br />
� Risk of breaking the cold chain<br />
Needs Added value<br />
� Identify trolleys leaving the Catering<br />
� We know what goes out the kitchen (real<br />
Facility<br />
time inventory control)<br />
� Ensure all trolleys are picked-up <strong>and</strong> the � Visibility <strong>and</strong> compliance with service /<br />
right ones / Facilitate sorting<br />
order<br />
� Record temperature information from<br />
each trolley <strong>and</strong> trigger warning if the<br />
cold chain is broken<br />
� Cost savings. Increased food safety<br />
www.iata.org/stbsupportportal 22 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Tr olleys
Current Key indicators Request for further key indicators<br />
� Count leaving trolleys<br />
Current IT Support Required data description<br />
Constraints to be taken into account Event<br />
� Outbound Dock is opened to outdoor<br />
conditions (i.e. –40c to +40c, 0% to<br />
100% humidity, with sun, snow, rain,<br />
etc.)<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc<br />
� Trolleys are banged around.<br />
• Risk of liquid spills.<br />
• High volumes.<br />
Move<br />
Ensure Daily Build Trolleys<br />
Load<br />
Trolleys<br />
Catering<br />
Trolleys<br />
Equipment<br />
Return Duty to<br />
Equipment Re-build Return Duty to<br />
onto<br />
Requirements Duty Free Free Trolleys Staging<br />
Requirements Duty Free Free Trolleys Staging<br />
Tr ucks<br />
Trolleys to Caterer Area<br />
Deliver Trolleys to Aircraft<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Re ceive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolle ys<br />
to Duty Fre e<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Place each trolley into proper galley position Aircraft Caterer<br />
2. Verify catering plan <strong>and</strong> Catering Manifest Aircraft Caterer <strong>and</strong> Senior Crew<br />
Member<br />
3. Check seal numbers<br />
Aircraft Cabin Crew<br />
4. Obtain crew signature for catering (on the<br />
Catering<br />
Manifest)<br />
Aircraft Caterer<br />
5. Check the number of meals vs. PAX count,<br />
special meals<br />
vs. PAX orders <strong>and</strong> crew meals<br />
Aircraft<br />
Cabin Crew<br />
6. Check the final pax loading figures <strong>and</strong> adjust<br />
meal supply as necessary plus other supplies<br />
(done half an hour<br />
prior to door closing)<br />
Aircraft Caterer<br />
7. Order last minute meals + critical other stuff<br />
Related documents<br />
� Catering Manifest<br />
Comments<br />
At the gate, truck, at<br />
airport<br />
Cabin Crew<br />
� Through-away RFID tags for meals, bar items<br />
<strong>and</strong> duty free items.<br />
� This will involve manufacturers of bar items<br />
<strong>and</strong> duty free items.<br />
Questions<br />
� Readers on aircraft?<br />
Main issues Impacts / Measurable information to share<br />
� Bar & duty free items are not checked � Items may be missing for service.<br />
www.iata.org/stbsupportportal 23 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
(due to customs restrictions)<br />
� Verification by Caterer of trolley loading � Risk of error may affect inflight service<br />
against catering plan is usually done<br />
only on long haul flights.<br />
later on.<br />
� Cabin Crew sign Caterer Manifest but<br />
have no time to verify that all items listed<br />
have actually been delivered. Usually<br />
Cabin Crew only has time to check that<br />
all meals have been delivered.<br />
� Risk of invoicing errors.<br />
� Last-minute<br />
� Items may be missing<br />
for inflight service<br />
ordering is not<br />
necessarily<br />
available on all<br />
flights.<br />
later on.<br />
Needs Added value<br />
� Automate meal counting process by<br />
� Eliminate Cabin Crew errors in counting<br />
applying throw-away RFID tags on each<br />
meals against time pressure. Improve<br />
meal during food preparation.<br />
inflight service. Reduce risk of invoicing<br />
� Allow galley check by acquiring<br />
bar<br />
items <strong>and</strong> duty free items with throw-<br />
errors.<br />
� Improve inflight service. Reduce risk of<br />
away RFID tags already applied.<br />
invoicing errors.<br />
� Trigger automatically a warning<br />
before<br />
the cold chain is broken<br />
<strong>and</strong> save<br />
contents.<br />
� Cost savings. Increased food safety.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
� Ramp is opened to outdoor conditions<br />
(i.e. –40c to +40c, 0% to 100% humidity,<br />
with sun, snow, rain, etc.).<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� Trolleys are banged around.<br />
� Risk of liquid spills.<br />
www.iata.org/stbsupportportal 24 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Operate Onboard Aircraft<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Unlock the trolleys <strong>and</strong> remove the seals Aircraft Airline - Senior Cabin<br />
Crew<br />
2. Check contents for completeness Aircraft Airline – Cabin Crew<br />
3. Serve the passengers Aircraft Airline – Cabin Crew<br />
4. Sell duty free items to passengers Aircraft Airline – Cabin Crew<br />
5. Use the h<strong>and</strong>held selling tool to record sold duty<br />
free items<br />
Aircraft Airline – Cabin Crew<br />
6. Fill out Customs docs <strong>and</strong> Sales Report for duty<br />
free items<br />
Aircraft Airline – Cabin Crew<br />
7. Print twice the inventory from the h<strong>and</strong>held Aircraft Airline - Senior Cabin<br />
selling tool (sold items <strong>and</strong> remaining contents)<br />
8. One printed inventory report is left in the duty<br />
free trolley, while the second one is kept by the<br />
Senior Cabin Crew<br />
9. Input seal number into the h<strong>and</strong>held selling tool,<br />
as well as on Customs docs<br />
10. Put the h<strong>and</strong>held selling tool into the duty free<br />
trolley <strong>and</strong> lock <strong>and</strong> seal the trolley<br />
11. Add another specific seal with Senior Crew<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Cabin number<br />
Crew<br />
12. Identify <strong>and</strong> attach U/S Tag on U/S trolleys Aircraft Airline – Cabin Crew<br />
13. Stow trolleys for l<strong>and</strong>ing Aircraft Airline – Cabin Crew<br />
Related documents<br />
� U/S Tags show what is defective on trolley (brake, wheel, lock, magnet, appearance, etc.)<br />
� Customs Docs<br />
� Sales Report<br />
� Airlines may also sell bar <strong>and</strong> meals.<br />
Comments<br />
Questions<br />
� Are crews encouraged to report faulty equipment?<br />
Main issues Impacts / Measurable information to share<br />
� Cabin Crew can make errors in counting<br />
items sold.<br />
� Lack of visibility on true sales.<br />
� Shrinkage of items does occur.<br />
� Increased cost of sales.<br />
� Cabin Crew are reluctant to tag U/S<br />
trolleys as they have no confidence that<br />
this tagging will actually<br />
result in the<br />
trolley being fixed.<br />
� Unsafe practice that leads to trolleys being<br />
used again for operations before being<br />
repaired (perhaps many times).<br />
www.iata.org/stbsupportportal 25 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
Needs Added<br />
value<br />
� Know exactly in which trolley(s) specific<br />
meals are loaded <strong>and</strong> for whom<br />
� Improve service<br />
�<br />
Ensure that U/S ID can only be<br />
cancelled by Maintenance staff.<br />
Constraints to be taken into account<br />
� Ramp is opened to outdoor conditions<br />
www.iata.org/stbsupportportal 26 <strong>IATA</strong> Simplifying the Business<br />
�<br />
Ensure U/S trolleys are not used for<br />
operations again prior to being<br />
repaired.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
� Cabin pressurisation cycles<br />
� Risk of liquid spills (hot, cold, sticky)<br />
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Offload Trolleys from Aircraft<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Offload trolleys from aircraft Aircraft Caterer<br />
2. Drive trucks to Catering Facility Tarmac Caterer<br />
Related documents<br />
Comments<br />
� Customs do not require to seal trucks as long as the bar <strong>and</strong> duty free trolleys are sealed<br />
Questions<br />
� Should RFID readers be installed in trucks?<br />
� Should RFID readers be installed at aircraft<br />
doors?<br />
Main issues Impacts / Measurable information to share<br />
� Damage of equipment during transport � Costly<br />
repairs<br />
Needs Added value<br />
� Track where <strong>and</strong> how many times<br />
trolleys are identified as damaged<br />
� Plan maintenance requirements<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Inspect<br />
Trolleys<br />
Store<br />
Food<br />
Trolleys
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
(i.e. –40c to +40c, 0% to 100% humidity,<br />
with sun, snow,<br />
rain, etc.).<br />
• Lots of metal around.<br />
• Lots of radio frequencies<br />
(walkie-talkies, etc.).<br />
• Trolleys are banged around.<br />
• Risk of liquid spills.<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Receive Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Empty the trucks Inbound dock Caterer<br />
2. Split food trolleys <strong>and</strong> non-food trolleys Inbound dock Caterer<br />
3. Empty food trolleys <strong>and</strong> remove Flight Labels Receiving Caterer<br />
4. Send food trolleys to cleaning area Receiving Caterer<br />
5. Send non-food trolleys to Commissary/Bonded<br />
Facility<br />
Related documents<br />
Receiving Caterer<br />
� Flight Labels, put on when trolleys were dispatched, are removed prior to cleaning.<br />
Comments<br />
� This is where most trolley damage occurs.<br />
Inspect<br />
Trolleys<br />
Questions<br />
� How many doors are used on inbound dock? Depends on catering size: will need<br />
a survey<br />
� Which door(s) are used to receive trolleys coming back from Repair Facility, Duty<br />
Free Supplier<br />
or being delivered from airline store? Depends on caterers<br />
� Should RFID readers be installed in the trucks <strong>and</strong> at all<br />
Inbound Dock doors?<br />
Current Main issues Impacts / Measurable information to share<br />
� Blank U/S Tags need to be available on<br />
board each aircraft <strong>and</strong> at all Caterer<br />
� Paper process is costly to manage.<br />
�<br />
Facilities.<br />
U/S Tags are usually not completed<br />
properly by Cabin Crew or Caterer staff<br />
<strong>and</strong> are not really used by Maintenance<br />
staff. Maintenance<br />
staff usually inspects<br />
the trolley <strong>and</strong> carry out necessary<br />
repairs, regardless of what the U/S tag<br />
says.<br />
� Wasted resources spent on completing<br />
U/S Tags when info is not really used.<br />
� U/S trolleys are often emptied first, along<br />
� Sub-optimal process since U/S trolleys<br />
with serviceable trolleys, before being<br />
may be sent to the cleaning area at times<br />
segregated. Since U/S Tags are<br />
when serviceable ones may be required<br />
attached to trolley doors <strong>and</strong> since<br />
for operations. U/S Tags may also be<br />
www.iata.org/stbsupportportal 27 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
trolley doors were opened to empty<br />
them, Caterer staff often do not notice<br />
U/S Tags <strong>and</strong> send U/S trolleys to the<br />
cleaning area along<br />
with serviceable<br />
ones.<br />
� Sometimes U/S trolleys are sent to the<br />
Repair Facility prior to being emptied<br />
<strong>and</strong>/or cleaned.<br />
� Airline operations present peaks <strong>and</strong><br />
valleys which means that trolleys also<br />
come in with peaks <strong>and</strong> valleys during<br />
the day.<br />
� Most airlines do not know how many<br />
cycles each trolley has gone through.<br />
� Caterer staff do not keep track on<br />
received trolleys,<br />
even manually<br />
accidentally removed during this process,<br />
which means that U/S trolleys may be<br />
used for operations again prior to being<br />
repaired.<br />
� Additional costs incurred to ship back U/S<br />
trolleys to the Caterer Facility to be<br />
emptied <strong>and</strong>/or cleaned.<br />
� Trolleys must wait in line to be emptied<br />
<strong>and</strong> cleaned. Temporary overstock also<br />
puts pressure on available<br />
space.<br />
� Most airlines have not implemented a<br />
Preventive Maintenance Programme<br />
(PMP) for their trolleys.<br />
� No inventory control.<br />
Needs Added value<br />
� Remove paper process for U/S trolley<br />
identification.<br />
� Cost savings. Increase process reliability.<br />
� Remove requirement to show what<br />
is<br />
broken on U/S ID.<br />
� Increase efficiency<br />
� Allow for automated detection of U/S<br />
trolleys at Inbound Dock <strong>and</strong><br />
ensure that<br />
U/S ID can only be cancelled by<br />
Maintenance staff.<br />
� Allow for automated inventory control.<br />
� Automatically keep track of how many<br />
U/S trolleys are received.<br />
� Facilitate segregation. Ensure U/S trolleys<br />
are not used for operations again prior to<br />
being repaired.<br />
� Know how many trolleys<br />
come into<br />
Caterer Facility (by Airline <strong>and</strong> by type).<br />
� Improve trolley repair workload planning.<br />
Current key indicators Requ est for further key indicators<br />
� Time to turnaround<br />
� Type of trolley (half<br />
size, full size)<br />
� Quantity by type<br />
of trolleys <strong>and</strong> for each<br />
area<br />
� Age of trolley<br />
Current IT Support Required data description<br />
� Serial number<br />
� Part number<br />
� Its st<strong>and</strong>ard (Atlas / KSSU)<br />
� One week tracing history<br />
� Details on last repair(s)<br />
Constraints to be taken into account<br />
� Inbound dock is opened to outdoor<br />
conditio ns ( i.e. –40c to +40c, 0% to<br />
100% humidity, with sun, snow, rain,<br />
www.iata.org/stbsupportportal 28 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
etc.).<br />
� Receiving area is cold/hot, wet <strong>and</strong> dirty<br />
(food, sticky<br />
liquids, etc.).<br />
� Lots of metal around.<br />
• Lots of radio frequencies<br />
(walkie-talkies, etc.).<br />
• Trolleys are banged around,<br />
tipped over, etc.<br />
• High volumes.<br />
www.iata.org/stbsupportportal 29 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Clean Food Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Identify which trolleys should be cleaned<br />
according to operational priorities<br />
Cleaning Caterer<br />
2. <strong>Process</strong> trolleys through cleaning machine Cleaning Caterer<br />
3. Segregate trolleys by Airline <strong>and</strong> by type<br />
Related documents<br />
Cleaning Caterer<br />
Comments<br />
Inspect<br />
Trolleys<br />
Questions<br />
� Do U/S Tags go through cleaning machine? If not, how do U/S Tags end up at Repair Facility<br />
with the proper trolley <strong>and</strong> how are U/S trolleys identified to make sure they do not end up back<br />
in operations before being repaired?<br />
� What types of chemicals are used?<br />
� What process is used when cleaning machine is broken? What deviation from cleaning<br />
temperature <strong>and</strong> types of chemicals used is involved then?<br />
Main issues Impacts / Measurable information to share<br />
Needs Added value<br />
� Allow for automated detection of U/S<br />
trolleys at Cleaning <strong>and</strong> ensure that U/S<br />
ID can only be cancelled by<br />
Maintenance staff.<br />
� Facilitate segregation. Ensure U/S trolleys<br />
are not used for operations again prior to<br />
being repaired.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
� Trolleys may end up going from –40c to<br />
+110c.<br />
� Many types of chemicals are used.<br />
� Drying method can involve airflow or<br />
heat.<br />
� Lots of metal around.<br />
www.iata.org/stbsupportportal 30 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Ship Duty Free Trolleys to Duty Free Supplier’s Bonded Facility<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Segregate duty free trolleys from other non-food<br />
trolleys<br />
Inbound dock Caterer<br />
2. Store duty free trolleys in Secure Room Secure Room Caterer<br />
3. Pick up duty free trolleys from Secure Room Secure Room Caterer<br />
4. Load duty free trolleys onto truck for delivery to<br />
Duty Free Supplier’s bonded facility<br />
Outbound dock Caterer<br />
5. Sign transfer of responsibility document Outbound dock Caterer/Duty Free<br />
Supplier<br />
6. Drive truck to Duty Free Supplier’s bonded<br />
facility<br />
Road Duty Free Supplier<br />
7. Unload duty free trolleys from truck<br />
Related documents<br />
� Transfer of responsibility document<br />
Comments<br />
Inbound dock Duty Free Supplier<br />
� Whether a Duty Free Supplier is used or not depends on Airline. Otherwise, Caterer re-builds<br />
duty free trolleys.<br />
� Re-building duty free trolleys is usually only done at one of the Airline’s hub.<br />
Questions<br />
� Frequency of shipment to Duty Free Supplier?<br />
� Which doors are used to ship duty free trolleys to Duty Free Supplier?<br />
� Does Caterer staff keep track of shipped du ty free trolleys manually (by Airline <strong>and</strong> by type)?<br />
Main issues Impacts / Measurable information to share<br />
Needs Added<br />
value<br />
� Automatically keep track of how many � Improve planning<br />
of Duty Free Supplier<br />
duty free trolleys<br />
are shipped to Duty<br />
Free Supplier.<br />
workload.<br />
� Automatically identify<br />
each duty free<br />
trolley’s inventory.<br />
� Further improve planning<br />
of Duty Free<br />
Supplier workload.<br />
� Automatically keep track of how many<br />
duty free trolleys are received at Duty<br />
� Confirm receipt of entire shipment.<br />
Free Supplier.<br />
� Timestamp to indicate when a trolley is<br />
shipped to Duty Free supplier<br />
� Manage Turnaround time<br />
Current Key indicators Request for further key indicators<br />
� Turnaround Time<br />
Current IT Support Required data description<br />
� Start duty free cycle<br />
www.iata.org/stbsupportportal 31 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
Constraints to be taken into account<br />
� Inbound <strong>and</strong> Outbound Docks are<br />
opened to outdoor conditions<br />
(i.e. –40c<br />
to +40c, 0% to 100% humidity,<br />
with sun,<br />
snow, rain, etc.).<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� Trolleys are banged around, tipped over,<br />
etc.<br />
� High volumes.<br />
Ensure Daily<br />
Ca tering<br />
Eq uipment<br />
Requirements<br />
Inspect Trolleys<br />
Re-build<br />
Duty F ree<br />
Trolley s<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Identify already tagged U/S trolleys (tagged by Cleaning – Holding<br />
/ Caterer / Duty Free<br />
Cabin Crew)<br />
Bonded Facility Supplier<br />
2. Identify <strong>and</strong> tag additional U/S trolleys Cleaning – Holding<br />
/ Caterer / Duty Free<br />
Bonded<br />
Facility Supplier<br />
3. Segregate U/S trolleys Cleaning – Holding / Caterer<br />
/ Duty Free<br />
Bonded Facility Supplier<br />
Related documents<br />
� U/S Tags<br />
Comments<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
Needs Added value<br />
� Timestamp to indicate when a trolley is<br />
taken out of service<br />
� Manage turnaround time<br />
Current Key indicators Request for further key indicators<br />
� Turnaround time<br />
Inspect<br />
Trolleys<br />
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Store<br />
Food<br />
Trolleys
Current IT Support Required data description<br />
� Start repair cycle<br />
Constraints to be taken into account<br />
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Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Store Food Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Store serviceable trolleys by Airline <strong>and</strong> by type Equipment store Caterer<br />
2. Pick up U/S trolleys from Cleaning - Holding<br />
area <strong>and</strong> segregate U/S trolleys by Airline, by type<br />
Cleaning - Holding Caterer<br />
3. Store U/S trolleys by Airline<br />
Related documents<br />
� U/S Tags<br />
Equipment store Caterer<br />
Inspect<br />
Trolleys<br />
Comments<br />
� Non-food trolleys are not stored but simply replenished in the Commissary / Bonded Facility.<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� Since U/S trolleys can only be repaired<br />
at one of the airline’s hub, there are<br />
many ways to ensure U/S trolleys<br />
reaching a hub. They can be shipped by<br />
truck or in the belly. However, too often,<br />
the U/S Tag is simply removed <strong>and</strong> the<br />
trolley put back in service.<br />
� Since airlines <strong>and</strong> Caterers do not really<br />
know how many trolleys are needed to<br />
support operations <strong>and</strong> how many<br />
serviceable trolleys are on h<strong>and</strong>,<br />
overstock situations exist.<br />
� Unsafe practice which forces Cabin Crew<br />
to re-tag the trolley as unserviceable.<br />
� Overstock puts pressure on available<br />
space.<br />
Needs Added value<br />
� Allow for automated detection of U/S � Facilitate segregation. Ensure U/S trolleys<br />
trolleys at Equipment Store <strong>and</strong> ensure<br />
are not used for operations again prior to<br />
that U/S ID can only be cancelled by<br />
Maintenance staff.<br />
being repaired.<br />
� Allow for automated inventory control. � Know how many trolleys are needed<br />
to<br />
support operations <strong>and</strong> how many<br />
serviceable trolleys are on h<strong>and</strong>.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
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Store<br />
Food<br />
Trolleys
� Lots of metal around.<br />
� Dust.<br />
5.6. Maintain Catering Equipment – <strong>Process</strong> Description<br />
5.6.1. Level 1 – Macro Level<br />
Define the<br />
Maintenance & Repair<br />
Programme<br />
Maintain Maintain Catering Catering Equipment<br />
Equipment<br />
Maintain & Repair<br />
Catering Equipme<br />
nt<br />
Manage<br />
<strong>and</strong> Track<br />
Several<br />
ways of managing repair activities exist, such as:<br />
� Send U/S trolleys to Airline Shop at the Airline’s hub<br />
� Send U/S trolleys to a Repair Supplier, outsourced solution<br />
� Use a so-called mobile facility which consists of repairing<br />
U/S trolleys in an equipped vehicle<br />
� Repair U/S trolleys directly in Catering Facility, fully equipped to repair trolleys. This solution<br />
provides a quicker rotating <strong>and</strong> faster turnaround.<br />
5.6.2. Level 2 – Define Maintenance & Repair Programme<br />
Define the<br />
Maintenance & Repair<br />
Programme<br />
Maintain Maintain Catering Catering Equipment<br />
Equipment<br />
Maintain & Repair<br />
Catering Equipment<br />
Define the<br />
•Repair U/S Trolleys<br />
Ship U/S<br />
Maintenance &<br />
• Destroy non repairable<br />
Trolleys<br />
Repair Programme Trolley<br />
s<br />
Define Maintenance & Repair Programme<br />
Returned<br />
Repaired<br />
Trolleys<br />
Manage &<br />
Track<br />
Measure,<br />
Analyse<br />
<strong>and</strong> Improve<br />
Description Physical Area Stakeholders<br />
1. Define maintenance programme HQ Airline<br />
2. Define systematic maintenance HQ Airline<br />
3. Define predictive maintenance<br />
Related documents<br />
HQ<br />
Airline<br />
� Component Maintenance Manual (from Manufacturer)<br />
Comments<br />
� Knowing how many cycles each trolley has gone through is essential to implementing a<br />
Preventive Maintenance Programme.<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
Needs Added value<br />
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� Historical repair data � To develop Preventive Maintenance<br />
Programme<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
5.6.3. Level 2 – Maintain & Repair Catering Equipment<br />
Ship U/S Trolleys to Repair Facility<br />
Description Physical Area Stakeholders<br />
1. Pick up Airline X U/S trolleys from Equipment Equipment store / Caterer<br />
Store <strong>and</strong> from Bonded Facility<br />
Bonded Facility<br />
2. Inform the Airline <strong>and</strong> the Repair Supplier (if<br />
applicable) about the quantity of trolleys to be<br />
repaired<br />
Outbound dock Caterer<br />
3. Load onto truck to be delivered to Repair Facility<br />
<strong>and</strong> confirm loaded quantity<br />
Outbound dock Airline / Repair Supplier<br />
4. Drive truck to Repair Facility <strong>and</strong> stop at the<br />
Airline’s warehouse<br />
for flow visibility if a Repair<br />
Supplier is used (if applicable).<br />
Document<br />
� U/S Tags<br />
Comments<br />
Road Airline / Repair Supplier<br />
� The Repair Facility designated by Airline is usually only at one of the Airline’s hub.<br />
� The Repair Facility can be the Airline shop or a Repair Supplier.<br />
� Frequency of shipment: once a week usually<br />
� When<br />
the Airline utilises its warehouse as a checkpoint the Airline also provides an equipment<br />
buffer stock<br />
� Some Caterer Facilities have maintenance staff walk around<br />
to perform quick repairs on site.<br />
Questions<br />
� Does Caterer staff keep track of shipped U/S trolleys manually<br />
(by Airline <strong>and</strong> by type)?<br />
� RFID readers at Repair Facility (Inbound/Outbound)?<br />
� Catering<br />
Facility sizing:<br />
• How many doors are used on<br />
Outbound<br />
Dock?<br />
• Which door(s) are used to ship<br />
U/S<br />
trolleys to Repair Facility?<br />
Main issues Impacts / Measurable information to share<br />
� Caterer does not deliver U/S trolleys to<br />
be repaired as not enough serviceable<br />
trolleys for operating properly<br />
� U/S trolleys used for operations.<br />
Needs Added value<br />
� Automatically keep track of how many<br />
U/S trolley s are shipped<br />
� Automatically keep track of how many<br />
� Improve trolley repair workload<br />
planning.<br />
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U/S trolleys are received<br />
• Timestamp to indicate when<br />
a trolley is taken out of<br />
service<br />
� Improve trolley maintenance<br />
planning<br />
� Manage Turnaround Time<br />
Current Key indicators Request for further key indicators<br />
• Analyse for each individual � Turnaround Time<br />
equipment the number of<br />
times it went to the Repair<br />
Facility<br />
Current IT Support Required data description<br />
� Start repair cycle<br />
Constraints to be taken into account<br />
� Outbound Dock is opened to outdoor<br />
conditions (i.e. –40c to +40c, 0% to<br />
100% humidity, with sun, snow, rain,<br />
etc.).<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� Trolleys are banged around, tipped over,<br />
etc.<br />
� High volumes.<br />
Repair U/S Trolleys<br />
Description Physical Area Stakeholders<br />
1. Receive U/S Trolleys Repair Facility Airline / Repair Supplier<br />
2. Record received trolleys per Airline, per type Repair Facility Airline / Repair Supplier<br />
3. Stock the received equipment Repair Facility Airline / Repair Supplier<br />
4. Identify repair to be made (diagnostic phase) Repair Facility Airline / Repair Supplier<br />
5. Split reparable trolleys <strong>and</strong> non-reparable<br />
trolleys<br />
Repair Facility Airline / Repair Supplier<br />
6. Repair reparable trolleys Repair Facility Airline / Repair Supplier<br />
7. Document resolution (type of repairs, repair<br />
time) & archive it<br />
Repair Facility Airline / Repair Supplier<br />
8. Stock the repaired equipment Repair Facility Airline / Repair Supplier<br />
9. Count repaired trolleys per Airline, per type Repair Facility Airline / Repair Supplier<br />
10. Count non-reparable trolleys per Airline, per<br />
type<br />
Repair Facility Airline / Repair Supplier<br />
11. Inform the Airline about the number of nonreparable<br />
trolleys<br />
Repair Facility Airline / Repair Supplier<br />
12. The Airline informs the company which is going<br />
to destroy non-reparable trolleys<br />
HQ Airline<br />
13. The airline is at the destruction process Repair Facility Airline / Repair Supplier<br />
14. Update of trolley asset inventory by taking<br />
account<br />
of non-reparable trolleys<br />
Related documents<br />
HQ Airline<br />
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� Invoice<br />
� Airworthiness Certificate of Conformance (only delivered once when new material is purchased)<br />
� Document resolution<br />
� Release to service document<br />
Comments<br />
� Scan of the trolley by h<strong>and</strong>held scanner to identify it<br />
� Trolleys are identified by their part number <strong>and</strong> serial number, engraved on the trolley<br />
� 2. D one with Information System <strong>and</strong> share information with the Airline (collaborative approach)<br />
� 7. Done with Information System <strong>and</strong> share inform ation with the Airline (collaborative approach)<br />
Questions<br />
� Provide timeline estimation to the Caterer / Airline?<br />
Main issues Impacts / Measurable information to share<br />
� Regulators may decide to enforce<br />
� Needs to record of maintenance events<br />
stricter maintenance controls<br />
<strong>and</strong> actions per individual part <strong>and</strong> serial<br />
�<br />
number (already done?)<br />
� Sometimes trolleys from other Airlines<br />
are received <strong>and</strong> need to be sent back<br />
� Trolleys out of service longer.<br />
Needs Added value<br />
� Automated cross-check: The ones that<br />
have been shipped have been correctly<br />
received at the Repair facility <strong>and</strong> the<br />
ones that have been send back to the<br />
Caterer have also been correctly<br />
received<br />
� Asset control.<br />
� Registration of what actions are<br />
performed. Can be summarized in a<br />
number of predefined “Work Scopes”<br />
(“Heavy, Medium,<br />
Light Maintenance”).<br />
� Registration of what materials <strong>and</strong><br />
spares are consumed <strong>and</strong><br />
used. Can be<br />
summarized in a number<br />
of predefined<br />
“Kits” plus one open definition. (“Top-<br />
ten-list” incl.<br />
cost values).<br />
� Release to service document: Log data<br />
corresponding to Form One or<br />
Certificate of Conformance.<br />
Current Key indicators Request for further key indicators<br />
� Age of trolley<br />
� Trolley Type <strong>and</strong> Br<strong>and</strong><br />
� Types of reparation<br />
� Turnaround time to repair<br />
trolleys<br />
Current IT Support Required data description<br />
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Constraints to be taken into account<br />
� Repair facility docks are opened to<br />
outdoor conditions (i.e. –40c to +40c,<br />
0% to 100% humidity, with sun, snow,<br />
rain, etc.).<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� Trolleys are banged around.<br />
� Equipment ID (Airline, item number)<br />
� Date of coming into service<br />
� Serial number <strong>and</strong> Part number<br />
� Supplier<br />
� Maintenance History<br />
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Return Repaired Trolleys<br />
Description Physical Area Stakeholders<br />
1. Assemble repaired trolleys from Airline X for<br />
shipment to Caterer facility Y<br />
Repair Facility Airline / Repair Supplier<br />
2. Load onto truck for delivery to Caterer facility Outbound dock Airline / Repair Supplier<br />
3. Drive truck to Caterer facility <strong>and</strong> stop at the<br />
airline warehouse for flow visibility if a Repair<br />
Supplier is used (if applicable).<br />
Road Airline / Repair Supplier<br />
4. Unload trolleys from truck at Caterer facility Inbound dock Airline / Repair Supplier<br />
5. Send trolleys to Equipment Store Equipment Store Caterer<br />
6. Store trolleys by Airline, by type Equipment Store Caterer<br />
7. Send Repair Supplier invoice to the Airline<br />
Document<br />
� Invoice<br />
Repair Facility Repair Supplier<br />
� Airworthiness Certificate of Conformance (only delivered once when new material is purchased)<br />
� Document resolution<br />
Comments<br />
� Trolleys are usually sent back once a week, <strong>and</strong> it also depends on contract agreement<br />
Questions<br />
� RFID Readers at Repair Facility (inbound / outbound)?<br />
Main issues Impacts / Measurable information to share<br />
� Sometimes trolleys from other Airlines<br />
are received <strong>and</strong> need to be sent back<br />
� Trolleys out of service longer<br />
Needs Added<br />
value<br />
� Automated cross-check: The ones that<br />
have been shipped have been correctly<br />
received at the Repair Facility <strong>and</strong> the<br />
ones that have been send back to the<br />
� Asset control<br />
Caterer have<br />
also been correctly<br />
received<br />
� Manage turnaround time<br />
� Timestamp<br />
to indicate end of repair<br />
cycle.<br />
Current Key indicators Request for further key indicators<br />
� Turnaround time<br />
Current IT Support<br />
Constraints to be taken into account<br />
� Outbound dock is opened to outdoor<br />
conditions.<br />
� Lots of metal, frequencies (walkietalkies,<br />
etc.) around.<br />
� Trolleys are banged around, tipped over,<br />
etc.<br />
Required data description<br />
� End Repair Cycle<br />
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5.6.4. Level 2 – Manage & Track the Maintenance Performance<br />
Measure, Analyse <strong>and</strong> Improve<br />
Description Physical Area Stakeholders<br />
1. Produce statistics Repair Facility Airline/Repair Supplier<br />
2. Manage maintenance forecasts Repair Facility Airline/Repair Supplier<br />
3. Prepare predictive activities Repair Facility Airline/Repair Supplier<br />
4. Access repair history <strong>and</strong> analyse in detail Repair Facility Airline/Repair Supplier<br />
5. Identify trolley strength & weakness per type, per Repair Facility Airline/Repair Supplier<br />
lifecycle position<br />
6. Define performance improvement plan Repair Facility Airline/Repair Supplier<br />
7. Put the performance improvement plan in place Repair Facility Airline/Repair Supplier<br />
Document<br />
Comments<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
Needs Added value<br />
� Trolley specification & Historical data � To improve Preventive Maintenance<br />
Programme<br />
Current Key indicators Request for further key indicators<br />
� Cost<br />
� Turnaround Time<br />
� Quality<br />
Current IT Support Required data description<br />
� Time <strong>and</strong> material per shop visit<br />
� Number of days per trolley from<br />
separation until return to normal operation<br />
� Number of flight cycles between<br />
separations based on U/S Tag.<br />
Constraints to be taken into account Note:<br />
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�<br />
“Specification” is an initial part of<br />
“Procurement” <strong>and</strong> this process can be<br />
improved. New designs can be improved<br />
by use of historical data on the<br />
performance of existing designs. Early<br />
RFID systems (individual identification <strong>and</strong><br />
automatic detection) demonstrated the<br />
possibility to provide data related to “Life<br />
Cycle Cost” issues, i.e. provide insight on
the true cost of owning one trolley type<br />
versus another.<br />
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6. <strong>User</strong> Requirements<br />
6.1. Criteria used for <strong>User</strong> Requirements prioritization<br />
The following criteria shall be used to prioritize the user requirements for an implementation by phase. A first<br />
prioritization has been performed in this document. Further analysis, such as taking into account cost <strong>and</strong><br />
return on investment shall be taken in a second step when evaluating the Business Case.<br />
Identified criteria:<br />
� Performance level, added value, return on investment<br />
� Complexity (implementation)<br />
� Cost (investment & operating)<br />
� Constraints (Regulation constraint – Third body involved,<br />
e.g. FAA, CAA…)<br />
� Technical requirements <strong>and</strong> Technology maturity<br />
Priority 1<br />
Priority 2<br />
Priority 3<br />
Priority 4<br />
Highest Priority:<br />
Readers at Inbound / Outbound docks Catering Facility <strong>and</strong> ability to record basic<br />
operational status of trolley (serviceable, unserviceable, condemned)<br />
Requirements<br />
defined as Priority 1* shall be implemented first, only if really required.<br />
High Priority:<br />
Readers<br />
at Repair Facility, Duty Free Supplier Bonded Facility <strong>and</strong> Warehouse<br />
Intermediate Priority:<br />
Is relevant to have but not as a Top priority, usually<br />
<strong>and</strong>/or<br />
specific constraint (certification is required, etc.)<br />
Low Priority:<br />
At<br />
maturity<br />
6.2. The track & trace approach<br />
The principle is to have a trolley & content traceability solution<br />
stores<br />
data, accessible to relevant stakeholder(s) at anytime.<br />
due to complexity, <strong>and</strong>/or cost,<br />
aligned with processes that captures <strong>and</strong><br />
This will allow improvement in inventory control, asset management <strong>and</strong> resource planning to manage<br />
effectively<br />
<strong>and</strong> efficiently inflight activities.<br />
"Track"<br />
"Track"<br />
"Trace"<br />
"Trace"<br />
Track, Track, capture, capture, localise localise in in real real time<br />
time<br />
Reproduce Reproduce the the process process step step by<br />
by<br />
step<br />
step<br />
Attributable Attributable to<br />
to<br />
Data Data loading loading <strong>and</strong> <strong>and</strong> real<br />
real<br />
time time use use & & control<br />
control<br />
A A posteriori posteriori / / history<br />
history<br />
analysis<br />
analysis<br />
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6.3.<br />
Structured of required data<br />
Trolley Trolley<br />
Identification<br />
Identification<br />
Trolley Trolley<br />
Contents<br />
Contents<br />
Trolley Trolley<br />
Status Status<br />
Date / Time recor recorded ded<br />
Date / Time reco recorded rded<br />
each time there iis<br />
s a<br />
each time there iis<br />
s a<br />
status change<br />
status change<br />
Specific Specific tto<br />
tto<br />
o<br />
Food Food Trol Trolley Trol Trolley ley ley<br />
• • Unique Unique Trolley Trolley IDentifier IDentifier UITD<br />
UITD<br />
•Trolley •Trolley Owner<br />
Owner<br />
• • Trolley Trolley Operational Operational Airline<br />
Airline<br />
• • Owner Owner Part Part Number<br />
Number<br />
• • Manufacturer Manufacturer Part Part Number<br />
Number<br />
• • Manufacturer Manufacturer Serial Serial Number<br />
Number<br />
Detailed Detailed Contents<br />
Contents<br />
• • Item Item number number / / Quantity<br />
Quantity<br />
recorded recorded as as items items placed placed in<br />
in<br />
trolley<br />
trolley<br />
Operational Operational Status<br />
Status<br />
• • Serviceable<br />
Serviceable<br />
- - Washed Washed / / Not Not Washed<br />
Washed<br />
- - Assigned Assigned to to flight<br />
flight<br />
number number / / date:<br />
date:<br />
�� �� Ready<br />
Ready<br />
�� �� Not Not Ready<br />
Ready<br />
- - Not Not assigned assigned to to flight<br />
flight<br />
number number / / date<br />
date<br />
• • Unserviceable Unserviceable (U/S)<br />
(U/S)<br />
• • Condemned<br />
Condemned<br />
Temperature Temperature Sensor<br />
Sensor<br />
• • Recorded Recorded Temperature<br />
Temperature<br />
inside inside food food trolley trolley at<br />
at<br />
regular regular intervals<br />
intervals<br />
AND<br />
Trolley Trolley<br />
Information<br />
Information<br />
Location Status<br />
• Catering<br />
- Kitchen:<br />
�� Inbound docks<br />
�� Cleaning Area<br />
�� Equipment Store<br />
�� Staging Area:<br />
�� Chiller<br />
�� Ambient<br />
�� Outbound docks<br />
- Commissary<br />
- Bonded Facility:<br />
�� Inbound docks<br />
�� Outbound docks<br />
Specific Specific to to<br />
Duty Duty Free Free<br />
Trolley Trolley<br />
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•Trolley •Trolley Type<br />
Type<br />
(KSSU, (KSSU, ATLAS, ATLAS, other)<br />
other)<br />
• • Trolley Trolley Usage<br />
Usage<br />
(Food, (Food, Bar, Bar, Duty Duty Free, Free, Other)<br />
Other)<br />
• • Service Service Date<br />
Date<br />
•Purchase •Purchase Price<br />
Price<br />
• • Type Type of of Repairs Repairs & & Costs:<br />
Costs:<br />
- - Labour<br />
Labour<br />
- - Spare Spare parts<br />
parts<br />
-Materials<br />
-Materials<br />
• • Total Total Owner Owne rshi shi p p Cost<br />
Cost<br />
• • Number Number of of fl f ight lig ht cycles<br />
cycles<br />
• • Number Number of of repair repair cycles<br />
cycles<br />
• • Acceptable Acceptable Substitutions<br />
Substitutions<br />
• Trucks<br />
• Airline<br />
- Repair Facility<br />
- Warehouse<br />
- Aircraft<br />
• Duty Free Supplier<br />
Facility<br />
- Inbound docks<br />
- Outbound docks<br />
• Repair Supplier<br />
- Inbound docks<br />
- Outbound docks<br />
Open Open / / Close Close Tracking<br />
Tracking<br />
• • Seal Seal Number<br />
Number<br />
• • Date Date / / Time Time recorded recorded each<br />
each<br />
time time trolley trolley is is opened opened / / closed<br />
closed<br />
Data definition:<br />
� Unique Trolley Identifier - UTID: a way to uniquely identify a trolley<br />
� Trolley Usage: note that sometimes a duty free trolley will be used for food if short trolleys<br />
� Substitutes: trolleys capable of making up for the shortage of a trolley originally intended.
Trolley Operational Status - Tree <strong>Analysis</strong> Description<br />
Serviceable<br />
Serviceable<br />
Not Not washed<br />
washed<br />
Washed<br />
Washed<br />
Not Not assigned<br />
assigned<br />
Assigned<br />
Assigned<br />
Not Not ready ready<br />
Ready Ready<br />
www.iata.org/stbsupportportal 46 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
6.4. Operational user requirements<br />
Main assumptions:<br />
� An RFID tag is installed on each trolley<br />
� Readers are installed at Inbound / Outbound docks of each Catering Facility<br />
� The <strong>User</strong> Requirements UR 03 to UR09 can be implemented by the Airlines <strong>and</strong> integrated with their legacy systems. The project focuses on identifying <strong>and</strong><br />
developing common Technical Hardware <strong>and</strong> Software as well as common data capture <strong>and</strong> Interface.<br />
# Description Added Value<br />
Manage Catering Equipment Asset<br />
Trolley<br />
Content<br />
Type<br />
UR 01 Identify each trolley as a unique asset � Track & trace each asset ALL<br />
UR 02<br />
Record chronological trolley data /<br />
information (date, time, location status,<br />
operational status)<br />
UR 03 Use chronological trolley data / information<br />
UR 04<br />
UR 05<br />
UR 06<br />
Use U/S trolley status information (date,<br />
location, type of damages, frequencies)<br />
Use chronological transfers of<br />
responsibilities<br />
Record time spent by trolley in each<br />
Catering Zone<br />
� Statistics & History flow<br />
analysis<br />
� Statistics & History flow<br />
analysis<br />
� Plan maintenance<br />
requirements<br />
� Statistics & History flow<br />
analysis<br />
� <strong>Process</strong> visibility for further<br />
improvement<br />
UR 07 Calculate Trolley life expectation � Plan future needs &<br />
replacement<br />
UR 08 Analyse Trolley cycle � <strong>Process</strong> visibility ALL<br />
UR 09<br />
Dashboard consultation for performance<br />
analysis<br />
� Performance Tracking &<br />
Optimization<br />
www.iata.org/stbsupportportal 47 <strong>IATA</strong> Simplifying the Business<br />
ALL<br />
ALL<br />
ALL<br />
-<br />
ALL<br />
ALL<br />
ALL<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
M<strong>and</strong>atory No project 1<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Tracking & Tracing<br />
solution in place<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
Low Visibility, poor<br />
performance improvement<br />
1<br />
1<br />
1<br />
1<br />
4<br />
1<br />
1<br />
1
# Description Added Value<br />
Trolley<br />
Content<br />
Type<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
UR 10<br />
Plan Equipment Retirement<br />
Identify trolleys scheduled for retirement<br />
Determine Catering Equipment<br />
Requirements<br />
� Ability to build accurate<br />
replacement planning<br />
ALL<br />
1<br />
UR<br />
11a<br />
Develop<br />
Catering Equipment Allotment<br />
Plan<br />
Ensure Daily Catering Equipment<br />
Requirements<br />
� Anticipate <strong>and</strong><br />
optimize<br />
operations<br />
ALL<br />
1<br />
Trolley flow expectation arriving/leaving � Prevent flow disruption<br />
UR 12 Catering Facility (weekly & daily basis) per<br />
type, airline, contents<br />
Alarm Notification when available trolley<br />
� Reduce overstock to an<br />
optimized level (cost savings)<br />
ALL 1<br />
UR 13<br />
volume is below defined availability<br />
threshold, taking<br />
into account acceptable<br />
substitution<br />
Build Trolleys<br />
� Prevent lack of trolley ALL 1<br />
UR 14<br />
Assign trolley from proper airline to a<br />
specific flight number / date in the system<br />
� <strong>Process</strong> conformance<br />
� Product compliance<br />
Except DF System No project<br />
1<br />
UR 15<br />
Write flight number / date to trolley RFID<br />
Tag<br />
� Track & trace each asse t Except DF<br />
1*<br />
� <strong>Process</strong> conformance<br />
3<br />
UR 16<br />
Assign contents to a trolley (already<br />
assigned to a flight number/ date) by item<br />
<strong>and</strong> quantity in the system <strong>and</strong> confirm<br />
against airline specifications<br />
� Product compliance<br />
� Labour saving (eliminate<br />
final<br />
check)<br />
� Invoice error reduction<br />
Except DF<br />
Manufacturer to tag<br />
bar items<br />
Caterer to tag meals<br />
/ special meals<br />
No contents tracking<br />
www.iata.org/stbsupportportal 48 <strong>IATA</strong> Simplifying the Business
# Description Added Value<br />
Trolley<br />
Content<br />
Type<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
UR 17 * Write contents to trolley RFID Tag Except DF<br />
Extra large Tag<br />
Memory<br />
UR 18<br />
Assign trolley to a staging area zone in the<br />
system<br />
� Product compliance<br />
� Preserve Quality<br />
Except DF No alarm if in wrong zone<br />
UR 19<br />
Automatically prepare Customs Docs <strong>and</strong><br />
Catering Manifest by using data<br />
recorded<br />
in the system<br />
Re-build Duty Free Trolleys<br />
� Labour savings<br />
� <strong>Process</strong> conformance<br />
E xcept DF<br />
UR 20<br />
Assign Duty<br />
Free trolley from proper airline<br />
to a specific flight number / date in the<br />
system<br />
� <strong>Process</strong> conformance<br />
� Product compliance<br />
DF<br />
Readers at Duty<br />
Free Supplier<br />
Bonded Facility<br />
<strong>and</strong><br />
system<br />
access (read<br />
<strong>and</strong> write)<br />
No inventory data <strong>and</strong><br />
trolley status<br />
from Duty<br />
Free Supplier Bonded<br />
Facility<br />
UR 21<br />
Write flight number / date to Duty Free<br />
trolley RFID Tag<br />
� Track & trace each asset<br />
DF<br />
UR 22<br />
Assign Duty Free contents to a Duty Free<br />
trolley (already assigned to a flight<br />
number/date) by item <strong>and</strong> quantity in the<br />
system <strong>and</strong> confirm against airline<br />
specifications<br />
� <strong>Process</strong> conformance<br />
� Product compliance<br />
� Labour saving (eliminate final<br />
check)<br />
� Invoice error reduction<br />
DF<br />
Manufacturer to tag<br />
Duty Free items<br />
No Duty Free contents<br />
tracking<br />
UR 23*<br />
Write contents to Duty Free trolley RFID<br />
Tag*<br />
DF<br />
Extra large Tag<br />
Memory<br />
UR 24<br />
Automatically prepare Customs Docs <strong>and</strong><br />
Catering Manifest by using data recorded<br />
in the system<br />
� Labour savings<br />
� <strong>Process</strong> conformance<br />
DF<br />
UR 25<br />
Timestamp to indicate when Duty Free<br />
Building ends<br />
� Turnaround Time Management DF<br />
No Turnaround Time<br />
Management<br />
*<br />
<strong>User</strong> requirement w as reviewed <strong>and</strong> discussed by Task Force <strong>and</strong> ultimately not included as a requirement for inflight services<br />
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4<br />
3<br />
1<br />
1*<br />
3<br />
3<br />
3
# Description Added Value<br />
Trolley<br />
Content<br />
Type<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
Return Duty Free Trolleys to Caterer<br />
Facility<br />
� Facilitate duty free trolley<br />
2<br />
UR 26<br />
Identify duty free trolleys for a specific<br />
airline <strong>and</strong> flight number / date<br />
sorting to ensure all duty<br />
free<br />
trolleys are picked up for<br />
loading onto appropriate trucks<br />
for a specific Caterer Facility<br />
(i.e. also specific airline)<br />
� Visibility <strong>and</strong> product<br />
compliance<br />
DF<br />
Readers at Duty<br />
Free Supplier<br />
Bonded<br />
Facility <strong>and</strong><br />
system<br />
access<br />
( Read only)<br />
No inventory data <strong>and</strong><br />
trolley status from Duty<br />
Free<br />
Supplier Bonded<br />
Facility<br />
UR 27<br />
Identify duty free trolleys leaving the Duty<br />
Free Supplier Bonded Facility<br />
Move Trolleys to Staging Area<br />
� Real time inventory control DF<br />
2<br />
UR 28 Identify trolleys entering the Staging Area � Real-time inventory control ALL 4<br />
UR 29<br />
Consult for a specific flight number/date<br />
trolley readiness status (ready, not ready)<br />
� <strong>Process</strong> conformance<br />
� Product compliance<br />
ALL<br />
3<br />
UR 30 Ensure all trolleys are ready for a specific flight number/date<br />
� <strong>Process</strong> conformance<br />
� Product compliance<br />
ALL<br />
3<br />
UR 31<br />
Monitor <strong>and</strong> record temperature inside<br />
trolley <strong>and</strong> trigger alarm before cold chain<br />
is broken<br />
� Increase food safety<br />
� Save contents<br />
FOOD<br />
RFID tag inside<br />
trolley or<br />
temperature probe<br />
linked<br />
to RFID tag<br />
No cold chain monitoring<br />
4<br />
UR 32<br />
Monitor trolley location <strong>and</strong> trigger alarm if<br />
in the wrong zone of the staging area<br />
Prepare <strong>and</strong> Load Trolleys onto Trucks<br />
� Product compliance<br />
� Preserve Quality<br />
Except DF<br />
Readers in staging<br />
area<br />
No zone control<br />
4<br />
UR 33<br />
Facilitate trolley sorting to ensure all<br />
trolleys are picked up for loading onto<br />
� <strong>Process</strong> conformance<br />
� Visibility <strong>and</strong> product<br />
ALL<br />
1<br />
www.iata.org/stbsupportportal 50 <strong>IATA</strong> Simplifying the Business
# Description Added Value<br />
Trolley<br />
Content<br />
Type<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
appropriate truck for a specific flight<br />
number/date<br />
compliance<br />
UR 34<br />
Identify trolleys leaving Catering Facility<br />
<strong>and</strong> timestamp to stop catering cycle<br />
� Real time inventory control ALL<br />
1<br />
UR 35<br />
Monitor <strong>and</strong> record temperature inside<br />
trolley <strong>and</strong> trigger alarm before cold chain<br />
is broken<br />
Deliver Trolleys to Aircraft<br />
� Increase food safety<br />
� Save contents<br />
FOOD<br />
RFID tag inside<br />
trolley or<br />
temperature probe<br />
linked to RFID tag<br />
No cold chain monitoring<br />
4<br />
UR 36 Identify in which aircraft trolleys are loaded � Real time inventory control ALL<br />
Readers on aircraft<br />
doors <strong>and</strong> / or<br />
portable readers <strong>and</strong><br />
/ or readers in trucks<br />
No confirmation<br />
that<br />
trolleys were loaded on<br />
aircraft<br />
3<br />
Readers<br />
on aircraft<br />
4<br />
UR 37<br />
Provide trolley content verification on<br />
board<br />
� <strong>Process</strong> conformance<br />
� Invoice error reduction<br />
� Product shrinkage<br />
reduction<br />
ALL<br />
doors <strong>and</strong>/or<br />
portable readers <strong>and</strong><br />
system on board to<br />
access data (Read<br />
only)<br />
No content verification on<br />
board<br />
UR 38<br />
Identify where items are located in each<br />
galley on board<br />
� Improve customer service<br />
� Facilitate cabin crew work<br />
ALL<br />
4<br />
UR 39<br />
Monitor <strong>and</strong> record temperature inside<br />
trolley <strong>and</strong> trigger alarm before cold chain<br />
is broken<br />
Operate Onboard Aircraft<br />
� Increase food safety<br />
� Save contents<br />
FOOD<br />
RFID tag inside<br />
trolley or<br />
temperature probe<br />
linked to RFID tag<br />
No cold chain monitoring<br />
4<br />
UR 40<br />
Record door opening / closing date for<br />
Duty Free trolleys<br />
� Operation tracking for<br />
shrinkage control<br />
DF<br />
3<br />
UR 41<br />
Write on RFID Tag status U/S to identify<br />
U/S trolleys <strong>and</strong> record date � Ensure U/S trolleys<br />
are not put ALL<br />
Readers on aircraft<br />
doors <strong>and</strong>/or<br />
No change of operational<br />
status<br />
4<br />
www.iata.org/stbsupportportal 51 <strong>IATA</strong> Simplifying the Business
# Description Added Value<br />
UR 42<br />
UR 43<br />
UR 44<br />
UR 45<br />
UR 46<br />
Ensure that U/S ID can only be cancelled<br />
by Maintenance staff<br />
Offload Trolleys from Aircraft<br />
back into operation until<br />
repaired<br />
� Cabin crew frustration<br />
reduction<br />
� Safety improvement<br />
� Eliminate paper U/S tag <strong>and</strong><br />
labour to fill out<br />
� Ensure U/S trolleys are not<br />
used for operations again prior<br />
to being repaired<br />
Identify from which aircraft trolleys are off � Real time inventory control<br />
loaded � Automatic ID of U/S trolleys<br />
Receive Trolleys<br />
Identify trolleys entering the Catering<br />
Facility <strong>and</strong> timestamp to begin catering<br />
cycle<br />
Identify leftover contents of duty free<br />
trolleys entering the Catering Facility<br />
Identify leftover contents of bar trolleys<br />
entering the Catering Facility<br />
� Real time inventory control<br />
� Calculation of number of cycles<br />
� Improve Duty Free Supplier<br />
workload planning<br />
� Allow for product<br />
sales analysis<br />
� Product shrinkage reduction<br />
� Facilitate product sales<br />
reconciliation<br />
� Improve workload planning<br />
www.iata.org/stbsupportportal 52 <strong>IATA</strong> Simplifying the Business<br />
Trolley<br />
Content<br />
Type<br />
ALL<br />
ALL<br />
ALL<br />
DF<br />
Bar<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
portable readers <strong>and</strong><br />
system<br />
on board to<br />
access data (read &<br />
write)<br />
Readers on aircraft<br />
doors <strong>and</strong>/or<br />
portable readers<br />
<strong>and</strong>/or readers on<br />
trucks<br />
Manufacturer to tag<br />
duty free items<br />
Manufacturer to tag<br />
bar items<br />
No confirmation that<br />
trolleys were offloaded<br />
from aircraft<br />
1<br />
3<br />
1<br />
3<br />
4
# Description Added Value<br />
UR 47<br />
UR 48<br />
UR 49<br />
UR 50<br />
UR 51<br />
Identify<br />
U/S trolleys entering the Catering<br />
Facility<br />
Identify repaired trolleys entering the<br />
Catering Facility<br />
Clean Food Trolleys<br />
Ship Duty Free Trolleys to Duty Free<br />
Supplier’s Bonded Facility<br />
Identify Duty Free trolleys leaving the<br />
Catering Facility for Duty Free Supplier<br />
Bonded Facility. Timestamp<br />
in the system<br />
to show start of Duty Free cycle<br />
� Product shrinkage reduction<br />
� Labour saving<br />
� <strong>Process</strong> conformance<br />
� Ensure U/S trolleys are<br />
segregated<br />
� Improve repair facility workload<br />
planning<br />
� Real time inventory control<br />
� Turnaround time management<br />
� Real time inventory control<br />
� Turnaround Time Management<br />
Identify<br />
the Duty Free trolleys entering the � Real time inventory control<br />
Duty Free Supplier Bonded Facility<br />
� Product shrinkage reduction<br />
Inspect Trolleys<br />
Declare trolleys as U/S<br />
� <strong>Process</strong> conformance<br />
� Ensure U/S trolleys are<br />
www.iata.org/stbsupportportal 53 <strong>IATA</strong> Simplifying the Business<br />
Trolley<br />
Content<br />
Type<br />
ALL<br />
ALL<br />
DF<br />
DF<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
Caterer to tag meals<br />
/ special<br />
meals<br />
Readers<br />
at duty free<br />
supplier<br />
bonded<br />
facility<br />
<strong>and</strong> access to<br />
system<br />
to access<br />
data<br />
ALL In system<br />
No<br />
inventory control <strong>and</strong><br />
trolley<br />
status from Duty<br />
Free<br />
Supplier Bond<br />
Facility<br />
No U/S trolley tracking <strong>and</strong><br />
no accurate asset<br />
management<br />
4<br />
1<br />
2<br />
2<br />
1
# Description Added Value<br />
UR 52<br />
UR 53<br />
UR 54<br />
UR 55<br />
UR 56<br />
UR 57<br />
Store Food Trolleys<br />
Ship U/S Trolleys to Repair Facility<br />
Identify U/s trolleys leaving the Catering<br />
Facility for Repair Facility <strong>and</strong> timestamp to<br />
segregated<br />
� Real time inventory control<br />
� Turnaround Time Management<br />
start repair cycle � Improve repair facility workload<br />
planning<br />
Identify U/S trolleys<br />
arriving at Repair � Real time inventory control<br />
Facility � Turnaround time management<br />
Repair U/S Trolleys<br />
Record actions performed<br />
in the system<br />
on each trolley<br />
� Enable lifecycle cost analysis<br />
� Improve trolley specification for<br />
future<br />
� Enable lifecycle cost analysis<br />
Record material/spares used on each<br />
trolley in the system � Improve trolley specification for<br />
future<br />
Record release to service for each trolley<br />
in the system <strong>and</strong> cancel U/S Tag status<br />
on RFID Tag<br />
Return Repaired Trolleys<br />
Identify repaired trolleys leaving the Repair<br />
Facility <strong>and</strong> timestamp to end repair cycle<br />
� Enable lifecycle cost analysis<br />
� Improve trolley specification for<br />
future<br />
� Real time inventory control<br />
� Turnaround time management<br />
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54 <strong>IATA</strong> Simplifying the Business<br />
Trolley<br />
Content<br />
Type<br />
ALL<br />
ALL<br />
ALL<br />
ALL<br />
ALL<br />
ALL<br />
Prerequisites Impact if not implemented Priori<br />
ty<br />
Readers (h<strong>and</strong>held)<br />
at repair facility<br />
Readers (h<strong>and</strong>held)<br />
at<br />
repair facility <strong>and</strong><br />
system access (read<br />
& write)<br />
Readers (h<strong>and</strong>held)<br />
at repair facility <strong>and</strong><br />
access to system to<br />
input/access data<br />
No<br />
inventory control <strong>and</strong><br />
trolley status from Repair<br />
Facility<br />
No inventory control <strong>and</strong><br />
trolley<br />
status from Repair<br />
Facility<br />
1<br />
2<br />
2<br />
2<br />
2<br />
2
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55 <strong>IATA</strong> Simplifying the Business
6.5. Technical requirements<br />
The technica l potential solution(s) shall<br />
take into account existing constraints.<br />
Durability Climate conditions<br />
From dock to cleaning � Thermic shock from –40 to 110 degree Celsius<br />
At Outdoor conditions � -40 to +45 degree Celsius<br />
� 0 to 100% humidity<br />
� Sun, rain, snow, dust<br />
At Cleaning area � Water / Vapour<br />
� Chemicals<br />
At Drying area � Airflow<br />
� Heat<br />
On board Aircraft � Cabin Pressure cycle<br />
Reading Capacity<br />
At Docks � Be robust to anti-collision: high volume of trolleys to identify,<br />
with multiple items in each trolley<br />
� Mounted to protect tags on trolleys as they are banged around,<br />
tipped over <strong>and</strong> so forth<br />
Reading Interferences<br />
At Docks � Be capable of metal mounting<br />
� Be robust to interference <strong>and</strong> not cause interference to others<br />
(lots of radio frequencies such as Walky talkies, other RF<br />
technology in use)<br />
� Be robust to anti-collision between readers<br />
� Be able to read trolley while moving<br />
Read Range In Locations<br />
� Read distance long enough to be read across each dock door<br />
Safety / Security Placement of Reader to prevent damage<br />
� In floor, or<br />
� Above doors<br />
Safety Radio Frequency B<strong>and</strong><br />
� Power emitted by reader should comply with local health <strong>and</strong><br />
safety legislation<br />
St<strong>and</strong>ard Common platform<br />
� Worldwide St<strong>and</strong>ard or Recommended Practice is required<br />
Certification On board Aircraft<br />
� Certification for any equipment boarded on aircraft to be<br />
obtained<br />
Regulations Radio Frequency B<strong>and</strong><br />
� Radio frequencies shall be in line with regulation requirements<br />
Other Constraints<br />
Liquid spills � Tags shall withst<strong>and</strong> conditions that are hot, cold, sticky<br />
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the Business
Security Data Access<br />
� Segregation of data by user<br />
� Secure read/write capability for RFID Tag – authorised write<br />
Time to respond Wake – Sleep / Read cycle<br />
� Tag shall wake, respond within 0.5 second<br />
Life of Tag<br />
� Tags shall be capable of use for a period of a least 7 years<br />
without maintenance<br />
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© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007