INFLIGHT CATERING Process Analysis and User ... - IATA

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� Invoice � Airworthiness Certificate of Conformance (only delivered once when new material is purchased) � Document resolution � Release to service document Comments � Scan of the trolley by handheld scanner to identify it � Trolleys are identified by their part number and serial number, engraved on the trolley � 2. D one with Information System and share information with the Airline (collaborative approach) � 7. Done with Information System and share inform ation with the Airline (collaborative approach) Questions � Provide timeline estimation to the Caterer / Airline? Main issues Impacts / Measurable information to share � Regulators may decide to enforce � Needs to record of maintenance events stricter maintenance controls and actions per individual part and serial � number (already done?) � Sometimes trolleys from other Airlines are received and need to be sent back � Trolleys out of service longer. Needs Added value � Automated cross-check: The ones that have been shipped have been correctly received at the Repair facility and the ones that have been send back to the Caterer have also been correctly received � Asset control. � Registration of what actions are performed. Can be summarized in a number of predefined “Work Scopes” (“Heavy, Medium, Light Maintenance”). � Registration of what materials and spares are consumed and used. Can be summarized in a number of predefined “Kits” plus one open definition. (“Top- ten-list” incl. cost values). � Release to service document: Log data corresponding to Form One or Certificate of Conformance. Current Key indicators Request for further key indicators � Age of trolley � Trolley Type and Brand � Types of reparation � Turnaround time to repair trolleys Current IT Support Required data description www.iata.org/stbsupportportal 38 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Constraints to be taken into account � Repair facility docks are opened to outdoor conditions (i.e. –40c to +40c, 0% to 100% humidity, with sun, snow, rain, etc.). � Lots of metal around. � Lots of radio frequencies (walkie-talkies, etc.). � Trolleys are banged around. � Equipment ID (Airline, item number) � Date of coming into service � Serial number and Part number � Supplier � Maintenance History www.iata.org/stbsupportportal 39 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37: U/S trolleys are received • Times
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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