INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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6. <strong>User</strong> Requirements<br />
6.1. Criteria used for <strong>User</strong> Requirements prioritization<br />
The following criteria shall be used to prioritize the user requirements for an implementation by phase. A first<br />
prioritization has been performed in this document. Further analysis, such as taking into account cost <strong>and</strong><br />
return on investment shall be taken in a second step when evaluating the Business Case.<br />
Identified criteria:<br />
� Performance level, added value, return on investment<br />
� Complexity (implementation)<br />
� Cost (investment & operating)<br />
� Constraints (Regulation constraint – Third body involved,<br />
e.g. FAA, CAA…)<br />
� Technical requirements <strong>and</strong> Technology maturity<br />
Priority 1<br />
Priority 2<br />
Priority 3<br />
Priority 4<br />
Highest Priority:<br />
Readers at Inbound / Outbound docks Catering Facility <strong>and</strong> ability to record basic<br />
operational status of trolley (serviceable, unserviceable, condemned)<br />
Requirements<br />
defined as Priority 1* shall be implemented first, only if really required.<br />
High Priority:<br />
Readers<br />
at Repair Facility, Duty Free Supplier Bonded Facility <strong>and</strong> Warehouse<br />
Intermediate Priority:<br />
Is relevant to have but not as a Top priority, usually<br />
<strong>and</strong>/or<br />
specific constraint (certification is required, etc.)<br />
Low Priority:<br />
At<br />
maturity<br />
6.2. The track & trace approach<br />
The principle is to have a trolley & content traceability solution<br />
stores<br />
data, accessible to relevant stakeholder(s) at anytime.<br />
due to complexity, <strong>and</strong>/or cost,<br />
aligned with processes that captures <strong>and</strong><br />
This will allow improvement in inventory control, asset management <strong>and</strong> resource planning to manage<br />
effectively<br />
<strong>and</strong> efficiently inflight activities.<br />
"Track"<br />
"Track"<br />
"Trace"<br />
"Trace"<br />
Track, Track, capture, capture, localise localise in in real real time<br />
time<br />
Reproduce Reproduce the the process process step step by<br />
by<br />
step<br />
step<br />
Attributable Attributable to<br />
to<br />
Data Data loading loading <strong>and</strong> <strong>and</strong> real<br />
real<br />
time time use use & & control<br />
control<br />
A A posteriori posteriori / / history<br />
history<br />
analysis<br />
analysis<br />
www.iata.org/stbsupportportal 43 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
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