INFLIGHT CATERING Process Analysis and User ... - IATA

� Invoice
� Airworthiness Certificate of Conformance (only delivered once when new material is purchased)
� Document resolution
� Release to service document
Comments
� Scan of the trolley by handheld scanner to identify it
� Trolleys are identified by their part number and serial number, engraved on the trolley
� 2. D one with Information System and share information with the Airline (collaborative approach)
� 7. Done with Information System and share inform ation with the Airline (collaborative approach)
Questions
� Provide timeline estimation to the Caterer / Airline?
Main issues Impacts / Measurable information to share
� Regulators may decide to enforce
� Needs to record of maintenance events
stricter maintenance controls
and actions per individual part and serial
�
number (already done?)
� Sometimes trolleys from other Airlines
are received and need to be sent back
� Trolleys out of service longer.
Needs Added value
� Automated cross-check: The ones that
have been shipped have been correctly
received at the Repair facility and the
ones that have been send back to the
Caterer have also been correctly
received
� Asset control.
� Registration of what actions are
performed. Can be summarized in a
number of predefined “Work Scopes”
(“Heavy, Medium,
Light Maintenance”).
� Registration of what materials and
spares are consumed and
used. Can be
summarized in a number
of predefined
“Kits” plus one open definition. (“Top-
ten-list” incl.
cost values).
� Release to service document: Log data
corresponding to Form One or
Certificate of Conformance.
Current Key indicators Request for further key indicators
� Age of trolley
� Trolley Type and Brand
� Types of reparation
� Turnaround time to repair
trolleys
Current IT Support Required data description
www.iata.org/stbsupportportal 38 IATA Simplifying the Business
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007