INFLIGHT CATERING Process Analysis and User ... - IATA

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Trolley Operational Status - Tree Analysis Description Serviceable Serviceable Not Not washed washed Washed Washed Not Not assigned assigned Assigned Assigned Not Not ready ready Ready Ready www.iata.org/stbsupportportal 46 IATA Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
6.4. Operational user requirements Main assumptions: � An RFID tag is installed on each trolley � Readers are installed at Inbound / Outbound docks of each Catering Facility � The User Requirements UR 03 to UR09 can be implemented by the Airlines and integrated with their legacy systems. The project focuses on identifying and developing common Technical Hardware and Software as well as common data capture and Interface. # Description Added Value Manage Catering Equipment Asset Trolley Content Type UR 01 Identify each trolley as a unique asset � Track & trace each asset ALL UR 02 Record chronological trolley data / information (date, time, location status, operational status) UR 03 Use chronological trolley data / information UR 04 UR 05 UR 06 Use U/S trolley status information (date, location, type of damages, frequencies) Use chronological transfers of responsibilities Record time spent by trolley in each Catering Zone � Statistics & History flow analysis � Statistics & History flow analysis � Plan maintenance requirements � Statistics & History flow analysis � Process visibility for further improvement UR 07 Calculate Trolley life expectation � Plan future needs & replacement UR 08 Analyse Trolley cycle � Process visibility ALL UR 09 Dashboard consultation for performance analysis � Performance Tracking & Optimization www.iata.org/stbsupportportal 47 IATA Simplifying the Business ALL ALL ALL - ALL ALL ALL Prerequisites Impact if not implemented Priori ty Mandatory No project 1 Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Tracking & Tracing solution in place Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement Low Visibility, poor performance improvement 1 1 1 1 4 1 1 1
Page 1 and 2: INFLIGHT CATERING Process Analysis
Page 3 and 4: Glossary of Terms Stakeholder Physi
Page 5 and 6: 1. Executive Summary This document
Page 7 and 8: 2.3. Global Approach Identify Ident
Page 9 and 10: The Catering Equipment The catering
Page 11 and 12: 5. Process Description 5.1. Introdu
Page 13 and 14: 5.5. Provide Inflight Service - Pro
Page 15 and 16: � Usually each Catering Facility
Page 17 and 18: inventory reporting (depends on Air
Page 19 and 20: 7. Fill a ‘’Loading / Update Co
Page 21 and 22: 2. Move built trolleys into ambient
Page 23 and 24: Current Key indicators Request for
Page 25 and 26: Ensure Daily Catering Equipment Req
Page 29 and 30: etc.). � Receiving area is cold/h
Page 33 and 34: Current IT Support Required data de
Page 35 and 36: � Lots of metal around. � Dust.
Page 37 and 38: U/S trolleys are received • Times
Page 39 and 40: Constraints to be taken into accoun
Page 41 and 42: 5.6.4. Level 2 - Manage & Track the
Page 43 and 44: 6. User Requirements 6.1. Criteria
Page 45: 6.3. Structured of required data Tr
Page 49 and 50: # Description Added Value Trolley C
Page 51 and 52: # Description Added Value Trolley C
Page 53 and 54: # Description Added Value UR 47 UR
Page 55 and 56: www.iata.org/stbsupportportal 55 IA
Page 57: Security Data Access � Segregatio

INFLIGHT CATERING Process Analysis and User ... - IATA

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