INFLIGHT CATERING Process Analysis and User ... - IATA

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Table of contents 1. Executive Summary ..............................................................................................................................5 2. Project Objectives & Scope..................................................................................................................6 2.1. History..................................................................................................................................................6 2.2. IATA Project Objectives & Scope ........................................................................................................6 2.3. Global Approach ..................................................................................................................................7 2.4. Global Planning....................................................................................................................................7 3. Context ...................................................................................................................................................8 4. Process Cartography ..........................................................................................................................10 4.1. Objectives of the Process Description Approach ..............................................................................10 4.2. Macro Process Cartography..............................................................................................................10 5. Process Description............................................................................................................................11 5.1. Introduction ........................................................................................................................................11 5.2. Define and Implement the Marketing & Sales Strategy – Process Description ................................11 5.3. Manage Catering Equipment Asset – Process Description ..............................................................12 5.4. Procure Catering Equipment – Process Description.........................................................................12 5.5. Provide Inflight Service – Process Description..................................................................................13 5.5.1. Level 1 – Macro Level ................................................................................................................13 5.5.2. Level 2 – Overview .....................................................................................................................13 5.5.3. Level 2 – Determine Catering Equipment Requirements...........................................................14 5.5.4. Level 2 – Operate Inflight Service Activities ...............................................................................16 5.6. Maintain Catering Equipment – Process Description ........................................................................35 5.6.1. Level 1 – Macro Level ................................................................................................................35 5.6.2. Level 2 – Define Maintenance & Repair Programme.................................................................35 5.6.3. Level 2 – Maintain & Repair Catering Equipment ......................................................................36 5.6.4. Level 2 – Manage & Track the Maintenance Performance........................................................41 6. User Requirements .............................................................................................................................43 6.1. Criteria used for User Requirements prioritization ............................................................................43 6.2. The track & trace approach ...............................................................................................................43 6.3. Structured of required data................................................................................................................45 6.4. Operational user requirements ..........................................................................................................47 6.5. Technical requirements .....................................................................................................................56 www.iata.org/stbsupportportal 4 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
1. Executive Summary This document (in orange in the following picture) is the second report that is part of the IATA inflight project. It describes in details all the inflight processes where the management and the maintenance of the inflight equipment - especially trolleys - are involved as well as the management of trolley contents. Along those processes the main issues have been listed and the stakeholder needs to improve operation business activities and to limit those issues have been detailed and prioritised. Inflight Project Process Description Process Description Deliverables Identify high level potential benefits Identify issues and define needs Describe and set up a trial Select Technology Evaluate with trials Detail cost & benefits analysis Develop a Recommend Practice • Initial IATA view on the potential benefits of the use of RFID in Inflight • Description of the detailed processes and main operational encountered issues • Identification and prioritization of the stakeholder needs for an RFID solution applied to inflight, peer reviewed by the inflight task force. • The elements of the user requirements to be tested in the trial, along with which party will provide what element of the trial. • The technology to be carried forward to trial based upon tests and peer opinion for the use of RFID • The results of the trial applied to the inflight processes as well as technology performance results. Mainly focused on trolleys management and maintenance with some technology tests for trolley contents. • A report on the detailed business case for RFID on catering trolleys, supported by realistic costs from the industry and returns on investment from airlines. • A new Recommended Practice to be included in future JPSC manuals High Level Business Case Process Analysis and User Requirements Trial Requirements Technology Report Trial Results Report Detail Business Case Recommended Practice www.iata.org/stbsupportportal 5 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3: Glossary of Terms Stakeholder Physi
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56:
www.iata.org/stbsupportportal 55 IA
Page 57:
Security Data Access � Segregatio
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