INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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The Catering Equipment<br />
The catering equipment used to transport <strong>and</strong> load inflight products such as trolleys <strong>and</strong> carriers need to be<br />
available in the right quantity, for the right aircraft, at the right time <strong>and</strong> also need to be fully serviceable.<br />
Caterers also have to face potential disruptions such as flight delays due to irregular operations <strong>and</strong> aircraft<br />
substitutions due to mechanical failure.<br />
The asset is therefore key to perform the service <strong>and</strong> caterers usually maintain reserve trolley equipment<br />
(buffer stock). Airlines must therefore carry more equipment than should be necessary to operate, which<br />
increases inventory cost.<br />
Inventory counts are not accurate, often done manually, <strong>and</strong> it is difficult to identify precisely where trolleys<br />
are worldwide. Trolleys go missing <strong>and</strong> need to be replaced; it can also be necessary to truck trolleys<br />
between kitchens to deal with equipment unbalances.<br />
Given this context, the need for a technology that can help overcome those main issues as well as rise to<br />
new challenges is great.<br />
Global Environment<br />
Although, both caterers <strong>and</strong> airlines try to differentiate themselves to grow their business, many of the<br />
behind-the-scene processes are similar.<br />
This offers the possibility to look at new technology in the context of cost-sharing business models to lighten<br />
individual costs <strong>and</strong> afford the optimal solution through the development of Industry st<strong>and</strong>ards.<br />
www.iata.org/stbsupportportal 9 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007