INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
INFLIGHT CATERING Process Analysis and User ... - IATA
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Return Repaired Trolleys<br />
Description Physical Area Stakeholders<br />
1. Assemble repaired trolleys from Airline X for<br />
shipment to Caterer facility Y<br />
Repair Facility Airline / Repair Supplier<br />
2. Load onto truck for delivery to Caterer facility Outbound dock Airline / Repair Supplier<br />
3. Drive truck to Caterer facility <strong>and</strong> stop at the<br />
airline warehouse for flow visibility if a Repair<br />
Supplier is used (if applicable).<br />
Road Airline / Repair Supplier<br />
4. Unload trolleys from truck at Caterer facility Inbound dock Airline / Repair Supplier<br />
5. Send trolleys to Equipment Store Equipment Store Caterer<br />
6. Store trolleys by Airline, by type Equipment Store Caterer<br />
7. Send Repair Supplier invoice to the Airline<br />
Document<br />
� Invoice<br />
Repair Facility Repair Supplier<br />
� Airworthiness Certificate of Conformance (only delivered once when new material is purchased)<br />
� Document resolution<br />
Comments<br />
� Trolleys are usually sent back once a week, <strong>and</strong> it also depends on contract agreement<br />
Questions<br />
� RFID Readers at Repair Facility (inbound / outbound)?<br />
Main issues Impacts / Measurable information to share<br />
� Sometimes trolleys from other Airlines<br />
are received <strong>and</strong> need to be sent back<br />
� Trolleys out of service longer<br />
Needs Added<br />
value<br />
� Automated cross-check: The ones that<br />
have been shipped have been correctly<br />
received at the Repair Facility <strong>and</strong> the<br />
ones that have been send back to the<br />
� Asset control<br />
Caterer have<br />
also been correctly<br />
received<br />
� Manage turnaround time<br />
� Timestamp<br />
to indicate end of repair<br />
cycle.<br />
Current Key indicators Request for further key indicators<br />
� Turnaround time<br />
Current IT Support<br />
Constraints to be taken into account<br />
� Outbound dock is opened to outdoor<br />
conditions.<br />
� Lots of metal, frequencies (walkietalkies,<br />
etc.) around.<br />
� Trolleys are banged around, tipped over,<br />
etc.<br />
Required data description<br />
� End Repair Cycle<br />
www.iata.org/stbsupportportal 40 <strong>IATA</strong> Simplifying the Business<br />
© INTERNATIONAL AIR TRANSPORT ASSOCIATION 2007
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