INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Store Food Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Clean Food<br />
Trolleys<br />
Offload Receive<br />
Trolleys Trolleys Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Store serviceable trolleys by Airline <strong>and</strong> by type Equipment store Caterer<br />
2. Pick up U/S trolleys from Cleaning - Holding<br />
area <strong>and</strong> segregate U/S trolleys by Airline, by type<br />
Cleaning - Holding Caterer<br />
3. Store U/S trolleys by Airline<br />
Related documents<br />
� U/S Tags<br />
Equipment store Caterer<br />
Inspect<br />
Trolleys<br />
Comments<br />
� Non-food trolleys are not stored but simply replenished in the Commissary / Bonded Facility.<br />
Questions<br />
Main issues Impacts / Measurable information to share<br />
� Since U/S trolleys can only be repaired<br />
at one of the airline’s hub, there are<br />
many ways to ensure U/S trolleys<br />
reaching a hub. They can be shipped by<br />
truck or in the belly. However, too often,<br />
the U/S Tag is simply removed <strong>and</strong> the<br />
trolley put back in service.<br />
� Since airlines <strong>and</strong> Caterers do not really<br />
know how many trolleys are needed to<br />
support operations <strong>and</strong> how many<br />
serviceable trolleys are on h<strong>and</strong>,<br />
overstock situations exist.<br />
� Unsafe practice which forces Cabin Crew<br />
to re-tag the trolley as unserviceable.<br />
� Overstock puts pressure on available<br />
space.<br />
Needs Added value<br />
� Allow for automated detection of U/S � Facilitate segregation. Ensure U/S trolleys<br />
trolleys at Equipment Store <strong>and</strong> ensure<br />
are not used for operations again prior to<br />
that U/S ID can only be cancelled by<br />
Maintenance staff.<br />
being repaired.<br />
� Allow for automated inventory control. � Know how many trolleys are needed<br />
to<br />
support operations <strong>and</strong> how many<br />
serviceable trolleys are on h<strong>and</strong>.<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
www.iata.org/stbsupportportal 34 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
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