INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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� Historical repair data � To develop Preventive Maintenance<br />
Programme<br />
Current Key indicators Request for further key indicators<br />
Current IT Support Required data description<br />
Constraints to be taken into account<br />
5.6.3. Level 2 – Maintain & Repair Catering Equipment<br />
Ship U/S Trolleys to Repair Facility<br />
Description Physical Area Stakeholders<br />
1. Pick up Airline X U/S trolleys from Equipment Equipment store / Caterer<br />
Store <strong>and</strong> from Bonded Facility<br />
Bonded Facility<br />
2. Inform the Airline <strong>and</strong> the Repair Supplier (if<br />
applicable) about the quantity of trolleys to be<br />
repaired<br />
Outbound dock Caterer<br />
3. Load onto truck to be delivered to Repair Facility<br />
<strong>and</strong> confirm loaded quantity<br />
Outbound dock Airline / Repair Supplier<br />
4. Drive truck to Repair Facility <strong>and</strong> stop at the<br />
Airline’s warehouse<br />
for flow visibility if a Repair<br />
Supplier is used (if applicable).<br />
Document<br />
� U/S Tags<br />
Comments<br />
Road Airline / Repair Supplier<br />
� The Repair Facility designated by Airline is usually only at one of the Airline’s hub.<br />
� The Repair Facility can be the Airline shop or a Repair Supplier.<br />
� Frequency of shipment: once a week usually<br />
� When<br />
the Airline utilises its warehouse as a checkpoint the Airline also provides an equipment<br />
buffer stock<br />
� Some Caterer Facilities have maintenance staff walk around<br />
to perform quick repairs on site.<br />
Questions<br />
� Does Caterer staff keep track of shipped U/S trolleys manually<br />
(by Airline <strong>and</strong> by type)?<br />
� RFID readers at Repair Facility (Inbound/Outbound)?<br />
� Catering<br />
Facility sizing:<br />
• How many doors are used on<br />
Outbound<br />
Dock?<br />
• Which door(s) are used to ship<br />
U/S<br />
trolleys to Repair Facility?<br />
Main issues Impacts / Measurable information to share<br />
� Caterer does not deliver U/S trolleys to<br />
be repaired as not enough serviceable<br />
trolleys for operating properly<br />
� U/S trolleys used for operations.<br />
Needs Added value<br />
� Automatically keep track of how many<br />
U/S trolley s are shipped<br />
� Automatically keep track of how many<br />
� Improve trolley repair workload<br />
planning.<br />
www.iata.org/stbsupportportal 36 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
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