INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
(i.e. –40c to +40c, 0% to 100% humidity,<br />
with sun, snow,<br />
rain, etc.).<br />
• Lots of metal around.<br />
• Lots of radio frequencies<br />
(walkie-talkies, etc.).<br />
• Trolleys are banged around.<br />
• Risk of liquid spills.<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Receive Trolleys<br />
Build Trolleys<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Description Physical Area Stakeholders<br />
1. Empty the trucks Inbound dock Caterer<br />
2. Split food trolleys <strong>and</strong> non-food trolleys Inbound dock Caterer<br />
3. Empty food trolleys <strong>and</strong> remove Flight Labels Receiving Caterer<br />
4. Send food trolleys to cleaning area Receiving Caterer<br />
5. Send non-food trolleys to Commissary/Bonded<br />
Facility<br />
Related documents<br />
Receiving Caterer<br />
� Flight Labels, put on when trolleys were dispatched, are removed prior to cleaning.<br />
Comments<br />
� This is where most trolley damage occurs.<br />
Inspect<br />
Trolleys<br />
Questions<br />
� How many doors are used on inbound dock? Depends on catering size: will need<br />
a survey<br />
� Which door(s) are used to receive trolleys coming back from Repair Facility, Duty<br />
Free Supplier<br />
or being delivered from airline store? Depends on caterers<br />
� Should RFID readers be installed in the trucks <strong>and</strong> at all<br />
Inbound Dock doors?<br />
Current Main issues Impacts / Measurable information to share<br />
� Blank U/S Tags need to be available on<br />
board each aircraft <strong>and</strong> at all Caterer<br />
� Paper process is costly to manage.<br />
�<br />
Facilities.<br />
U/S Tags are usually not completed<br />
properly by Cabin Crew or Caterer staff<br />
<strong>and</strong> are not really used by Maintenance<br />
staff. Maintenance<br />
staff usually inspects<br />
the trolley <strong>and</strong> carry out necessary<br />
repairs, regardless of what the U/S tag<br />
says.<br />
� Wasted resources spent on completing<br />
U/S Tags when info is not really used.<br />
� U/S trolleys are often emptied first, along<br />
� Sub-optimal process since U/S trolleys<br />
with serviceable trolleys, before being<br />
may be sent to the cleaning area at times<br />
segregated. Since U/S Tags are<br />
when serviceable ones may be required<br />
attached to trolley doors <strong>and</strong> since<br />
for operations. U/S Tags may also be<br />
www.iata.org/stbsupportportal 27 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
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