INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Ensure Daily<br />
Catering<br />
Equipment<br />
Requirements<br />
Re-build<br />
Duty Free<br />
Trolleys<br />
Build Trolleys<br />
Operate Onboard Aircraft<br />
Return Duty<br />
Free Trolleys<br />
to Caterer<br />
Move<br />
Trolleys<br />
to<br />
Staging<br />
Area<br />
Load<br />
Trolleys<br />
onto<br />
Trucks<br />
Deliver<br />
Trolleys<br />
to<br />
Aircraft<br />
Operate<br />
on<br />
Board<br />
Offload<br />
Trolleys<br />
Receive<br />
Trolleys<br />
Clean Food<br />
Trolleys<br />
Ship Duty<br />
Free Trolleys<br />
to Duty Free<br />
Inspect<br />
Trolleys<br />
Description Physical Area Stakeholders<br />
1. Unlock the trolleys <strong>and</strong> remove the seals Aircraft Airline - Senior Cabin<br />
Crew<br />
2. Check contents for completeness Aircraft Airline – Cabin Crew<br />
3. Serve the passengers Aircraft Airline – Cabin Crew<br />
4. Sell duty free items to passengers Aircraft Airline – Cabin Crew<br />
5. Use the h<strong>and</strong>held selling tool to record sold duty<br />
free items<br />
Aircraft Airline – Cabin Crew<br />
6. Fill out Customs docs <strong>and</strong> Sales Report for duty<br />
free items<br />
Aircraft Airline – Cabin Crew<br />
7. Print twice the inventory from the h<strong>and</strong>held Aircraft Airline - Senior Cabin<br />
selling tool (sold items <strong>and</strong> remaining contents)<br />
8. One printed inventory report is left in the duty<br />
free trolley, while the second one is kept by the<br />
Senior Cabin Crew<br />
9. Input seal number into the h<strong>and</strong>held selling tool,<br />
as well as on Customs docs<br />
10. Put the h<strong>and</strong>held selling tool into the duty free<br />
trolley <strong>and</strong> lock <strong>and</strong> seal the trolley<br />
11. Add another specific seal with Senior Crew<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Crew<br />
Aircraft Airline - Senior Cabin<br />
Cabin number<br />
Crew<br />
12. Identify <strong>and</strong> attach U/S Tag on U/S trolleys Aircraft Airline – Cabin Crew<br />
13. Stow trolleys for l<strong>and</strong>ing Aircraft Airline – Cabin Crew<br />
Related documents<br />
� U/S Tags show what is defective on trolley (brake, wheel, lock, magnet, appearance, etc.)<br />
� Customs Docs<br />
� Sales Report<br />
� Airlines may also sell bar <strong>and</strong> meals.<br />
Comments<br />
Questions<br />
� Are crews encouraged to report faulty equipment?<br />
Main issues Impacts / Measurable information to share<br />
� Cabin Crew can make errors in counting<br />
items sold.<br />
� Lack of visibility on true sales.<br />
� Shrinkage of items does occur.<br />
� Increased cost of sales.<br />
� Cabin Crew are reluctant to tag U/S<br />
trolleys as they have no confidence that<br />
this tagging will actually<br />
result in the<br />
trolley being fixed.<br />
� Unsafe practice that leads to trolleys being<br />
used again for operations before being<br />
repaired (perhaps many times).<br />
www.iata.org/stbsupportportal 25 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007<br />
Store<br />
Food<br />
Trolleys
Change language