INFLIGHT CATERING Process Analysis and User ... - IATA

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the true cost of owning one trolley type versus another. www.iata.org/stbsupportportal 42 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
6. User Requirements 6.1. Criteria used for User Requirements prioritization The following criteria shall be used to prioritize the user requirements for an implementation by phase. A first prioritization has been performed in this document. Further analysis, such as taking into account cost and return on investment shall be taken in a second step when evaluating the Business Case. Identified criteria: � Performance level, added value, return on investment � Complexity (implementation) � Cost (investment & operating) � Constraints (Regulation constraint – Third body involved, e.g. FAA, CAA…) � Technical requirements and Technology maturity Priority 1 Priority 2 Priority 3 Priority 4 Highest Priority: Readers at Inbound / Outbound docks Catering Facility and ability to record basic operational status of trolley (serviceable, unserviceable, condemned) Requirements defined as Priority 1* shall be implemented first, only if really required. High Priority: Readers at Repair Facility, Duty Free Supplier Bonded Facility and Warehouse Intermediate Priority: Is relevant to have but not as a Top priority, usually and/or specific constraint (certification is required, etc.) Low Priority: At maturity 6.2. The track & trace approach The principle is to have a trolley & content traceability solution stores data, accessible to relevant stakeholder(s) at anytime. due to complexity, and/or cost, aligned with processes that captures and This will allow improvement in inventory control, asset management and resource planning to manage effectively and efficiently inflight activities. "Track" "Track" "Trace" "Trace" Track, Track, capture, capture, localise localise in in real real time time Reproduce Reproduce the the process process step step by by step step Attributable Attributable to to Data Data loading loading and and real real time time use use & & control control A A posteriori posteriori / / history history analysis analysis www.iata.org/stbsupportportal 43 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41: 5.6.4. Level 2 - Manage & Track the
Page 45 and 46: 6.3. Structured of required data Tr
Page 47 and 48: 6.4. Operational user requirements
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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