INFLIGHT CATERING Process Analysis and User ... - IATA

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5.5.4. Level 2 – Operate Inflight Service Activities Ensure Daily Catering Equipment Requirements Ensure Daily Catering Equipment Requirements Re-build Duty Free Trolleys Re-build Duty Free Trolleys Build Trolleys Build Trolleys Operate Inflight Service Activities Pre-flight In-flight Post-flight Return Duty Free Trolleys to Caterer Return Duty Free Trolleys to Caterer Move Trolleys to Staging Area Move Trolleys to Staging Area Load Trolleys onto Trucks Load Trolleys onto Trucks Ensure Daily Catering Equipment Requirements Deliver Trolleys to Aircraft Deliver Trolleys to Aircraft Operate on Board Operate on Board Clean Food Trolleys Offload Receive Trolleys Trolleys Ship Duty Free Trolleys to Duty Free Clean Food Trolleys Offload Receive Trolleys Trolleys Ship Duty Free Trolleys to Duty Free Description Physical Area Stakeholders 1. Ensure that for a particular flight the required quantity of equipment is available – one day before flight Equipment Store Caterer 2 When missing equipment, use buffer stock Related documents Equipment Store Caterer Comments � Daily check of equipment quantities is done manually and is time consuming. � Airlines have little control over their trolleys, carriers and other equipment. Questions Main issues Impacts / Measurable information to share � In practice, it seems the inventory control is not performed, especially when Catering Facility serves lots of different airline customers with daily flights Needs Added value � Calculate automatically the required number of trolleys on a daily basis by type, by Airline � Simulate / plan / control real trolley stock by type, by Airline � Automate trolley inventory control Inspect Trolleys Inspect Trolleys � Difficulty to get visibility on real equipment needs � Reduce over stock to an optimized level (cost savings) � Reduce labour costs � Know in real time what each Catering Facility has in stock Current Key indicators Request for further key indicators Current IT Support Required data description � Internet-based communication for www.iata.org/stbsupportportal 16 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 Store Food Trolleys Store Food Trolleys
inventory reporting (depends on Airline / Caterer collaborative level achieved) Constraints to be taken into account Ensure Daily Catering Equipment Requirements Build Trolleys Re-build Duty Free Trolleys Build Trolleys Return Duty Free Trolleys to Caterer Move Trolleys to Staging Area Load Trolleys onto Trucks Deliver Trolleys to Aircraft Operate on Board Offload Trolleys Receive Trolleys Clean Food Trolleys Ship Duty Free Trolleys to Duty Free Inspect Trolleys Description Physical Area Stakeholders 1. Pick up Airline X serviceable food trolleys from Equipment Store by type for a particular flight Equipment Store Caterer 2. Prepare and print Flight Labels Food Prep/Commissary Caterer 3. Attach correct Flight Label to proper trolley Food Prep/Commissary Caterer 4. Build trolleys with galley equipment Food Preparation Caterer 5. Build trolleys with TSU + food Food Preparation Caterer 6. Build trolleys with dry food Commissary Caterer 7. Re-build trolleys with bar Bonded Facility Caterer 8. Re-build trolleys with duty free Bonded Facility Caterer/Duty Free Supplier 9. Identify and attach U/S Tag on U/S trolleys Food Prep/Commissary Caterer/Duty Free /Bonded Facility Supplier 10.Ship U/S trolleys back to Equipment Store for Food Prep/Commissary Caterer/Duty Free eventual shipment to Repair Facility /Bonded Facility Supplier 11. Prepare Customs Docs for bar / duty free Bonded Facility Caterer/Duty Free Supplier 12. Note trolley number and/or seal number on Bonded Facility Caterer/Duty Free Customs Docs Supplier 13. Prepare Catering Manifest Related documents Food Prep/Commissary Caterer � Flight Labels show flight number / date / galley position / trolley content. � Customs Docs are government requirements. � Numbered seals. � U/S Tags. � Catering Manifest. Comments � Through-away RFID tags for meals, bar items and duty free items. � This will involve manufacturers of bar items and duty free items. Questions � RFID embedded flight labels? Main issues Impacts / Measurable information to share � Although most Catering Facilities use software to prepare Flight Labels, these still need to be printed and placed on the � Labour intensive. Risk of error proper trolley � Customs Docs must be prepared, most of the time manually � Labour intensive. Risk of error www.iata.org/stbsupportportal 17 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007 Store Food Trolleys
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15: � Usually each Catering Facility
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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