INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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2. Move built trolleys into ambient temperature area Staging - Ambient Caterer<br />
3. Prepare oven racks <strong>and</strong> entrées (frozen meals) Staging Caterer - Dispatcher<br />
4. Verify content (specs 100%), check Flight<br />
Labels; count the equipment <strong>and</strong> any poly bags<br />
5. Complete security check based on local<br />
regulations, <strong>and</strong> food safety check (temperature<br />
probe)<br />
6. Seal trolleys <strong>and</strong> note seal numbers on the<br />
Catering Manifest (only duty free <strong>and</strong> bar)<br />
7. Sign the Security Declaration Form (specifying<br />
there is no prohibited items in the catering)<br />
Related documents<br />
� Security<br />
Declaration Form<br />
� Catering Manifest<br />
Comments<br />
Questions<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Staging Caterer - Dispatcher<br />
Main issues Impacts / Measurable information to share<br />
� If a food trolley is not placed in the right<br />
area, the cold chain may be broken<br />
� Serious food safety breach<br />
� Bar trolley is not placed in the right area<br />
(for instance white wine in chillers)<br />
� Decreased<br />
quality<br />
� The service delivery team does not<br />
verify all the trolleys. Even if verified,<br />
errors may occur.<br />
� Labour intensive. Items may be missing<br />
from trolley<br />
Needs Added value<br />
� Trigger automatically a warning before<br />
the cold chain is<br />
broken <strong>and</strong> save<br />
� Cost savings. Increased food safety<br />
contents<br />
� Trigger automatically<br />
a warning when a<br />
� Keep quality of products<br />
trolley does not go to the right area<br />
� Automate trolley content verification.<br />
� Cost savings. Increase process reliability<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
� Temperature may be from –40c to 40c.<br />
� Lots of metal around.<br />
� Lots of radio frequencies (walkie-talkies,<br />
etc.).<br />
� High volumes.<br />
www.iata.org/stbsupportportal 21 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
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